Providence, RI11 days ago
p>REQUIRED QUALIFICATIONS FOR APPOINTMENT: KNOWLEDGES, SKILLS AND CAPACITIES: A thorough knowledge of the methods, practices and procedures for the dissemination of compelling information; a thorough knowledge of, and the ability to evaluate and assess the attitudes and need for change and modification in the organizational culture of children and family services system as identified by the community as well as various public and private organizations interested in human services; a thorough knowledge and sensitivity to cultural issues; a thorough knowledge of community resources and the ability to utilize them effectively; a working knowledge of automation systems and related software; a through knowledge of the operation of a personal computer and the ability to apply such knowledge; the ability to write, edit and develop various written materials including written correspondences, brochures, as well as news releases; the ability to develop and evaluate reports and to present these in written and verbal presentations; the ability to accept direction and work under the supervision of a superior; the ability to establish and maintain effective working relationships with diverse clients, staff, superiors and associates, other public and private agencies, and the community; and related capacities and abilities.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
- To be responsible for the development, implementation and maintenance of the Office of Community Relations responsible for timely communications, outreach, conflict resolution and public information;
- To collect and disseminate information which will assist the department in improving its effectiveness, efficiency and accountability, strengthening both external and internal support systems;
Communications:
- To provide outreach and liaison with community agencies, religious institutions, advocacy groups and individuals for on-going productive dialogue;
- To respond, in a timely manner, to calls and letters where individuals raise concerns or have questions regarding cases with which they are personally involved or with which friends or family are involved;
- To track all letters and calls that are received and ensure timely and respectful response or status report to each and every contact;
- To assist the department in its understanding and improving cultural competence;
- To develop, implement and maintain a comprehensive staff communications program;
- To do related work as required.