li>Advanced proficiency with SAP CX suite modules, including: MyCustomer (S4), MyCustomer2 (C4C), CIC, as well as Signavio, MiBob (BPEM exception management), SAP Analytics Cloud (SAC), MyAccount (self-service portals), Bill Print and Electronic Presentment, or similar digital applications is required. This role collaborates and communicates effectively, is an expert at navigating complexity and ambiguity, overcoming obstacles, identifies opportunities for improvement, ensuring the seamless operation, optimization and continuous improvement of customer-facing and back-end systems.