p>KEY AREAS OF RESPONSIBILITY: • Key Requirements Responsible for the review and entry of assigned customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies that all associated paperwork has been collected Acknowledge orders via email within 24 hours of receipt of PO# when applicable Notify customer of any known order delays and provide updates Acts as the point of contact for customer questions including product availability, pricing, product returns, shipment status Open/Log customer complaints in Salesforce and drive updates for timely resolution Provides the customer with all required shipping documents including Certificate of Analysis and all other system generated documentation Completes regular system integrity reviews to ensure accuracy for all customer account information Maintain customer contact list Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Sales, Logistics, Warehouse, etc., to ensure customer and company requirements are met Ability to effectively act as liaison between sales and production Attend meetings and complete safety trainings as required Actively contributes to the evaluation and continuous improvement of customer services, policies, and procedures Consistently demonstrate professional, positive, and approachable attitude, demeanor and discretion Consistently demonstrate Ornua values Perform other duties as assigned.
The Customer Service Specialist provides a service to our customers through transactional and operational excellence to ensure customer's expectations are met or exceeded.