NewInsurance Claims Specialist Columbia Banking System IncInsurance Claims SpecialistBoise, ID$19–$24 / hourStaffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. About the Role: The Insurance Claims Specialist is responsible for communicating effectively and professionally while handling incoming calls and written communication from/to customers.
NewSales Service Specialist Blue Cross and Blue Shield AssociationSales Service SpecialistMeridian, ID$28.87–$40.42 / hourOur Sales Service Specialists ensure delivery of excellent customer service, and develop solid customer relationships by handling primary questions, concerns, transactions, direct sales activities, and renewals associated with assigned Brokers, Groups, and Members. The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data.
Data Engineer - Project Delivery Specialist Deloitte Touche Tohmatsu LtdData Engineer - Project Delivery SpecialistBoise, ID$102,750–$171,250 / yearIndependently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes. Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
Disaster Recovery And Business Continuity Specialist Computer AidDisaster Recovery And Business Continuity SpecialistBoise, ID$50–$55 / hourThis policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Review and update Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) with all relevant vendors; document and secure vendor commitments.
Disaster Recovery and Business Continuity Specialist Computer Aid IncDisaster Recovery and Business Continuity SpecialistBoise, ID$50–$55 / hourThis policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Review and update Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) with all relevant vendors; document and secure vendor commitments.
NewSr Finance Specialist Canyon County (ID)Sr Finance SpecialistCaldwell, IDServe as the liaison between vendors and the organization to resolve disputes quickly and fairlyMaintain accurate records of claims, including supporting documentation such as correspondence with vendors, invoices, and delivery notesMonitor and review chargeback notifications received from banks or payment processors; analyze disputed transactions by reviewing transaction details, order history, communications with the customer, and payment informationWork closely with other departments to resolve financial discrepancies and provide support for financial decision-makingAnalyze financial data to identify trends, discrepancies, and opportunities for cost savings or improved financial processes. Provide general administrative, accounting, and customer service supportPerform data entry, faxing, typing, and filing in support of office functionsAnswer incoming telephone calls from the public and other county departments as needed, providing information and routing calls to the appropriate recipientRespond to inquiries and requests, providing information on county services, policies, and proceduresReceive, sort, and distribute mail and packages to the correct department or recipientSort and prepare out-going and inter-office mail, including monitoring postage meter usage for billingMonitor postage meter usage daily for billing purposes.
Clinical Quality Support Specialist TriWest Healthcare AllianceClinical Quality Support SpecialistBoise, IDRemoteFull timeOrders/receives medical records for Potential Quality Issues (PQI and CQM Department activities according to desk procedures, conducts follow-up telephone calls to providers, and completes other processes to resolve missing documents. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Health & Safety Specialist Flynn Canada LtdHealth & Safety SpecialistBoise, ID$40–$50 / hourAll employees hired must pass a pre-employment drug test, have a valid driver's license and/or reliable means of transportation, and proof of legal ability to work in the U.S. Applicants are not required to disclose criminal convictions prior to receiving a conditional offer of employment. Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including roofing, glazing, waterproofing, and architectural metals.
Warehouse Specialist Ada County IdahoWarehouse SpecialistBoise, IDKnowledge and/or experience working in a warehouse setting preferred; Knowledge of jail/corrections security and safety procedures preferred; Knowledge of jail/correctional functions to ensure equipment and supplies are kept current and readily available preferred; Knowledge of safety requirements for warehouse operations; Knowledge of safety procedures when operating forklifts, lift trucks and other types of transport; Knowledge of cleaning procedures and cleaning chemicals; Knowledge of computers and other office equipment, i.e. fax machines, copiers and telephones; Ability to organize assignments and projects; Ability to work effectively with co-workers and managers; Ability to ensure compliance with applicable laws and regulations and organizational guidelines and appropriations; Ability to maintain good relationships with vendors and county officials; Ability to clearly write specifications on a variety of products and services; and. Removes daily trash and recyclables from kitchen and jail; Organize and transport dry goods between the jail and offsite storage locations; Keep supervisor informed of relevant information and promptly report any observation ot situation that could impact the safety and security of the facility to the supervisor or on-duty sergeant; Performs related duties as required.
Stretch Specialist Life Time IncStretch SpecialistEagle, IDConducts stretch and recovery demos for new clients including pre-participation screening, Medical History, Lifestyle questionnaire, and goal setting to assess and recommend stretching programs. Ensures all members feel competent, confident, and connected by providing superior customer service through complimentary and based services/programming.
Bilingual Branch Wholesale Product Specialist (Spanish) Sherwin-Williams CoBilingual Branch Wholesale Product Specialist (Spanish)Nampa, IDThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Branch Wholesale Product Specialist Sherwin-Williams CoBranch Wholesale Product SpecialistNampa, IDThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Community Service Specialist Ada County IdahoCommunity Service SpecialistBoise, IDHigh school diploma or equivalent; Previous experience working with at-risk juveniles preferred; Knowledge of modern social service practices and philosophy; Knowledge of modern probation services; Knowledge of local community organizations; Knowledge of employment opportunities and resources; Knowledge of supervision procedures and practices; Knowledge of group dynamics and facilitation; Knowledge of adolescent development and delinquency issues; Skill in supervising and motivating youth work groups. POSITION GENERAL SUMMARY: Coordinates and supports community service programming for youth involved in the juvenile justice system by managing nonprofit partnerships, supervising service activities, and delivering educational components focused on skill development and community impact.
Family Engagement Specialist Ada County IdahoFamily Engagement SpecialistBoise, ID$22.99–$26.79 / hourBachelor's Degree from an accredited university in Social Work, Criminal Justice, Psychology or a related human services field required; Experience working with vulnerable populations and/or social services preferred; Knowledge of the principles and practices of social services; Knowledge of individual and family crisis intervention techniques; Knowledge of program development and needs assessment; Knowledge of adolescent development issues; Knowledge of social services; Skill in creating a comfortable atmosphere for conducting client and family interviews and for facilitating group sessions; Skill in conducting successful interviews; Skill in making appropriate assessments; Skill in developing and/or implementing case plans; Skill in communicating with diverse populations; Ability to use professional judgment in the application of appropriate policies and guidelines; Ability to effectively work as a team member; Ability to collaborate with a variety of agencies within the community; Ability to plan and organize work; Ability to understand and interpret laws and regulations; Ability to communicate verbally and in writing; Ability to effectively work with and counsel juveniles and /or adults; Ability to establish and maintain rapport with individuals in crisis, including small children; Ability to maintain confidentiality. Provides excellent customer service to engage youth and their families in program participation; Performs screening assessments on referrals from law enforcement, schools and the community; Refers clients for additional in-depth assessments when warranted; Completes evidence-based risk/needs assessments; Identifies and recommends appropriate services and programs available in the community to address client and family need; Makes referrals for medical, psychological, legal, financial, shelter and employment services; Assists individuals and families with crisis intervention; Performs case management services on assigned cases and/or refers to a community resource specialist; Monitors and ensures client's progress with case plan; Communicates and coordinates with other community programs; Keeps supervisor informed of workload, and notifies supervisor of potential problems; Collects, analyzes, and documents statistical data related to program assignments and utilization of community resources; and, Assists in monitoring program budgets and providing information for future budget development.
Bilingual Customer Service Specialist (Spanish) Sherwin-Williams CoBilingual Customer Service Specialist (Spanish)Nampa, IDThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Customer Service Specialist Sherwin-Williams CoCustomer Service Specialiststar, IDThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
NewCash Application/Accounting Specialist Bottleless NationCash Application/Accounting SpecialistSandpoint, IDPure Water Partners, a privately held specialty finance company in the bottle free water marketplace is actively seeking an experienced, enthusiastic, and motivated Cash Application/Accounting Specialist. The Cash Application/Accounting Specialist may interact with customers and clients to provide information in response contract payments, accounts receivable and other billing questions.
Payroll Specialist (10/2026-09/2027) FactSet Research Systems Inc.Payroll Specialist (10/2026-09/2027)France, IDClients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
Election Specialist - Logistics Support Ada County IdahoElection Specialist - Logistics SupportBoise, ID$22.33–$22.91 / hourRequires working in limited access spaces and hard to reach areas; Requires the use of specialized election processing equipment, such as ballot tabulators, scanners, or verification systems; Requires sitting, standing, lifting, bending, stooping, and kneeling; Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general warehouse environment to accomplish tasks. OTHER REQUIREMENTS: Must possess and maintain a valid driver's license; Must be able to successfully pass a criminal background investigation; Incumbents may be required to provide their own transportation for travel between various county offices and departments; Working hours are generally from 8:00 a.m.
Information Specialist SercoInformation SpecialistBoise, IDRemoteActual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance.
WFS Employment Specialist Goodwill Industries of the Inland NorthwestWFS Employment SpecialistMoscow, IDFull timeDevelop and conduct job-readiness services to ensure participant receives necessary assistance and instruction in resume writing, job search, interviewing techniques, employer expectations, hygiene, self-esteem building, etc. Education /nd/or Experience:Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Intake Specialist Vital Care Infusion ServicesIntake SpecialistMeridian, IdahoRequired Skills/Abilities: Excellent communication skills: listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts. Obtain prior authorizations; initiate requests, follow up to provide the additional required information, track progress, expedite responses from insurance carriers and other payers, and maintain contact with customers to keep them continuously informed.
Specialist, Appeals & Grievances (Must live in TX and Medicaid experience) Molina Healthcare IncSpecialist, Appeals & Grievances (Must live in TX and Medicaid experience)Nampa, IDRequests and reviews medical records, notes, and/or detailed bills as appropriate; formulates conclusions per protocol and other business partners to determine response; assures timeliness and appropriateness of responses per state, federal and Molina guidelines. Facilitates comprehensive research and resolution of appeals, disputes, grievances, and/or complaints from Molina members, providers, and related outside agencies to ensure that internal and/or regulatory timelines are met.
Customer Service Specialist - Detention Canyon County IdahoCustomer Service Specialist - DetentionCaldwell, IDHigh school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes. Answers inquiries from and provides information to law enforcement agencies, the public, attorneys, bondsmen, and interested and affected others according to office policies and procedures.
Specialist Manager, Procurement and Category Management (SWIB C&F Buyer 3) Deloitte Touche Tohmatsu LtdSpecialist Manager, Procurement and Category Management (SWIB C&F Buyer 3)Boise, ID$93,000–$171,300 / yearThis role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact, and other internal stakeholders to coordinate the information and decisions required to support compliant contract management and operational execution. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Specialist Manager, Procurement and Category Management Deloitte Touche Tohmatsu LtdSpecialist Manager, Procurement and Category ManagementBoise, ID$93,000–$171,300 / yearThis role will work directly with Contracts professionals, Project Engagement Leadership, Enabling Solutions points of contact, and other internal stakeholders to coordinate the information and decisions required to support compliant contract management and operational execution. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Health & Safety Specialist Flynn CompaniesHealth & Safety SpecialistBoise, ID$40–$50 / hourAll employees hired must pass a pre-employment drug test, have a valid driver's license and/or reliable means of transportation, and proof of legal ability to work in the U.S. Applicants are not required to disclose criminal convictions prior to receiving a conditional offer of employment. Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including roofing, glazing, waterproofing, and architectural metals.
Network Specialist - OSP Construction TDS TelecomNetwork Specialist - OSP ConstructionBoise, IdahoTDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. The successful candidate is also responsible for ongoing communication with various governmental agencies to protect the TDS OSP network from being jeopardized by proposed road improvements and may be required to negotiate with municipalities or other utility companies from a network and a legal perspective for the purchase, lease and/or sale of inner ducts, fiber and/or complete fiber networks.
Solutions Group Specialist United Site ServicesSolutions Group SpecialistMERIDIAN, Idaho$20.36–$28.50 / hourFull timeAbout USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.
Partner Solutions Specialist Stride, Inc.Partner Solutions SpecialistBoise, IdahoThe ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. This position is virtual and open to residents of the 50 states, D.C. COMPENSATION & BENEFITS : Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level.
Partner Solutions Sr Specialist Stride, Inc.Partner Solutions Sr SpecialistBoise, IdahoThe ideal candidate must be passionate about building and implementing online and digitallearningsolutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level.
WFS Employment Specialist - Lewiston, ID - Full-time/Hourly GOODWILL INDUSTRIES OF THE INLAND NORTHWESTWFS Employment Specialist - Lewiston, ID - Full-time/HourlyLewiston, IDDevelop and conduct job-readiness services to ensure participant receives necessary assistance and instruction in resume writing, job search, interviewing techniques, employer expectations, hygiene, self-esteem building, etc. Education /nd/or Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
WFS Employment Specialist - Moscow, ID - Full-time/Hourly GOODWILL INDUSTRIES OF THE INLAND NORTHWESTWFS Employment Specialist - Moscow, ID - Full-time/HourlyMoscow, IDDevelop and conduct job-readiness services to ensure participant receives necessary assistance and instruction in resume writing, job search, interviewing techniques, employer expectations, hygiene, self-esteem building, etc. Education /nd/or Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Claims Advocate Specialist First American Financial CorpClaims Advocate SpecialistBoise, IDFirst American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years.
Revenue Cycle Training Specialist Pennant ServicesRevenue Cycle Training SpecialistEagle, IdahoRemote$70,000–$80,000 / yearEstablishes and maintains positive and collaborative working relationships withAR Service Center Resources, Billers/Billing Managers, otherRC Portfolio Leaders, and payors. Maintains a comprehensive working knowledge of payor contracts and ensures that agencies are billing and collecting according to contract provisions, and adjusts training courses accordingly.
Cash Posting Specialist Pennant ServicesCash Posting SpecialistEagle, IdahoRemotePartnering with other billers, Revenue Cycle Portfolio Leaders, and Service Center AR Resources within the Home Health & Hospice Segment in shared ownership to ensure a world-class AR function across the organization. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program.
Talent Development Specialist (WIOA) (80017) Arbor E&T, LLCTalent Development Specialist (WIOA) (80017)Idaho Falls, IDOur committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
NewSenior Collections Specialist - Net Bad Debt Columbia Banking System IncSenior Collections Specialist - Net Bad DebtBoise, ID$23–$26 / hourStaffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. Maintain a working knowledge of the company's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
NewCollections Specialist Columbia Banking System IncCollections SpecialistBoise, ID$18–$22 / hourStaffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
Customer Service Specialist - Detention Canyon County (ID)Customer Service Specialist - DetentionCaldwell, IDClear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quicklySufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary informationVisual acuity, with or without an accommodation, to read instructions, review and organize documentsRequires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasksAbility to lift 25 lbs. High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classesSix months previous secretarial/administrative experience, preferably in a law enforcement settingAny equivalent combination of experience and training may be considered.
Inventory Control Specialist I Builders FirstSource IncInventory Control Specialist IMcCall, IDAt BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market.
Fitness Network Development Specialist (Remote) (Mst/Pst) American Specialty HealthFitness Network Development Specialist (Remote) (Mst/Pst)Boise, IDRemote$45,000–$50,000 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Ability to engage key decision makers of available to recruit fitness chains, studios, or other fitness locations using effective sales and negotiation skills to secure agreement to participate in one or more ASH Fitness Networks.
Fitness Network Development Specialist (Remote) Remote, 7 Locations American Specialty Health IncFitness Network Development Specialist (Remote) Remote, 7 LocationsBoise, IDRemote$45,000–$50,000 / yearHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Ability to engage key decision makers of available to recruit fitness chains, studios, or other fitness locations using effective sales and negotiation skills to secure agreement to participate in one or more ASH Fitness Networks.
NewSr Specialist, AI & Technical Upskilling MaximusSr Specialist, AI & Technical UpskillingBoise, IDFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Partner with subject matter experts, business stakeholders, HR partners, change leads, and technology teams to identify skill needs, define learning objectives, and shape learning experiences that align to business priorities.
Supply/Demand Planner – Commodity & Memory OracleSupply/Demand Planner – Commodity & MemoryBoise, IDOracle is seeking a Principal-level Supply/Demand Planner to drive end-to-end planning for assigned products, partnering with Sourcing, Demand Management, Finance, and suppliers to build resilient supply plans, optimize inventory strategies, and quickly resolve supply-demand imbalances that impact revenue, customer delivery, and margin. This is a highly visible role for a self-directed planner who can operate independently, lead cross-functional execution, and communicate forward-looking supply capability to senior leadership in a fast-paced, ambiguous environment.