Sunnyvale, CA30+ days ago
p>Your Impact: Build and grow a pipeline of customer advocates in partnership with Sales and Customer Success Develop compelling case studies, testimonials, and success stories Manage and scale customer reference and speaker programs Support customer participation in webinars, events, analyst engagements, and media opportunities Drive and expand Illumio's presence on third-party review platforms (e.g., G2, Gartner Peer Insights, marketplaces) Package and promote customer stories for internal enablement and external marketing campaigns Drive the strategy and execution of customer communications, including newsletters, announcements, product updates, and executive messaging Partner with Product, Customer Success & Support to ensure clear, consistent messaging across the customer journey Develop targeted communications to drive product adoption & engagement Establish communication cadences and best practices to optimize customer engagement Measure and report on the effectiveness of advocacy and communications programs.
Your Toolkit:
5+ years of experience in customer marketing, advocacy, or customer communications (enterprise B2B experience preferred; cybersecurity a plus) Proven ability to build trusted relationships with customers and cross-functional stakeholders Exceptional storytelling and writing skills across multiple formats and channels Experience managing third-party review programs (e.g., G2, Gartner Peer Insights) Strong organizational skills with the ability to manage multiple programs simultaneously Data-driven mindset with experience measuring engagement and program impact Bachelor's degree in Marketing, Business, or related field.