Manager, Data Operations People IncManager, Data OperationsNew York, NY$190,000–$205,000 / yearAbout The Position: The Manager, Data Operations leads the design, reliability, and day-to-day execution of the company's core data pipelines and analytics infrastructure while directly managing a team of Data Engineers and Analytics Engineers. This role combines hands-on technical leadership with people management accountability, ensuring that data systems are scalable, trusted, well-documented, and aligned with business priorities.
Career Services Case Manager Jewish Community Center Of Staten IslandCareer Services Case ManagerStaten Island, NYThis role is responsible for working in the Career Services department which focuses on Community Workforce programs, CRED (Career Readiness, Employment, and Development), and the UJA-funded Keystone initiative, which provides career development, workforce support, and employment-related services with a particular focus on serving members of the observant Jewish community. Minimum Qualifications: Successful experience supporting and demonstrated understanding of social service needs of the CRED target population: under/unemployed adults 18-40, involved in the criminal justice system or impacted by community violence.
Adult Protective Services Program Manager Catholic Charities of the Archdiocese of NewarkAdult Protective Services Program ManagerCranford, NJThe Adult Protective Services program provides in-home assessment, advocacy, and case management services to abused, neglected and exploited older and disabled adults in Union County. He or she implements policies and procedures for these areas, and finds creative ways to deliver services within the scope of his or her service delivery area and supervises program staff under his or her authority.
Senior Strategic Account Manager, Financial Services Nova CreditSenior Strategic Account Manager, Financial ServicesNew York, NY$264,000–$330,000 / year8+ years of experience as an Enterprise Account Manager, Strategic Partnerships Lead, Management Consultant, or Enterprise Account Executive, ideally, with proven success managing enterprise-grade financial services customers, including Top 20 banks and large financial institutions. Proactively establish external relationships, drive the pre-sales process, lead Quarterly Business Reviews (QBRs) / Executive Steering Committees (where relevant), interface with C-suite executives at Financial Services organizations to align on joint business objectives and growth targets.
NewCustomer Success Manager - Engineering Services & Platforms (ESP) JPMorgan Chase & CoCustomer Success Manager - Engineering Services & Platforms (ESP)Jersey City, NJConducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
State And Local Tax Financial Services Senior Manager PwCState And Local Tax Financial Services Senior ManagerNew York, NY$124,000–$335,000 / yearAs a State and Local Tax Financial Services Senior Manager, you will play a pivotal role in helping our clients navigate complex tax landscapes, focusing on business restructuring, new tax laws, and local tax developments. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy .
Account Manager, Financial Services (High Growth) AlphaSenseAccount Manager, Financial Services (High Growth)New York, NY$100,000–$120,000 / yearOperating as a trusted advisor, Account Managers engage stakeholders from daily users to senior executives and partner closely with Account Executives on expansion opportunities, while retaining full accountability for retention and renewals. This role sits on our Financial Services Account Management team where clients include Fortune 1000 firms and leading asset managers, hedge funds, and investment banks.
NewDeployment Manager (Client Services) EvolutionIQDeployment Manager (Client Services)New York, NY$170,000–$185,000 / yearThe ideal candidate brings a strong blend of project management rigor, client relationship management, and technical fluency in the Saas/AI space, with the ability to navigate cross-functional teams and deliver successful outcomes in fast-paced, high-growth environments. Project Leadership & Delivery: Build and manage detailed project plans, timelines, and deliverables; proactively identify risks and drive mitigation strategies to ensure on-time, high-quality delivery.
Education Manager, Adult Workforce CommonpointEducation Manager, Adult WorkforceElmhurst, New York$60,000–$70,000The Education Manager will possess vast experience working with Adult Literacy, practicing differentiated and blended learning, test prepping, and managing educational administrative projects involving student records, diploma and certification attainments and various grants awarded by the city, state, and federal government. ROLE RESPONSIBILITIES: People & Talent Development: Manage a team of instructors (ESOL,HSE, and Digital Literacy) and provide education and curriculum support, weekly supervisions, and set deliverables and report updates to the Senior Director of Vocational and Educational Trainings.
Sr. Database Engineer - Regional Asset Manager CBRE Group IncSr. Database Engineer - Regional Asset ManagerNew York City, NYEmbed asset data collection into regional engineering operations, working with T1V engineering leads and site teams to make asset validation, condition reporting, and work order data entry routine parts of day-to-day maintenance delivery. ‒ Govern asset data quality across all regional sites, implementing quality control processes that hold T1V engineering teams accountable for data accuracy, completeness, and timeliness.
Senior Project Manager - Integrated Project Services (Planning, Design + Construction) Memorial Sloan Kettering Cancer CenterSenior Project Manager - Integrated Project Services (Planning, Design + Construction)New York, New YorkThe Senior Project Manager, Integrated Project Services (IPS), plays a critical leadership role in shaping and governing MSK’s capital project delivery framework, ensuring the consistent, efficient, and data-driven execution of planning, design, and construction projects across the enterprise. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it.
Senior Manager, Commerce Operations (Amazon) VMLY&R (Inactive)Senior Manager, Commerce Operations (Amazon)New York, NY$60,000–$140,000 / yearWe unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization.
Benefits Manager (Hybrid) Broadridge Financial Solutions IncBenefits Manager (Hybrid)Newark, NJ$130,000–$140,000 / yearReporting to the VP, US Benefits, the Benefits Manager serves as a key internal subject matter expert and works closely with Human Resources, Finance, Legal, Payroll, HRIS, external vendors, consultants, and auditors. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Manager – Customer Service Hard Rock DigitalManager – Customer ServiceJersey City, New JerseyPromote a team ethos by conducting regularly scheduled team and one-on-one meetings with your supervisors to address issues and acknowledge success, provide updates regarding performance, and give direction regarding the company and department policies and procedures. Need to be comfortable being the central point of contact for issue management, raising to the appropriate functions, communicating effectively to Supervisors allowing them to provide guidance to their teams on actions to take.
Manager of Accounting Kforce Inc.Manager of AccountingFarmingdale, NY$110,500–$149,500Summary: The Manager of Accounting will oversee the accounting operations of two corporate entities, which include monthly close, Accounts Payable, Accounts Receivable, General Ledger, financial reporting, audits, and other projects. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs.
Senior Manager Government Program Operations Exchange Capital Rx LLCSenior Manager Government Program Operations ExchangeNew York, NY$155,000–$165,200 / yearJudi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and. Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and.
Assistant Warehouse Operations Manager- Final Mile GEODIS FF Germany GmbH & Co KGAssistant Warehouse Operations Manager- Final MileEdison, NJWho We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. What you need: Minimum 3 years of related experience and/or training; or an equivalent combination of education and training.
Senior Manager, Growth Operations & Strategy Greenbrook MedicalSenior Manager, Growth Operations & StrategyNew York City, New York$125,000–$150,000 / yearBacked by strong unit economics, experienced operators, and a proven playbook, we are looking for builders and operators who want to help scale a healthcare platform designed to deliver better care, better coordination, and better outcomes for seniors. Build the analysis needed to support growth decisions, including market sizing for new locations, competitive research, partnership opportunities, and expansion planning scenarios.
Manager, Commercial Operations PTC Therapeutics IncManager, Commercial OperationsWarren, NJQualifications: Bachelor's degree in related business or scientific discipline and a minimum of 6+ years progressively responsible experience in commercial operations, business analytics or related positions in a pharmaceutical, biotechnology or related environment including demonstrated experience leading cross-functional initiatives and business processes. Job Description Summary: The Manager, Commercial Operations responsibilities include ensuring data quality and validation, leading enhancements to CRM functionality, and driving cross-functional process improvements across commercial operations systems and reporting capabilities.
Restaurant Manager - Quick Service - Pompton Lakes, NJ HHB Restaurant RecruitingRestaurant Manager - Quick Service - Pompton Lakes, NJNew JerseyAs a Restaurant Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Kitchen Manager - Full Service - Moorestown, NJ HHB Restaurant RecruitingRestaurant Kitchen Manager - Full Service - Moorestown, NJNew JerseyAs a Restaurant Kitchen Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant General Manager - Full Service - Baldwin, NY HHB Restaurant RecruitingRestaurant General Manager - Full Service - Baldwin, NYBaldwin, New YorkAs a Restaurant General Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Manager - Quick Service - Newark, NJ HHB Restaurant RecruitingRestaurant Manager - Quick Service - Newark, NJNewark, New JerseyAs a Restaurant Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Senior Manager - Full Service - Toms River, NJ HHB Restaurant RecruitingRestaurant Senior Manager - Full Service - Toms River, NJToms River, New JerseyAs a Restaurant Senior Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant FOH Manager - Full Service - Teterboro, NJ HHB Restaurant RecruitingRestaurant FOH Manager - Full Service - Teterboro, NJNew JerseyAs a Restaurant FOH Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant FOH Manager - Full Service - Valley Stream, NY HHB Restaurant RecruitingRestaurant FOH Manager - Full Service - Valley Stream, NYValley Stream, New YorkAs a Restaurant FOH Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Senior Kitchen Manager - Full Service - Teterboro, NJ HHB Restaurant RecruitingRestaurant Senior Kitchen Manager - Full Service - Teterboro, NJNew JerseyAs a Restaurant Senior Kitchen Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Manager - Quick Service - Pine Brook, NJ HHB Restaurant RecruitingRestaurant Manager - Quick Service - Pine Brook, NJNew JerseyAs a Restaurant Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Restaurant Senior Manager - Full Service - Teterboro, NJ HHB Restaurant RecruitingRestaurant Senior Manager - Full Service - Teterboro, NJNew JerseyAs a Restaurant Senior Manager , your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
BMS Service Project Manager Mantis InnovationBMS Service Project ManagerNewark, NJ$115,000–$130,000 / yearOur work spans four core areas: Building Controls, Energy Efficiency, Energy Advisory, and Facility Management-covering HVAC/mechanical optimization, BMS/BAS and EPMS controls, lighting system upgrades, energy brokerage, roofing and building envelope assessments, construction management, and more. The position is responsible for coordinating technician deployment, supporting escalated technical issues, ensuring service work is completed safely and efficiently, and maintaining accurate tracking of service project progress.
Clinical Nurse Manager - Cardiothoracic ICU - FT - Nights NewYork-PresbyterianClinical Nurse Manager - Cardiothoracic ICU - FT - NightsNew York, NY$145,000–$168,000 / yearIn collaboration with the Patient Care Director, participates in the establishment of unit(s) short- and long-term goals and ensures its alignment with the hospital’s overall strategic goals. The Clinical Nurse Manager assumes first line leadership responsibility and accountability for managing the delivery of patient care on an assigned unit.
Senior Project Manager, Specialty Finance Operations (Fund Launch & Platform Enablement) Neuberger BermanSenior Project Manager, Specialty Finance Operations (Fund Launch & Platform Enablement)New York, NY$200,000–$250,000 / yearThis role is directly accountable for delivering successful fund and investment platform launches, owning end‑to‑end execution across internal workstreams and external service providers from structuring and formation through operational readiness and go‑live, with full responsibility for timelines, scope, and execution quality. The role also operates in partnership with senior leaders across the firm to drive day-to-day execution, managing delivery across multiple concurrent priorities and time-sensitive deliverables while communicating progress, risks, and key decision points in executive forums.
Associate Manager, New Verticals - Convenience Strategy & Operations DoorDash IncAssociate Manager, New Verticals - Convenience Strategy & OperationsNew York, NY$105,400–$155,000 / yearWe value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers.
Strategy and Operations, Senior Manager | Housing EliseAIStrategy and Operations, Senior Manager | HousingNew York, New YorkAs a Strategy & Operations - Senior Manager, you will be spearheading the launch of new strategic initiatives, driving market expansion efforts, and supporting the overall development and execution of the company’s strategy and business operations. Healthcare : We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
Manager, Design Build Construction Services - Northeast US Assa Abloy ABManager, Design Build Construction Services - Northeast USNew York, NY$100,000–$130,000 / yearASSA ABLOY Door Security Solutions provides end users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry. What you will be doing: The Design Build Construction Services role is primarily responsible for establishing consultative relationships with contractors and associated owner/developer representatives actively involved in Design-Build (DB) and Construction Management-at-Risk (CMAR) project delivery to increase market awareness and sales of ASSA ABLOY brand products, solutions, and services.
Tax Senior Manager, Trust & Estate - Private Client Services (PCS) TAG EisnerAmper, LLC (Inactive)Tax Senior Manager, Trust & Estate - Private Client Services (PCS)Iselin, NJOur clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. About our Private Client Services (PCS) Team: The EisnerAmper Private Client Services Team connects family owned, closely held businesses and high net worth individuals with the solutions they need to reach their short- and long-term financial goals.
Manager, Financial Services Tax (Insurance) Alvarez & Marsal Tax, LLCManager, Financial Services Tax (Insurance)New York, NYFull timeAs a member of the Financial Services Tax - Insurance practice, you will play a key role in both client delivery and day-to-day engagement management: Manage the execution of insurance tax consulting engagements, including Subchapter L technical research, issue identification, and development of practical tax solutions. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave.
Senior Manager, Pre-Sales Consultants AlphaSenseSenior Manager, Pre-Sales ConsultantsNew York, NY$148,000–$185,000 / yearTheir extensive client exposure also positions them as key partners to our Product Management and Content teams, helping determine future product developments and playing a central role in product Betas and customer feedback loops. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.
Manager, Customer Success Engineering DigitalOceanManager, Customer Success EngineeringNew York, NYRemote$125,000–$153,000 / yearThe ideal candidate brings a deep understanding of cloud and AI/ML ecosystems, including machine learning operations (MLOps), and enterprise support, combined with a passion for innovation and automation, and a proven ability to lead teams in delivering "white-glove" experiences for strategic customers. What You'll Add to DigitalOcean: Experience: 5+ years of experience in Technical Support, Customer Success, or Technical Account Management within B2B SaaS, Cloud, or AI/ML environments ideally including experience supporting AI-native, high-growth companies with 24x7 production dependencies on GPU infrastructure.
Senior Manager, Revenue Support Team AlphaSenseSenior Manager, Revenue Support TeamNew York, NY$148,000–$185,000 / yearTheir extensive client exposure also positions them as key partners to our Product Management and Content teams, helping determine future product developments and playing a central role in product Betas and customer feedback loops. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets.
Manager, Security Operations Figma IncManager, Security OperationsNew York, NY$185,000–$296,000 / yearFigma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
NewService Delivery Manager Transaction Network Services IncService Delivery ManagerNew York, NY$130,000–$140,000 / yearAlternatively, candidates with significant practical experience leading client-facing projects, service delivery initiatives, or operational improvement programs within a financial services or technology environment will also be considered. A career as a Service Delivery Manager offers the opportunity to build and maintain strong relationships with some of the world''s leading financial services organizations while overseeing daily client engagement, operational performance, and service delivery reporting.
Data Center Project Manager Bloomberg LPData Center Project ManagerNew York, NY$140,000–$175,000 / yearCoordinate and manage the design, construction, and commissioning of all critical systems, including but not limited to diesel generators, UPS systems, electrical switchgear, power distribution equipment, chillers, HVAC equipment, fire detection/suppression and building monitoring systems. Engage with a diverse group of stakeholders particularly across businesses such as Engineering, Data, Corporate Technology, Security Operations, Corporate Finance, and Sustainability alongside our leadership team to align our initiatives and meet our shared program objectives.
Senior GTM Strategy & Operations Manager ZipSenior GTM Strategy & Operations ManagerNew York City, New YorkLead cross-functional execution : Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives forward - bringing a GTM perspective to company-wide efforts and ensuring alignment across teams. As a member of Zip’s GTM Strategy & Operations team, you’ll be a key partner to Sales, Marketing, and the broader executive team - driving strategic planning, operational execution, and analytical rigor across our revenue engine.
Senior Manager - Logistics Operations Hermes International SASenior Manager - Logistics OperationsDayton, NJ$92,393.25–$112,925.08 / yearThe Opportunity: The Senior Manager of Logistics Operations reports to the Director of Retail Logistics and oversees the daily operations within our Distribution and Service Center including daily throughput, staff allocation, prioritization and added value projects. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
Manager, Project Delivery (Field Services) Metergy SolutionsManager, Project Delivery (Field Services)New York, New YorkMetergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members.
Business Development Manager Northeast Region Guest SupplyBusiness Development Manager Northeast RegionSomerset, NJWith support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager.
Software Development Manager, Elastic Container Service (ECS) Amazon.com IncSoftware Development Manager, Elastic Container Service (ECS)Jersey City, NJThe ECS Dataplane group owns systems, services and process to manage infrastructure on which ECS executes customer workloads including infrastructure setup, capacity management, patching and efficiency programs. ECS Console team is looking for a software development manager to lead the team owning critical software stack governing the lifecycle of tasks running on containers used by major AWS services.
Manager, Applied AI Strategy and Operations Cloudera IncManager, Applied AI Strategy and OperationsNew York, NY$144,000–$180,000 / yearAccount Prioritization & Use Case Frameworks: Structure analytical frameworks grounded in real customer signal-joining technical discovery sessions, reviewing triage outcomes, and working directly with field engineering teams to filter and isolate high-ROI Private AI workloads. Proven ability to communicate and build trust with stakeholders at all levels-including C-suite executives, technical engineering leaders, and regional sales VPs-by turning granular data and research into actionable insight and a well-structured executive storyline.
IT Service Management Senior Manager New York UniversityIT Service Management Senior ManagerNew York, New York$130,000–$150,000 / yearThe IT Service Management (ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service improvement, etc.) to deliver NYU IT’s services to meet business objectives efficiently, effectively, and reliably. Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management.