If the site is digital, ensure records are saved in the appropriate file location Communicating vertically and laterally on all matters to the daily workload will be important for the daily attainment of business objectives in both verbal and written form as required Resolution of flow issue(s) and problems raised by frontline employees are effectively and timely addressed to ensure continuation of facility operations and downtime is minimized Compiling daily reports on workload status and past due carriers for outbound appointments Ensuring flow procedures are followed appropriately by frontline employees, internal and external sources Support operational initiatives and various projects that lead to decisions/strategies (i.e., People, Quality, Service, leading towards lowering total delivered costs, and NCE) Support facility and department guidelines, processes and SOPs balancing both business needs and frontline employee needs Support inventory control (i.e., IB/OB, Order Maintenance, General Questions, FIFO, etc.) Support of fill rate (i.e., order packet management, pending/hold management, pre-pick) to ship 100% to the customer Ensure site security by answering front gate calls after hours (may not affect all sites). SKILLS: Able to work independently with minimal supervision Able to use systems technology and software applications (i.e., Excel, Word, Power Point, etc.) Able to communicate clearly via phone, email Must exhibit a high degree of urgency and commitment to resolve transaction errors and do so with minimal supervision Able to train and mentor peers in a fast-paced environment Able to manage and deal with constant ongoing system and process changes High degree of attention to detail and consistency Able to meet deadlines and production requirements Must possess strong communication and interpersonal skills Able to solve problems and make routine decisions quickly.