Business Solutions Design, Delivery & Support: ā¢ Work hands on to solving technical/systems issues by investigating into system configurations, system integrations and API's ā¢ Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders ā¢ Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction ā¢ Facilitate review sessions with functional owners, subject matter experts and end-user representatives ā¢ Work with various teams to investigate Finance production support issues and ensure timely resolution ā¢ Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline ā¢ Optimize Finance systems and processes to scale with RingCentral's growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization ā¢ Work with cross functional teams to develop project milestones and timelines for development, UAT, production validation and go live ā¢ Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality ā¢ Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business ā¢ Lead and perform data management and migration activities ā¢ Ensure training and timely communications in accordance with project timelines ā¢ Engage in other areas of Finance such as SOX Compliance and Reporting. Oracle Fusion, NetSuite, Coupa, Concur) ā¢ Must have hands-on experience with NetSuite ERP, including strong technical and functional knowledge ā¢ 7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses ā¢ Hands on experience in the Information technology (IT) sector and integration services to/on ERP, SaaS based applications ā¢ Experience and working knowledge of Oracle Fusion ERP is a plus ā¢ Technical development background and understanding of API patterns, payloads ā¢ Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must ā¢ Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships ā¢ Ability to communicate effectively (written and verbally) with both technical and non-technical parties ā¢ Must exhibit strong security and confidentiality practices with systems that handle sensitive data ā¢ Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP), and Tableau Report Building & Oracle SQL knowledge is preferred ā¢ Ability to deal with ambiguity and thrive in a rapidly changing business environment ā¢ Demonstrates a proactive, can-do attitude with a strong willingness to learn ā¢ Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously ā¢ Proactive and forward-thinking attitude and creative problem-solving ability ā¢ Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems.