Lumberton, North Carolina30+ days ago
Support overall store operations, ensuring adherence to company policies, procedures, and performance expectations· Lead, coach, and develop team members to achieve operational, sales, and customer service goals· Provide performance feedback and assist with employee relations, including coaching and disciplinary actions as needed· Supervise store operations and staff in the absence of the Store Manager· Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support· Assist with showroom organization, product placement, and maintaining clean, sales-ready displays· Drive sales growth through customer engagement, promotional support, and community involvement· Support sales activities, including assisting customers and ensuring team execution of the company sales model· Oversee credit and collection processes, ensuring compliance with company policies and applicable laws· Assist with customer account management, contract negotiation, and documentation accuracy· Maintain financial controls, including cash handling, payment processing, deposits, and recordkeeping· Ensure proper handling of customer information in compliance with privacy regulations· Support administrative functions, reporting, and daily store organization· Maintain a safe, organized work environment and assist with operational tasks, including light merchandise handling as needed· Perform other duties as assigned. · Strong leadership, coaching, and team development skills· Customer-focused mindset with a commitment to service excellence· Knowledge of retail operations, sales practices, and credit/collections processes· High level of integrity, accountability, and professionalism· Strong organizational, problem-solving, and decision-making abilities· Ability to enforce policies while maintaining positive team morale· Effective communication and conflict resolution skills· Financial aptitude with basic math and recordkeeping proficiency· Ability to manage multiple priorities in a fast-paced environment.