The routine responsibilities of this position include, but are not limited to: **TECHNICAL RESPONSIBILITIES:** + Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras and dynamic message signs (DMS) for travel time, crash or work zone awareness messages for the traveling public + Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity + Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity + Dispatch Safety Service patrollers, who provide roadside services on freeways in the Norther Virginia area related to traffic crashes and roadway hazard events using two-way radio systems + Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or VDOT personnel **COMMUNICATION RESPONSIBILITIES:** + Perform communication tasks consistent with the program’s high level of customer service expectations and training + Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols + Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents + Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate **Qualifications** **MINIMUM REQUIREMENTS** : + High School Diploma or GED equivalent. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.