Financial Aid Advisor Houston Baptist UniversityFinancial Aid AdvisorHouston, TXProvide individualized counseling regarding financial aid eligibility, FAFSA completion, verification, scholarships, grants, loans, work-study, satisfactory academic progress (SAP), and financial literacy. This position serves as a primary point of contact for students and families, assisting them throughout the financial aid lifecyclefrom FAFSA completion and eligibility determination through awarding, counseling, disbursement, and ongoing financial wellness support.
Senior Academic Advisor University of Houston - Clear LakeSenior Academic AdvisorHouston, TXFont Size50%75%100%125%150%175%200%300%400%Text Edge StyleNoneRaisedDepressedUniformDrop shadowFont FamilyProportional Sans-SerifMonospace Sans-SerifProportional SerifMonospace SerifCasualScriptSmall Caps. This position coordinates complex student cases, mentors new advisors, and ensures accuracy in degree audits, prerequisite reviews, and graduation processing.
Accounting Leadership (Manager, Sr. Advisor, Director) - EVERGREEN Engie SAAccounting Leadership (Manager, Sr. Advisor, Director) - EVERGREENHOUSTON, TXWhat you'll do: Accounting leaders at ENGIE are responsible for overseeing financial reporting, controls, compliance, and operational accounting activities while developing high-performing teams and supporting business objectives. We are looking to network with talented accounting leaders who can drive financial excellence, lead teams, support strategic growth initiatives, and champion process improvement across complex business environments.
Energy & Power Property Advisor – Digital Infrastructure Marsh McLennanEnergy & Power Property Advisor – Digital InfrastructureHouston, TexasIn this Client Advisor role, you will develop an understanding of the clients' business strategic priorities, risk strategies and risk management needs to help provide knowledge and advice to complex clients. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
Associate Financial Advisor Wealth Enhancement Group AcquisitionAssociate Financial AdvisorThe Woodlands, TX$70,000–$90,000 / yearAs an AFA, you will work as part of an advisory team, and on behalf of senior advisors, to help clients achieve their financial goals as well as help the team meet objectives for sales growth and client retention, providing white-glove service that exceeds our clients' expectations. Actual compensation within this range will depend on your qualifications, skills, and credentials, educational and professional experience and actual compensation will depend on your productivity and sales numbers and can be below or exceed the range.
Partner Tax Preparation Advisor Senior Manager PricewaterhouseCoopers LLPPartner Tax Preparation Advisor Senior ManagerHouston, TX$91,000–$321,500 / yearAs a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Sr Tax Advisor Wealth Enhancement Group AcquisitionSr Tax AdvisorHouston, TX$90,000–$100,000 / yearIdentify additional opportunities to increase value delivered to clients and support revenue growth for Wealth Enhancement Tax & Consulting Services (WETCS) and Financial Advisor teams. Proficiency in Microsoft Excel, Microsoft Word, ProSystems Access Tax, ProSystems Access Scan, and related ProSystems products preferred.
Licensed Beauty Advisor - Part Time (Cypress, TX, US, 77429) SephoraLicensed Beauty Advisor - Part Time (Cypress, TX, US, 77429)Cypress, TX$2,175–$2,488 / hourKey ResponsibilitiesDrive results Help achieve store goals by providing and rebooking beauty services, servicing clients, and selling products. Qualifications/ExperienceAn active license to provide waxing, makeup, and false application services in the state where the services are being performed.
Wealth Business Advisor Truist Financial CorpWealth Business AdvisorHouston, TXUtilize objective and sound personal financial planning and financial advisory concepts to provide an integrated delivery of a broad range of wealth products and services including financial planning, investment management, personal trust and estate planning, insurance and risk management services, strategic credit, and general banking services to affluent clients. Completion or enrollment in professional level certification programs such as Chartered Financial Analyst (CFA), Certified Financial Planner (CFP), Accredited Asset Management Specialist, Certified Trust and Financial Advisor, Chartered Life Underwriter or Certified Public Accountant (CPA).
H&M Sales Advisor- Katy Mills H & M Hennes & Mauritz ABH&M Sales Advisor- Katy MillsKaty, TXWe believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community. You''ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Premier Advisor - Houston or Katy, TX Truist BankPremier Advisor - Houston or Katy, TXHouston, TexasUtilize objective and sound personal financial planning and financial advisory concepts to develop and deepen relationships and provide an integrated delivery of a broad range of retail solutions including banking, mortgage, planning, investments, and insurance services. (In a de novo circumstance [limited established portfolio of clients upon job entry], serves to establish new managed portfolio of financially complex client relationships within the defined mass affluent market segment within the Truist footprint).
Wealth Advisor III - Houston / Austin Truist BankWealth Advisor III - Houston / AustinHouston, TexasAdvanced and proven working knowledge of deposit, credit and investment products* Successful background working in a goal based, results-driven, sales environment that uses tools such as leaderboards, pipeline reporting and other sale management tools to be successful* Ability to thrive and be an active participate on a team* Demonstrated proficiency in basic computer applications, such as Microsoft Office software products* Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check Preferred Qualifications:* CFP preferred or CTFA, CFA, CPA, JD or MBA* Completion or enrollment in certification programs such as CFA, CFP, CPWA and CPA* 5 or more years of sales and client management experience in the Wealth Management and demonstrated ability to manage a portfolio of high net worth clients* Graduate of a leadership or management development program (Such as LDP, Banking School) General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Ensures that appropriate continuing education requirements are met where needed* 8 or more years of sales and client management experience in Wealth Management and a demonstrated ability to manage a portfolio of high net and ultra-high net worth clients with complex credit and banking needs* Successful track record using interpersonal, sales, presentation and relationship management skills previously demonstrated in the high net worth marketplace* Advanced and reputable credit knowledge with a proven track record working complex credit deals and/or in tandem with a senior credit advisor.*
Technical Field Advisor NAES CorporationTechnical Field AdvisorSpring, TX$178,900–$205,750 / yearPart timeNAES Technical Field Advisor (TFA) provides technical direction and advisory services supporting fleet equipment installation, start up and major overhaul services. This role is responsible for providing the technical field direction or professional opinions on heavy industrial equipment (i.e., gas turbines, steam, turbines, generators, compressors, pumps, motors, etc.).
NewTrust Advisor Hancock Whitney CorpTrust AdvisorHouston, TXJOB FUNCTION / SUMMARY: The Trust Advisor 4 manages and develops complex client relationships during the administration of Trust accounts including estates, trusts, guardianships, and agency relationships as well as fiduciary services, investment management services, and other types of accounts within Private Wealth Management. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Wealth Management Advisor - Houston, TX TIAAWealth Management Advisor - Houston, TXHouston, TXBusiness Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Practice Management Strategy, Prioritizes Effectively, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Due Diligence, Wealth Management. TIAA offers an industry-leading benefits package including a top-tier retirement plan, tuition reimbursement, hybrid-flex work arrangements, and robust professional development resources - because taking care of our people is just as important as taking care of our clients.
Employee Benefits Advisor (Producer) - Insurance Advisory Solutions BRP Group, Inc.Employee Benefits Advisor (Producer) - Insurance Advisory SolutionsHouston, TXLicense(s): Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment required; Maintains all licenses as required by the State Department of Insurance to provide service, consultation, and financial risk transfer solutions in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment preferred. The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad.
Beauty Advisor - Part Time (Houston, TX, US, 77019) SephoraBeauty Advisor - Part Time (Houston, TX, US, 77019)Houston, TX$1,980–$2,290 / hourQualifications/Experience Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment. Stay ahead of trends Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back.
Beauty Advisor - Part Time (Houston, TX, US, 77007) SephoraBeauty Advisor - Part Time (Houston, TX, US, 77007)Houston, TX$1,980–$2,290 / hourQualifications/Experience Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment. Stay ahead of trends Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back.
Beauty Advisor - Part Time (Katy, TX, US, 77494) SephoraBeauty Advisor - Part Time (Katy, TX, US, 77494)Katy, TX$1,980–$2,290 / hourQualifications/Experience Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment. Stay ahead of trends Keep up with the latest beauty products, techniques, and trends to deliver relevant advice that keeps clients coming back.
Domain Advisor - Global RISE Ecosystem Acceleration Team SAP SEDomain Advisor - Global RISE Ecosystem Acceleration TeamHouston, TXOriginally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. Collaborate with SAP ecosystem partners - including Value Added Resellers (VARs), Global System Integrators (GSIs), Independent Software Vendors (ISVs), and hyperscalers - to co-create joint go-to-market messaging, solution bundles, and customer success content.
Talent Acquisition Advisor (Pr26024) TMEIC Corporation AmericasTalent Acquisition Advisor (Pr26024)Houston, TXDevelop and manage an interactive process with managers to provide market insights and education and to maintain knowledge of business operations and drivers, workforce needs, alignment on position, business impact, and expectations. - Assess applicant and candidate knowledge, skills, experience, work values and preferences, capability, and cultural fit to recommend qualified candidates to hiring managers for assigned positions.
Commercial Risk Advisor (Producer) - Insurance Advisory Solutions BRP Group, Inc.Commercial Risk Advisor (Producer) - Insurance Advisory SolutionsHouston, TXThe Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. Maintains a concern for accuracy, timeliness and completion when interacting with current and prospective clients, the Firm, and Insurance Company Partners, to minimize potential for errors and omissions claims while demonstrating strong organizational skills with a high attention to detail.
Beauty Advisor - Part Time SephoraBeauty Advisor - Part TimeKaty, TXWhile at Sephora, you'll enjoyInclusion & Belonging pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honoredMeaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here$19.80 Previous experience and demonstrated ability to provide excellent service and develop strong client relationships in a retail, hospitality, or client-focused environment.
Production Operations and Measurement IT Advisor Occidental Petroleum CorpProduction Operations and Measurement IT AdvisorHouston, TXKey Responsibilities: Provide support to end users by troubleshooting and resolving technical issues related to Detechtion (or similar chemical treatment software), FlowCal, and associated integrations. Provide support to end users by troubleshooting and resolving technical issues related to IronSight (or similar water logistics management software).
Community Relations Advisor Occidental Petroleum CorpCommunity Relations AdvisorHouston, TXThis position serves as a key liaison between Oxy, community partners, and internal stakeholders to ensure successful execution of community partnerships, employee engagement initiatives, volunteer programs, charitable investments, and corporate sponsorships throughout the Houston region. The Community Relations & Employee Engagement Advisor is responsible for supporting and implementing Houston-area community investment, sponsorship, volunteerism, and employee engagement strategies that advance Oxy's business objectives, strengthen community relationships, and enhance employee pride and advocacy.
Production Operations And Measurement IT Advisor Occidental Petroleum Corp.(Oxy)Production Operations And Measurement IT AdvisorHouston, TXKey Responsibilities: Provide support to end users by troubleshooting and resolving technical issues related to Detechtion (or similar chemical treatment software), FlowCal, and associated integrations. Provide support to end users by troubleshooting and resolving technical issues related to IronSight (or similar water logistics management software).
Interior Design Advisor WayfairInterior Design AdvisorHouston, TXPerigold, the destination for luxury home, is opening its first physical retail stores, first-of-their-kind luxury retail destinations of 20-30K square feet, with the best products in all styles and from across our catalog including furniture, decor, housewares, and home improvement categories. Utilize sales analytics and design software tools and applications to drive store profitability and growth in a way that supports the success of the overall brand (moodboards, space plans, 2d/3d room views).
NewLearning Development & Training Advisor Exxon Mobil CorpLearning Development & Training AdvisorSpring, TXFor convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. The Senior Instructional Designer is accountable for designing, integrating, and continuously improving enterprise training systems that build technical workforce capability and operational readiness.
Issues-Based Digital Campaigns Advisor Exxon Mobil CorpIssues-Based Digital Campaigns AdvisorSpring, TXFor convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. Expertise across modern digital platforms (paid social, programmatic/display, search, video, email/marketing automation, web/SEO) and advocacy tools (e.g., grassroots mobilization, petitioning/patch-through calling platforms, legislator lookup).
PET Operations Advisor - Contract Manufacturing - West Coast Cardinal Health IncPET Operations Advisor - Contract Manufacturing - West CoastHouston, TX$68,500–$88,020 / yearSupports PET manufacturing sites as needed specifically for CMO (contract manufacturing organization) products (manufacturing products, quality control, radiation safety program, cGMP program, EH&S, etc.). Nuclear Manufacturing is responsible for the manufacturing of time sensitive radiopharmaceuticals in an integrity driven, highly regulated environment (i.e. FDA, NRC, DOT) to support patient treatment through disease diagnosis, staging, and monitoring.
Logistics Strategy Advisor - Advanced Exxon Mobil CorpLogistics Strategy Advisor - AdvancedSpring, TXFor convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. We are looking to hire candidates who will work closely with subject-matter-experts (SMEs), category managers, planners, and commercial teams to design and implement coverage strategies that balance risk, cost, and supply assurance.
Plastics Issues and Advocacy Advisor Exxon Mobil CorpPlastics Issues and Advocacy AdvisorSpring, TX$202,000–$232,000 / yearStakeholder Relationship Management: Build and maintain strategic relationships with key stakeholders, including government officials, NGOs, trade associations, and multilateral organizations, fostering collaboration on plastics-related issues such as recycling, circular product initiatives, and global environmental frameworks. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
Operations Emergency Response Advisor Exxon Mobil CorpOperations Emergency Response AdvisorSpring, TXBuild and promote cross-functional partnerships across ExxonMobil functions-including asset-based P&GA teams, State Government Relations, Communications, Media Relations, and the Socioeconomic Management organization-to ensure cohesive messaging and strategic alignment and a One Team approach in the event of emergencies. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
Trading Market Risk Advisor - Expert Exxon Mobil CorpTrading Market Risk Advisor - ExpertSpring, TXFor convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products.
R&D Electronics Engineer (Senior - Principal - Advisor) Sperry Drilling Halliburton CoR&D Electronics Engineer (Senior - Principal - Advisor) Sperry DrillingHouston, TXJob Details Requisition Number: 204094 Experience Level: Experienced Hire Job Family: Engineering/Science/Technology Product Service Line: Sperry Drilling Svcs Full Time / Part Time: Full Time Additional Locations for this position: Compensation Information Compensation is competitive and commensurate with experience. This role contributes to the design, analysis, validation, and commercialization of advanced electronics systems and subsystems that must operate reliably in harsh downhole environments, including high temperature, shock, vibration, and pressure conditions.
HVAC Sales - Comfort Advisor Trustal RecruitingHVAC Sales - Comfort AdvisorHouston, TexasMorgan Pro Services is a locally owned AC, heating, electrical, and remodeling company proudly serving Houston, Texas, and the surrounding metro area. What we are looking for Proven background in consultative sales, client services, or a related field — HVAC industry experience is a plus, but not required.
Service BDC Agent Mac Haik Houston FordService BDC AgentHouston, TXFull timeWe are committed to making car shopping easy for our customers with exceptional customer service and a great service team. Join one of Houston’s highest-performing Service BDC teams!
Auto Shop Service Manager Global Pacific SupportAuto Shop Service ManagerHouston, TXRemoteIn this crucial role, you will be responsible for overseeing the daily operations of the auto shop, ensuring that all services are completed efficiently, accurately, and with the highest level of customer satisfaction. CROWN AUTO REPAIR is seeking a dedicated and dynamic Auto Shop Service Manager to join our team.
Service Technician Mac Haik Ford HoustonService TechnicianHouston, TexasDiagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done.
Main Shop Service Technicians Fred Haas CompaniesMain Shop Service TechniciansSpring, TexasFred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career. You’ll also be responsible for diagnosing and repairing client and dealership vehicles while maintaining a positive relationship with clients who return with unsatisfactory work.
Facility Condition Advisor Jones Lang LaSalle IncFacility Condition AdvisorHouston, TXRemoteWorking with cutting-edge assessment software including VFA facility, FOScore, and Corrigo, you'll gather critical data on building conditions, estimate remaining useful life of systems, and provide cost projections for repairs, replacements, and renewals. Your technical expertise in architectural, civil, mechanical, electrical, and plumbing systems will create actionable intelligence that drives strategic capital planning and maximizes asset value for healthcare organizations, public sector clients, developers, and investors.
Porsche Service Technician indiGO Auto GroupPorsche Service TechnicianHouston, TXindiGO Auto Group is an industry thought leader representing 30 timelessly modern franchised dealerships in eight US markets, including Houston, TX, Rancho Mirage, CA, Palm Springs, CA, Riverside, CA, Marin, CA, Redwood City, CA, St. Louis, MO, San Francisco, CA, Sugar Land, TX, Fort Collins, CO, and most recently Little Rock, AR. Inform dispatcher, advisor, team leader or electronic technician terminal of the job completion and make any final notes regarding suggested additional work.
General Service Technician Chimney Rock Car CareGeneral Service TechnicianHouston, Texas$12–$18At Chimney Rock Car Care, you’ll be working directly under an ASE Master Tech shop foreman, giving you guidance and mentorship to continue growing your skills. About Chimney Rock Car Care We’re Chimney Rock Car Care, a family-owned auto repair shop proudly serving Houston since March 2013.
ASE Certified Service Technician / Mechanic - Fred Haas Toyota Country Fred Haas CompaniesASE Certified Service Technician / Mechanic - Fred Haas Toyota CountryHouston, TXFred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career. At our dealership, ASE Certified Mechanics are determined and persistent problem solvers who are expected to maintain a comprehensive understanding of the latest automotive technologies.
Senior Counsel - EPC Transformation Bechtel CorpSenior Counsel - EPC TransformationHouston, TXExtraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world''s infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Job Summary: Bechtel is seeking an experienced Senior Counsel to support EPC Transformation initiatives, including AI-enabled engineering, autonomous robotics, and data-driven project delivery.
Service Technician - Security Integration PREFERRED TECHNOLOGIES, INC.Service Technician - Security IntegrationHouston, TXExceptional analytical and conceptual thinking skills Capacity to work independently and Ability to work efficiently without compromising quality or Ability to perform physical tasks like walking, standing, driving, lifting up to 50lbs unassisted, and ascending / descending ladders and stairs of varying heights with little to no limitation. Scope of duties include, but are not limited to, troubleshooting and repair of electrified and non-electrified locks, card readers, ancillary access-controlled door devices, IP and analog cameras, head-end video recording devices, wired and wireless networks, and intercom systems.
Automotive Assistant Store Manager Midas KLEIN TEXAS (SPRING)Automotive Assistant Store ManagerSpring, TXThe Assistant Manager will gain hands-on experience in all aspects of business operations, team leadership, financial performance, customer relations, and shop management while working closely with the Store Manager. As a Midas Assistant Manager, you will assist in managing and directing automotive and general service technicians in the operation of the shop, including: Support recruiting, hiring, training, motivating, evaluating, scheduling, and coaching employees.
Sales Representative - Facility Services (Houston, TX, US, 77041) Cintas CorpSales Representative - Facility Services (Houston, TX, US, 77041)Houston, TXWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
Sales Representative - Facility Services CintasSales Representative - Facility ServicesHouston, TXWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best.
IT Services Specialist II Occidental Petroleum CorpIT Services Specialist IIHouston, TXLog and track all incidents and service requests using company-provided ITSM tools (e.g., ServiceNow); work users through a series of resolution actions, maintaining ownership of each case through completion or proper escalation. Create and maintain high-quality documentation and knowledge transfer materials, including solution guides, hardware installation records, project files, and cross-training resources for team members and business areas.