Concierge Services Coordinator Donor Relations Mount Sinai Medical Center of FloridaConcierge Services Coordinator Donor RelationsMiami Beach, FloridaWe offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Participates in rounds with SVP on patients who are Donors, VIP’s and Prospects when they are in inpatient, Main Emergency and select outpatient procedure departments to review their experience and establish an ongoing relationship of trust.
SPA AND WELLNESS CONCIERGE Fisher Island Club IncSPA AND WELLNESS CONCIERGEFLOur private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina.
F&B Full-Time Concierge Lounge Attendant - PM - Marriott North Pyramid FLM ManagementF&B Full-Time Concierge Lounge Attendant - PM - Marriott NorthFort Lauderdale, FloridaFrom being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services.
F&B Full-Time Concierge Lounge Attendant - PM - Marriott North Pyramid Hotel GroupF&B Full-Time Concierge Lounge Attendant - PM - Marriott NorthFort Lauderdale, FLFrom being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.
Concierge The CollectionConciergeCoral Gables, FloridaCheck in clients, verify appointments and accurately enter and maintain customer information within the dealership CRM/database. Perform administrative duties including data entry, filling, scheduling document preparation, and record maintenance, lost and found with a high level of accuracy and confidentiality.
Patient Experience Concierge HCA Healthcare IncPatient Experience ConciergeMiami, FLWhat you will do in this role: Oversee the daily activities of the front desk and lobby areas including tidiness of the areaGreet patients upon arrival, and navigate patient flowAssist with check in process; monitor patient registration trackerPerform lobby rounding to ensure patients are kept aware of their wait time expectationsPerform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors. Consistently provide patient flow updates to PTAC leadershipAssist in resolving real-time patient concerns What qualifications you will need: High school diploma or GED preferredHospitality degree preferredMinimum 3 year's patient access, hotel, restaurant, retail, or customer service experience requiredPrevious Patient Access experience preferredWe are a family 270,000 dedicated professionals!
Weekend Daytime Concierge (Sat & Sun, 7am-3pm) BozzutoWeekend Daytime Concierge (Sat & Sun, 7am-3pm)North Miami, Florida$19–$20 / hourWhether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver exceptional experiences to our residents.
Concierge Davidson Hospitality GroupConciergeMiami Beach, FloridaA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Concierge-1 Davidson Hospitality GroupConcierge-1Miami Beach, FloridaThis iconic beachfront destination is poised to reclaim its place as one of South Beach's most exciting premium lifestyle hotels-designed for high-impact meetings, incentive travel, lifestyle-driven gatherings, and unforgettable group experiences. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beach-from Lincoln Road to Española Way.
Chief Concierge Davidson Hospitality GroupChief ConciergeMiami Beach, FloridaA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Concierge Ennismore International Management LtdConciergeMiami Beach, FLADDITIONAL RESPONSIBILITIES•Communicate effectively both verbally and in writing to provide clear direction to the venue teams.•Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.•Remain calm and alert especially during emergency situations.•Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations. Job DescriptionJOB OVERVIEWUnder the general guidance of the Chief Concierge the Concierge is responsible for delivering personalized high-quality service to guests by anticipating and fulfilling their needs preferences and special requests.
Concierge Eden Roc Miami BeachConciergeMiami Beach, FloridaFull timeA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
NewWilliams Marina Concierge Integra MarinasWilliams Marina ConciergeAventura, FLFounded in 2006, Integra Investments’ creative approach to real estate, supported by our diverse team of best-in-class professionals with specialized expertise, has allowed Integra to successfully invest across several asset classes, including mixed-use, affordable housing, market-rate rentals, residential condos, offices, marinas, hotels, and retail. Founded in 2020, Integra Marinas, a subsidiary of Integra Investments, is a leading marina owner, developer, and operator of premier marinas in the best boating markets along the east coast of the U.S. Today, Integra Marinas owns seven marinas and has plans to continue to expand the portfolio in a strategic and thoughtful manner.
Concierge-1 Royal Palm South Beach Miami, a Tribute Portfolio ResortConcierge-1Miami Beach, FloridaFull timeThis iconic beachfront destination is poised to reclaim its place as one of South Beach’s most exciting premium lifestyle hotels—designed for high-impact meetings, incentive travel, lifestyle-driven gatherings, and unforgettable group experiences. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beach—from Lincoln Road to Española Way.
Membership Golf Concierge - Full Time Trump International Hotels Management LLCMembership Golf Concierge - Full TimeDoral, FLSUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space.
Staff Physician - Internal Medicine (Premier Concierge Medicine) University of MiamiStaff Physician - Internal Medicine (Premier Concierge Medicine)Miami, FLUHealth Premier Concierge Medicine is seeking a qualified internal medicine candidate who will have current American Board of Internal Medicine (ABIM) certification and at least 5 years of ambulatory care practice experience in an Executive Health, Concierge Medicine and/or General Internal Medicine setting. In order to deliver high quality care to our patients, additional responsibilities include effectively communicating and working with the clinical and non-clinical staff members of the Executive Health/Concierge Medicine team throughout the enterprise.
Overnight Residential Concierge Four Seasons Hotels and ResortsOvernight Residential ConciergeFLAbility to know what activities are available in the city, i.e. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for residents. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
Security Officer Patrol Concierge Allied UniversalSecurity Officer Patrol ConciergeMiami, FloridaAs an Unarmed Patrol Officer at a residential location, you will monitor and patrol assigned areas, remain visible to help deter security-related incidents, and support residents and guests with exceptional customer service and communication. Conduct regular and random patrols throughout residential common areas, entrances, parking areas, and the property perimeter to help to deter unwanted activity and/or identify unusual conditions.
Diet Concierge, Dietary, FT, 07A-7:30P Baptist Health South Florida IncDiet Concierge, Dietary, FT, 07A-7:30PMiami, FL$16–$18.38 / hourBaptist Health is the region''s largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing support.
Diet Concierge, Dietary, FT, Shift Varies Baptist Health South Florida IncDiet Concierge, Dietary, FT, Shift VariesMiami, FL$16–$18.38 / hourBaptist Health is the region''s largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities, with clear pathways and ongoing support.
Concierge 1 - Full-Time, Miami, FL - Uhealth Champions Department University of MiamiConcierge 1 - Full-Time, Miami, FL - Uhealth Champions DepartmentMiami, FLAnswers multiple UHealth Champion member requests including incoming triage calls, responding to patient questions and then documents messages in the appropriate programs such as UCHART/EPIC or Microsoft programs. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
Concierge Coordinator - Hybrid University of MiamiConcierge Coordinator - HybridMiami, FLUHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. Core Job Summary: The Concierge Coordinator liaises between referral sources, hospitals, and physicians to meet the healthcare needs of patients seeking medical care within the University of Miami Health System.
Concierge 1 - Full-Time, Miami, FL - UHealth Champions Executive Medicine Department University of MiamiConcierge 1 - Full-Time, Miami, FL - UHealth Champions Executive Medicine DepartmentMiami, FLAnswers multiple UHealth Champion member requests including incoming triage calls, responding to patient questions and then documents messages in the appropriate programs such as UCHART/EPIC or Microsoft programs. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.
Concierge Highgate Hotels LPConciergeMiami, FLProvide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile rental, transportation directions, office services, beauty/barber establishments, and other appropriate services, and render reservations for such. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
NewResidences Concierge Four Seasons Hotels and ResortsResidences ConciergeFLWhat you will do: Efficiently manage the front desk operation including; welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents' requests and feedback. The Front Desk is a high-activity center and requires managing arrivals, ensuring a smooth move-in experience, managing extensive amounts of deliveries, answering phones, and coordinating timely service with all team members.
Seaway Residential Concierge Four Seasons Hotels and ResortsSeaway Residential ConciergeFLEfficiently manage the front desk operation including; welcoming homeowners and their guests, directing vendors, deliveries and outside services, handle phone inquiries and communicate with leadership on priorities and residents' requests and feedback. The Front Desk is a high-activity center and requires managing arrivals, ensuring a smooth move-in experience, managing extensive amounts of deliveries, answering phones, and coordinating timely service with all team members.
Concierge Four Seasons Hotels and ResortsConciergeFLHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Concierge Supervisor Four Seasons Hotels and ResortsConcierge SupervisorFLHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
Pediatrician - Concierge/Members-Only - Part Time Opco LLCPediatrician - Concierge/Members-Only - Part TimeCoral Gables, FLWith unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues-big or small-with expert concierge care anytime, anywhere. As a Pediatrician at Sollis Health, you will provide primary care to our members-only pediatric patients and play a pivotal role in shaping and establishing our pediatric services in our Coral Gables clinic.
Customer Experience Concierge Centurion Lounge - MIA American Express CoCustomer Experience Concierge Centurion Lounge - MIAMiami, FLFrom delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the MIA Airport.
Technician, IT Concierge Cogeco IncTechnician, IT ConciergeMiramar, FLUse basic and advanced troubleshooting technique to resolve or route issues about email problems or features, network connectivity, personal computer problems, and application problems for employees. Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems in person, via phone, electronically.
Concierge Customer Service Agent Aroma360Concierge Customer Service AgentMiami, FLAroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to businesses and individuals all around the world. · Case management and resolve cases initiated by clients, ensuring that each issue is thoroughly addressed and resolved in a timely and effective manner.
Lead SPA Concierge Pier Sixty SixLead SPA ConciergeFort Lauderdale, FloridaFull timeThe lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and retail products, booking appointments, checking the guest into the computer system, and checking them out after services are performed.
Valet/Customer Concierge Premier Dealership ServicesValet/Customer ConciergeDavie, FL$16The Vehicle Concierge is responsible for managing the dealership lot which includes, cleanup, movement, organization and display of vehicle inventory, tagging the vehicles with proper signage along with providing a vehicle pickup and delivery service for clients, greet service guests in the event that the consultants are unable to come out of the office, keep service traffic and parking flowing efficiently, assisting the Service Consultants with needed requests, errands, loaner vehicle departure and check in, car wash pick up and quality control, and service department housekeeping. Previous experience in automotive dealerships, valet services, customer concierge, vehicle operations, or a similar automotive environment is required.
Club Concierge Front Desk Pier Sixty SixClub Concierge Front DeskFort Lauderdale, FloridaFull timeThe lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents.
Spa | Spa Concierge Full- time Fontainebleau Florida Hotel, LLCSpa | Spa Concierge Full- timeMiami Beach, FloridaFull timeMaintain and monitor the cleanliness, sanitation, and organization of assigned work areas and staff to ensure a safe, clean, and effective working area and staff. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach.
Pool & Beach Concierge Davidson Hospitality GroupPool & Beach ConciergeMiami Beach, FloridaA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Membership Concierge II Life Time IncMembership Concierge IIMiami, FLAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Concierge Medicine Physician Cleveland Clinic Weston Cleveland Clinic FoundationConcierge Medicine Physician Cleveland Clinic WestonWeston, FLThe successful candidate will be joining our current in-demand concierge medicine physician in a practice that is focused on providing world-class medical care to local and regional residents and offers outpatient care coordination as well as some hospital coordination. The successful candidate should have excellent communication skills and at minimum 7 years of clinical practice experience with skills and expertise in all aspects of Primary Care Medicine; experience with Concierge Medicine a plus.
Membership Concierge II (Opener) Life Time IncMembership Concierge II (Opener)Miami, FLAssists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Membership Concierge - Closing Shifts Life Time IncMembership Concierge - Closing ShiftsCoral Gables, FLMaintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments • Serves as a key point of contact for new membership sales and member retention interactions. • Operates as first point of contact for members and guests entering resort • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
NewPrimary Care Physician - Concierge Medicine ICBD HoldingsPrimary Care Physician - Concierge MedicineFort Lauderdale, FloridaThe ideal candidate is clinically excellent, deeply relationship-oriented, and motivated by the opportunity to practice medicine in its intended form: with time for patients, continuity of care, and a thoughtfully curated panel that allows for truly personalized, longitudinal relationships. We are seeking a Board Certified Primary Care Physician (Internal Medicine or Family Medicine) to join Marquis MD and help shape the clinical culture, referral ecosystem, and patient-centered care model of the practice.
NewPediatrician - Concierge Medicine ICBD HoldingsPediatrician - Concierge MedicineFort Lauderdale, FloridaThe ideal candidate is clinically exceptional, genuinely relationship-driven, and motivated by the opportunity to practice pediatrics the way it was designed to be practiced: with time, continuity, and a patient panel small enough to actually know every family. Conduct in-house phlebotomy oversight and rapid point-of-care testing (strep, flu, RSV, COVID, bilirubin, glucose) — eliminating the need for families to visit a separate lab.
Member Concierge Reflekt Technologies CorpMember ConciergeMiami, FLKey ResponsibilitiesMember Support & AssistanceManage inbound and outbound calls emails and chat inquiries from members regarding their benefits services and account details. This role is dedicated to providing exceptional service to our members by assisting with inquiries benefits navigation appointment scheduling and resolving concerns efficiently.
Premium Concierge The HEAT GroupPremium ConciergeMiami, FloridaThe Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.
Concierge - Full Time VSL Employee Co LLCConcierge - Full TimeMiami, FLPart timeAt Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
Concierge - Part Time (Nights) VSL Employee Co LLCConcierge - Part Time (Nights)Miami, FLPart timeAt Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate.
Care Concierge Zelis Healthcare, Inc.Care ConciergeFLThis role is part of a broader Care Concierge team dedicated to providing an exceptional customer experience, recognizing that each interaction represents an individual seeking guidance, education, and ongoing support to make informed and confident healthcare decisions. The Care Concierge I delivers call center-based telephonic support to members (consumers) of Zelis Member Engagement & Transparency and SmartShopper health plan and employer group clients who are actively shopping for cost-effective medical procedures.
NewFront Desk Concierge - FT Larkin Community Hospital IncFront Desk Concierge - FTSouth Miami, FLThis role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.
Concierge Patient Representative Mount Sinai Medical Center of FloridaConcierge Patient RepresentativeMiami Beach, FloridaWe offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Efficiently schedules appointments for the concierge office and any outside specialty promptly requested by the physicians, documenting appointment notes correctly and following practice policy.