Richardson, TX13 days ago
Serve as the primary point of contact for the public, employees, elected officials, external agencies, and visitors to the City Manager's Office, performing front desk and reception duties, including greeting visitors, screening and routing telephone calls, and directing individuals to the appropriate department, meeting location, or staff member. Communicate professionally and effectively in person, by telephone, and in writing; respond to inquiries and requests for information and services; provide guidance regarding City policies, procedures, programs, and services; and address concerns and complaints with tact, diplomacy, sound judgment, and a high level of customer service.