Lead Patient Experience Concierge, Concierge Services, FT, Varies

Job Description - Lead Patient Experience Concierge, Concierge Services, FT, Varies (162117)

Job Description

Lead Patient Experience Concierge, Concierge Services, FT, Varies-162117

Description

The Lead Guest Concierge is exemplifies the qualities of the Director of First Impression. Responsible for initial and on-going training of Patient Experience Concierge staff. Serves as front-line support and assists leadership in hiring, coaching, and mentoring new and existing staff. Responsible for supporting the supervisor/manager in the day to day operations to ensure customer and employee satisfaction. Responsible for the coordination of team huddles, staff schedules, processes/work-flows to maximize departmental efficiency and effectiveness. Greets and assists visitors, and interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. This position requires a people-centered, supportive and flexible individual with the proven ability to positively influence and inspire others. An exceptional communicator who maintains a professional, calm, and empathetic demeanor while addressing concerns from internal or external customers. Serve as liaison between patient, family and clinical staff. Serves as a resource and extended leadership role for the concierge team. Estimated pay range for this position is $16.00 - $18.94 / hour depending on experience.

Qualifications

Degrees:

• High School, Diploma, Certificate of Completion, GED, or equivalent training/experience required.

Additional Qualifications:

• Minimum 3 years of customer service experience required.
• Bilingual (English / Spanish) preferred.
• Preferred Associates Degree.
• Fully proficient in computer applications such as Microsoft Office Outlook and Excel.
• Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision.
• Professional demeanor, service, goal and detail oriented, organized and compassionate.
• Strong verbal communication & written skills.

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Job

Non-Clinical and Administrative Customer Service

Primary Location

Miami

Organization

Baptist Hospital of Miami

Schedule

Full-time

Job Posting

Sep 2, 2026, 9:30:00 AM

Unposting Date

Ongoing

EOE