Credit Products Underwriter - Commercial Banking Bok FinancialCredit Products Underwriter - Commercial BankingScottsdale, AZThe Credit Products Underwriter I - Commercial is primarily responsible for underwriting complex financial transactions in conjunction with CPU III, IV or CRMs, including the financing of investment real estate, owner-occupied real estate, working capital, equipment, LBOs/acquisitions, healthcare-related opportunities, as well as credits augmented with an SBA guarantee. The majority of your time will be spent conducting credit analysis to finance multiple business endeavors including; investment real estate, owner-occupied real estate, working capital, equipment, LBOs/acquisitions, healthcare-related opportunities, as well as credits augmented with an SBA guarantee.
Automotive Repair Store Managers Sun Devil AutoAutomotive Repair Store ManagersMesa, AZOverview: Sun Auto Tire & Service (Sun Devil Auto, Wilhelm Automotive, Greulich’s Automotive, Borst Automotive and TGK Automotive) is recruiting experienced retail leaders for immediate placement as Experienced Store Managers through our Manager-On-Deck (MOD) program. Exposure to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials.
Automotive Repair Store Manager Sun Devil AutoAutomotive Repair Store ManagerGlendale, AZThe Store Manager is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink. Overview: Sun Auto Tire & Service (Sun Devil Auto, Wilhelm Automotive, Greulich’s Automotive, Borst Automotive and TGK Automotive) is a leading provider of quality aftermarket automotive repair, maintenance, and tire services.
Automotive Repair Store Manager Wilhelm AutomotiveAutomotive Repair Store ManagerGlendale, AZThe Store Manager is responsible for the overall store performance both financial and operational of a market by establishing and maintaining guest services, overseeing and is accountable for the operation of their market by ensuring maximum sales and profitability through expense control, human resource management, and managing operating costs and shrink. Overview: Wilhelm Automotive (part of the Sun Auto Network) prides itself on being able to provide the best customer service and the highest quality service work available anywhere.
Accounts Receivable Manager Consultant- Fully Remote Vaco LLCAccounts Receivable Manager Consultant- Fully RemotePhoenix, AZRemote$45–$50 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Tax Manager, Core Tax Services bdo consultingTax Manager, Core Tax ServicesPhoenix, AZThe Tax Manager, Core Tax Services is responsible for advising clients on the tax implications of their business objectives, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Tax Specialization: Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Community Manager CCMCCommunity ManagerScottsdale, AZIf driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. Leadership Experience: Three or more years of onsite community management (HOA) or similar experience (hospitality, parks and recreation, city government), with a strong operational and financial background.
Collections Specialist Vaco LLCCollections SpecialistPhoenix, AZ$60,000–$65,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Accounts Receivable Specialist- Mesa AZ Vaco LLCAccounts Receivable Specialist- Mesa AZPhoenix, AZ$25–$27 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Senior Manager, Global Credit & Collections Viavi Solutions IncSenior Manager, Global Credit & CollectionsChandler, AZGlobal Credit Analyst and North America Collections Analyst); Additionally, this position provides oversight and works closely with International teams including Shared Services Centers (Shenzhen and Pune) AR teams, and Regional Finance members in North America, Latin America, EMEA, and APAC. Other critical skills include sound business judgment, calibrating advice and strategy based on the company's risk tolerance, strong organization and prioritization/time management skills, attention to detail, strategic thinking, goal and team orientation, and the ability to develop relationships with a variety of people at different levels and functions throughout the Company.
NewHospitality Credit & Collections Manager Global Ambassador HotelHospitality Credit & Collections ManagerPhoenix, AZThe ideal candidate will have a college degree in accounting, finance, or hospitality management along with 3-5 years of relevant experience. Global Ambassador Hotel in Phoenix seeks a dedicated professional to manage the accounts receivable function.
Market Credit Manager JPMorgan Chase & CoMarket Credit ManagerTempe, AZExport best practices to other regional markets, develop alliances with colleagues across functional lines, and proactively assist in developing and maintaining dealer relationships through integration and communication with the Dealer Relationship Managers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
Credit Manager II QXOCredit Manager IIGlendale, Arizona$80,000–$100,000 / yearFull timeQXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience.
Credit Manager II QXO IncCredit Manager IIGlendale, AZ$80,000–$100,000 / yearQXO is North America's largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders.
Credit Manager Rent-A-CenterCredit ManagerPhoenix, AZ$17–$18We understand that making decisions about big items like furniture, appliances, and electronics is a big deal, which is why we offer the Rent-A-Center Worry-Free Guarantee: We give you the name-brand items you want, like Ashley Furniture, Whirlpool appliances and Samsung electronics, at a payment you can afford with the option to own it when you're ready. We are hiring immediately talented team members that provide great customer service and have excellent sales skills in a retail type environment.
Manager, Credit Review Governance American Express CoManager, Credit Review GovernancePhoenix, AZIt provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio. Experience implementing or maturing governance, risk, and control frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
Manager, Credit Review QA & Reporting American Express CoManager, Credit Review QA & ReportingPhoenix, AZIt provides objective, risk-based insights to the Board of Directors and Senior Management, helping identify emerging risks, ensure adherence to risk appetite and regulatory expectations, and support the overall safety and soundness of the credit portfolio. Experience implementing and maturing quality assurance frameworks within new or evolving functions, including driving change management and stakeholder adoption of new processes and requirements.
Risk Manager - Credit And Debit Cards US BankRisk Manager - Credit And Debit CardsTempe, AZ$119,765–$140,900 / yearPartners with leaders and Compliance colleagues in their assigned Line of Business Risk Managers across all regulatory disciplines, and Law Division personnel to, depending on the function, provide regulatory guidance and credible challenge for the successful creation, implementation, and maintenance of an effective risk management framework. Regulatory expertise in the following regulations: Can-Spam, TCPA, FCRA, ECOA, UDAP/UDAAP, Reg Z, Reg E, and Reg II.- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact credit and debit cards.
1871478: Credit Support Manager II (LSCS13) JPMorgan Chase & Co1871478: Credit Support Manager II (LSCS13)Tempe, AZOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
NewSenior Lead Digital Product Manager, Credit Cards and Personal Loans Wells Fargo & CoSenior Lead Digital Product Manager, Credit Cards and Personal LoansCHANDLER, AZDesired Qualifications: Experience leading digital products, servicing capabilities, or customer account management solutions within Credit Card, Personal Lending, Consumer Banking, Payments, or other regulated industries, with a proven track record of managing products throughout the full lifecycle from strategy and requirements through delivery, launch, and optimization. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
NewCredit Policy Manager US BankCredit Policy ManagerTempe, AZ$149,515–$175,900 / yearIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. This individual partners across the Executive Credit Officers and business line senior management to provide a strong credit risk framework and ensure consistency across business lines and compliance with regulatory guidance.
Risk Manager - Credit and Debit Cards U.S. BancorpRisk Manager - Credit and Debit CardsTempe, AZ$119,765–$140,900 / yearPartners with leaders and Compliance colleagues in their assigned Line of Business Risk Managers across all regulatory disciplines, and Law Division personnel to, depending on the function, provide regulatory guidance and credible challenge for the successful creation, implementation, and maintenance of an effective risk management framework. Regulatory expertise in the following regulations: Can-Spam, TCPA, FCRA, ECOA, UDAP/UDAAP, Reg Z, Reg E, and Reg II.- Advanced knowledge of applicable laws, regulations, financial services, and regulatory trends that impact credit and debit cards.
NewCredit Policy Manager U.S. BancorpCredit Policy ManagerTempe, AZ$149,515–$175,900 / yearIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. This individual partners across the Executive Credit Officers and business line senior management to provide a strong credit risk framework and ensure consistency across business lines and compliance with regulatory guidance.
Sr Credit Risk Manager Valley National BancorpSr Credit Risk ManagerPhoenix, AZIdentifies outlines and mitigates risks associated with potential lending opportunities, advises on all matters related to the Banks Credit Policy and related procedures, and provides guidance on loan structures and risk appetite. Validates and analyzes reports such as financial statements, borrowing base certificates, collateral field examinations, appraisals, engineering reports, etc., to verify compliance.
Credit Director QXO IncCredit DirectorGlendale, AZOur strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry. Youll lead a team of Credit Managers, partner closely with Sales and customers, and help shape credit strategy to support business expansion.
Credit & Collections Analyst (Contract) Stride, Inc.Credit & Collections Analyst (Contract)Phoenix, ArizonaThe ideal candidate has strong collections experience, excellent communication and negotiation skills, and is comfortable working across multiple systems including Excel, NetSuite, and Salesforce in a fast-paced environment. This role is responsible for student loan verifications and collections activities, including validating loan amounts, reconciling balances and monitoring overdue accounts for B2B and Workforce partners.
Credit Director QXOCredit DirectorGlendale, ArizonaFull timeQXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. Serve as a senior, client-facing leader—building relationships with strategic accounts and resolving complex credit issues .
Senior Financial Analyst - Credit & Collections CornerStone Professional PlacementSenior Financial Analyst - Credit & CollectionsPhoenix, AZThis is an excellent opportunity for professionals with experience in financial analysis, FP&A, Credit & Collections, Accounts Receivable, business intelligence, and data analytics who enjoy solving complex business problems and working with leadership. This role partners with Finance and business leaders to deliver financial analysis, forecasting, reporting, and operational insights that improve working capital, support business planning, and drive strategic decision-making.
NewProperty Management Credit Chadwell SupplyProperty Management CreditPhoenix, AZFull timeThe Property Management Credit Specialist is responsible for communicating with customers regarding credit applications, billing, discrepancies, collecting past due invoices, resolving payment applications and anything else regarding customer credit accounts. Confers with customer by telephone, mail and email in attempt to determine reason for overdue payment and obtain payment.
Credit Specialist Chadwell SupplyCredit SpecialistPhoenix, AZFull timeThe Credit Specialist is responsible for communicating with customers regarding credit applications, billing, discrepancies, collecting past due invoices, resolving payment applications and anything else regarding customer credit accounts. Confers with customer by telephone, mail and email in attempt to determine reason for overdue payment and obtain payment.
SAP FSCM (Credit/Collections/Disputes) Consultant - Industrial Accenture PlcSAP FSCM (Credit/Collections/Disputes) Consultant - IndustrialScottsdale, AZThe Work: Team with clients on their SAP functional transformation programs through your combined SAP application and functional process expertise which includes your ability to: Engage with senior client Finance executives on the business challenges/trends and the potential value of SAP solutions (current & future). Then join Accenture and build a rewarding career improving the way the world works and lives, as you help clients innovate with leading-edge SAP and Accenture Finance solutions and technologies on some of the most innovative projects in the world.
Senior Special Credits Litigation Officer Global Credit UnionSenior Special Credits Litigation OfficerGlendale, Arizona$79,989–$132,798 / yearFull timePrimary Functions: This position involves regular interaction with (1) attorneys and law firm staff engaged to represent the credit union on collections matters, (2) local, state, and federal agencies relevant to collections activities, and (3) the courts with jurisdiction over these collection matters. This individual will play a crucial role in energizing the Special Credits Enforcement litigation team, ensuring high productivity, quality of work and attention to detail, while adhering to all relevant state and federal laws, regulations, and credit union policies and procedures.
Underwriter IV- LIHTC/Tax Credit The PNC Financial Services Group IncUnderwriter IV- LIHTC/Tax CreditPhoenix, AZ$91,000–$202,800 / yearAccuracy and Attention to Detail, Coaching Others, Credit Analysis and Verification, Decision Making and Critical Thinking, Knowledge of Underwriting, Managing Multiple Priorities, Market Research, Real Estate Development, Real Estate Practice, Real Estate Property Data Analysis, Real Estate Sales Closings and Agreements, Regulatory Environment - Financial Services. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
NewSpecial Credits Analyst JPMorgan Chase & CoSpecial Credits AnalystTempe, AZAs a Sworn Document Prep Analyst within Business Banking Managed Assets, you support the preparation and quality review of sworn legal documents and supporting exhibits used in collections and recovery actions. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Risk Management - Special Credits Officer - Senior Associate JPMorgan Chase Bank, N.A.Risk Management - Special Credits Officer - Senior AssociateTempe, AZFull timeAs a Special Credits Senior Officer in the Special Credits Group, you will support Special Credits and Field Risk Officers in managing problem credit loans and oversee research, workflow reporting, and report administration. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Senior Emerging Markets Credit Analyst (open to remote) Reinsurance Group of America IncSenior Emerging Markets Credit Analyst (open to remote)AZRemote$150,770–$224,640 / yearUnderstand complicated nuances of regulatory frameworks for multiple industry sectors in various countries and regions, maintaining detailed and current knowledge of credit securities pricing and relative value with conviction in valuation views. Demonstrate extensive financial modeling capabilities including the ability to model and explain earnings and balance sheet expectations as well as ratings trajectories for financial and non-financial issuers and sovereigns under primary coverage.
Senior Business Reporting Analyst, Credit & Energy Risk Clearway Energy, Inc.Senior Business Reporting Analyst, Credit & Energy RiskScottsdale, AZ$100,000–$125,000 / yearCreating and maintaining clear, concise, and illustrative dashboards that present positions and exposures for Clearway, including a) credit exposures associated with mark-to-market of energy hedges, RECs, HRCOs, and RA; b) Value at Risk; c) scenario/sensitivity analysis; d) exposure against position limits. Along with our public affiliate Clearway Energy, Inc., our portfolio comprises approximately 11.6 GW of gross generating capacity in 26 states, including 9.1 GW of wind, solar, and battery energy storage assets, and over 2.5 GW of conventional dispatchable power generation providing critical grid reliability services.
Associate Consultant - R&D Tax Credits McGuire SponselAssociate Consultant - R&D Tax CreditsGilbert, AZCredits are not limited to companies that solely provide product development — they are equally applicable to companies that develop new processes including improved efficiencies, as well as companies that invest in developing a new product or process for their customers. Ability to travel up to 30% independently or with a team to client sites across the U.S. Preferred but not required: prior R&D experience, familiarity with tax concepts, and consulting or client-facing experience.
Credit & Collections Specialist Curaleaf IncCredit & Collections SpecialistScottsdale, AZCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
NewDirector, Product Management - Loss Forecasting/ Allowance for Credit Losses USAADirector, Product Management - Loss Forecasting/ Allowance for Credit LossesPhoenix, AZ$143,320–$273,930 / yearProven leadership skills with ability to deepen relationships and build partnerships across lines of business and key functional support areas including first-line risk, financial management, audit services, and other areas of independent risk management. What sets you apart: Experience designing, building, maintaining, and implementing a forecasting infrastructure in support of Allowance for Credit Losses, Credit Risk Stress Testing, and Credit Loss Forecasting.
Credit & Collections Specialist CuraleafCredit & Collections SpecialistScottsdale, AZCuraleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. ***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status.
Credit Lead - Franchise Finance City National BankCredit Lead - Franchise FinancePhoenix, AZRemote$141,830–$263,408 / yearThis role be responsible for the day-to-day activities of managing a portfolio, including proactive management of colleagues workflows to ensure that quality and accurate work product is delivered within cycle times. Team Management: Leads and manages a team of Credit Solutions colleagues of various levels, providing functional guidance, risk management coaching, and performance management.
Credit Analyst II Busey BankCredit Analyst IIPeoria, ArizonaWork with Commercial Relationship Managers or other Lending staff to prepare clear and concise Commercial Credit Approval Request (CCAR) memos that include all pertinent information associated with the overall risk of the loan, identifying the strengths and weaknesses of the Borrower. Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement").
NewIn-Office Credit & Collections Specialist II Construction LedgentIn-Office Credit & Collections Specialist II ConstructionPhoenix, AZThis 100% in-office role requires strong negotiation, analytical skills, and the ability to work with cross-functional teams to reduce DSO and aging AR.#J-18808-Ljbffr. Ledgent Finance & Accounting's client in Phoenix, AZ is seeking a dedicated Senior Credit and Collections Specialist II to join their team.
Credit and Collections Specialist Roth Staffing CompaniesCredit and Collections SpecialistPhoenix, Arizona$57,000–$62,000The position is 100% in-office and involves working closely with clients to manage debt settlements and ensure compliance with construction law to protect bond and lien rights. Ledgent Finance & Accounting's client is currently seeking a dedicated and skilled Credit and Collection Specialist II to join their team in Phoenix, AZ.
NewCredit Support Analyst US BankCredit Support AnalystTempe, AZ$22.50–$30 / hourIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Responsible for reviewing financial statements, tax returns, personal financial statements and company compliance certificates to support lending activities associated with large credit transactions.
Credit Support Analyst JPMorgan Chase & CoCredit Support AnalystTempe, AZOur history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Senior Business Reporting Analyst, Credit & Energy Risk Clearway Energy Group LLCSenior Business Reporting Analyst, Credit & Energy RiskScottsdale, AZ$100,000–$125,000 / yearCreating and maintaining clear, concise, and illustrative dashboards that present positions and exposures for Clearway, including a) credit exposures associated with mark-to-market of energy hedges, RECs, HRCOs, and RA; b) Value at Risk; c) scenario/sensitivity analysis; d) exposure against position limits. Along with our public affiliate Clearway Energy, Inc., our portfolio comprises approximately 11.6 GW of gross generating capacity in 26 states, including 9.1 GW of wind, solar, and battery energy storage assets, and over 2.5 GW of conventional dispatchable power generation providing critical grid reliability services.
NewSenior - R&D Tax Credits CliftonLarsonAllen LLPSenior - R&D Tax CreditsTempe, AZ$87,000–$146,000 / yearCLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. How you'll create opportunities in the FTS Senior Associate - R&D Tax Credits role: Assist FTS leaders with the delivery of research and development (R&D) tax credit studies for various industries.
Senior Manager - Collections & Recovery Bank of MontrealSenior Manager - Collections & RecoveryAZ$102,000–$190,000 / yearWorks with internal stakeholders to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers. Reinforces sales processes and client experiences, identifies gaps, issues and best practices through the monitoring of sales and performance targets against plans in order to create and sustain consistent superior service.