div>FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES: Working knowledge of federal state, and local public welfare laws and programs, good analytical and observation skills; good organizational skills, ability to be sensitive to the reactions of others; ability to enter case notes and other original source documents in PC or similar computer equipment; ability to provide timely supportive documentation; ability to establish and maintain effective working relationships with clients, children, co-workers and community agencies; ability to connect clients with immediate resources and support services when needed; ability to operate a personal computer; ability to communicate effectively both orally and in writing; ability to organize and maintain accurate records and files; ability to be tactful and resourceful; ability to exhibit emotional maturity; ability to exercise good judgment.
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Successful completion of coursework in human services, or a closely related field from a regionally accredited college or university, or one accredited by the New York State Board of Regents to grant degrees, may be substituted for the required experience with three (3) semester credit hours of related coursework as indicated above being equivalent to three (3) months of experience, for up to half of the required full-time experience or its part-time equivalent, if such experience is not counted as part of the educational requirement.