Skills, Knowledge, Abilities: Ability to communicate effectively in writing, on the telephone, one-on-one, and large or small groups (committees, meetings, etc), Ability to demonstrate good leadership and supervision skills, Ability to interact with others in a positive, effective, courteous and professional manner, Ability to maintain the day-to-day operations of the department, which includes staffing, payroll, staff/ patient/visitor questions, daily deposit bank out, etc, Ability to operate Microsoft Office, general office equipment, hospital billing systems and database applications, Ability to write and/or update department policies and procedures, Detail oriented, analytical and extremely organized, Excellent Customer service skills, written and verbal communication skills and the ability to deal with difficult and stressful situations in a calm and professional manner, Knowledge of MISP, Medi-Cal, Charity and Victims of Crime application programs, Knowledge of the eligibility, benefit and authorization process, various pay sources available and principles of the managed care requirements, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices, and medical terminology, Proficient in the Downtime Registration Process. Job Description: Education: Required: High school diploma, GED or higher level degree Preferred: Bachelor''s degree Licensure/Certification: Preferred: CHAA or CHAM Experience: Required: One (1) year of insurance payors, patient billing, or admitting/registration experience Preferred: Supervisory experience.