NewRisk Insurance Manager Labor Staffers LLCRisk Insurance ManagerAltoona, PA$100,000–$125,000 / yearFull timep tabindex="0">The ideal candidate will possess strong leadership, analytical, negotiation, and communication skills, along with the ability to manage multiple priorities in a fast-paced environment. We are searching for an experienced and strategic Risk & Insurance Manager to oversee enterprise-wide risk management and insurance operations for a multi-company organization.
NewFood Service Manager AramarkFood Service ManagerAltoona, PAAdopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes.
Marketing and Communications Specialist Concurrent Technologies CorpMarketing and Communications SpecialistJohnstown, PAOur role will be to connect cutting-edge solutions from across industry and academia to the Navy's most pressing challenges, accelerating technology adoption and ensuring our nation's defense industrial base has the capacity and capability for decades to come. This role involves creating compelling content, managing projects of moderate complexity, and collaborating with internal and external stakeholders to ensure alignment with organizational goals.
General Manager Jersey Mike's Franchise Systems IncGeneral ManagerJohnstown, PA$60,000–$65,000 / yearOur goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Besides learning our business and pleasing people with our great authentic sub sandwiches, you"ll learn a whole new level of social decorum to take through life.
Assistant Manager Jersey Mike's Franchise Systems IncAssistant ManagerJohnstown, PA$22–$25 / hourJersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door.
Store Manager in Training Rural KingStore Manager in TrainingAltoona, PAFlexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates. The primary role of the Store Manager in Training is to develop knowledge and understanding of the day-to-day store operations, customer service, and merchandising under the supervision and direction of a Store Manager.
Assistant Store Manager in Training Rural KingAssistant Store Manager in TrainingIndiana, PAPartner with the Store Manager to ensure quality customer service and staff supervision and training• Direct store personnel to build revenue and meet sales goals• Coordinate the efforts of all store personnel to build revenue and meet sales goals• Ensure attractive, safe, and accurately priced merchandise displays and floor plans.• Ability to use a ladder and/or pallet jack• Ability to communicate effectively to all audiences• Good visual acuity• Close vision for computer work• Repetitive wrist movements on keyboard• Ability to walk up and down stairs multiple times per day• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver).
Assistant General Manager - Auntie Anne's @ S Somerset Travel Plaza - Applegreen US Applegreen USA Welcome Centers Central ServicesAssistant General Manager - Auntie Anne's @ S Somerset Travel Plaza - Applegreen USSomerset, PAli>Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors. .
Assistant General Manager (QSR) - Auntie Anne's @ South Midway Travel Plaza (Bedford) - Applegreen US Applegreen USA Welcome Centers Central ServicesAssistant General Manager (QSR) - Auntie Anne's @ South Midway Travel Plaza (Bedford) - Applegreen USBedford, PAEnsure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors. The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly.
Website Content & Analytics Sr Manager Freeman Decorating Services, Inc.Website Content & Analytics Sr ManagerPAli>Serve as the primary intake point for web publishing requests across all TFC brand teams, including new landing pages - managing prioritization and expectation-setting - and present performance updates, SEO roadmaps, and visibility findings to marketing leadership on a regular cadence. Lead SEO strategy across owned TFC brand properties in partnership with manager - keyword prioritization, on-page optimization, and technical SEO health - directing IT on implementation of schema markup, crawlability fixes, and Core Web Vitals improvements.
Blended Case Manager Community Guidance CenterBlended Case ManagerIndiana, PennsylvaniaTraining and Supervision:All Case Managers will be socially responsible to complete the WPIC Basic Case Management/ Resource Coordination and Children’s Case Management/Resource Coordination Training within the first two weeks of hire and will be responsible to complete the training every two years. Adhere to seven recognized Sanctuary commitments which includes social responsibility, social learning, non-violence, open communication, democracy, emotional intelligence, growth and change.
Social Worker Case Manager - Hybrid (near Johnstown, Pennsylvania) Acentra HealthSocial Worker Case Manager - Hybrid (near Johnstown, Pennsylvania)Johnstown, PA$67,300–$72,000 / yearli>Interact and collaborate with a multidisciplinary care team, including physicians, nurses, case managers, pharmacists, and social workers/educators to ensure beneficiary needs and preferences for health services/information are shared. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
Part Sales Manager - Part Time AutoZone IncPart Sales Manager - Part TimeIndiana, PAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeLatrobe, PAAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Financial Solutions Assistant Manager First Commonwealth Financial CorpFinancial Solutions Assistant ManagerPAli>Excellent communications skills, enthusiastic about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. As a First Commonwealth Assistant Manager reporting to a Branch Manager Business Banking or Financial Solutions Center Manager you will live out our Mission to improve the financial lives of our neighbors and their businesses.
Financial Solutions Sales & Service Manager First Commonwealth Financial CorpFinancial Solutions Sales & Service ManagerPAli>Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. In partnership with your Branch Manager Business Banking, you will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members.
Clinical Care Manager (RN - Westmoreland County University of Pittsburgh Medical CenterClinical Care Manager (RN - Westmoreland CountyLatrobe, PAli>Successfully engage member to develop an individualized plan of care in collaboration with their primary care provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions. Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC agreement, a multistate license issued by a participating NLC state.
NewCertified Dietary Manager Healthcare Services Group IncCertified Dietary ManagerALTOONA, PAJoin Healthcare Services Group (HCSG) as a Certified Dietary Manager, leading the dining department at a long-term care facility. If you''re looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
NewAssistant Manager Petco Animal Supplies, Inc.Assistant ManagerAltoona, PAWe are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. You are a trusted leader on the sales floor, stepping in as the lead in the General Manager's absence, and a role model who helps develop talent, drive results, and ensure operational excellence every day.
Branch Manager First National Bank Of PennsylvaniaBranch ManagerAltoona, Pennsylvaniap>Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships. The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, ensures effective operations of branch staff and facilities.
General Manager - Indiana, PA Petco Animal Supplies, Inc.General Manager - Indiana, PAIndiana, PAWe are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. As a General Manager, you bring this purpose to life by leading a high-performing Pet Care Center that puts pets first, inspires partners, delights customers, and delivers strong business results.
Social Worker Case Manager - Hybrid (near Johnstown, Pennsylvania) Acentra Health, LLCSocial Worker Case Manager - Hybrid (near Johnstown, Pennsylvania)Johnstown, Pennsylvania$67,300–$72,000 / yearFull timeInteract and collaborate with a multidisciplinary care team, including physicians, nurses, case managers, pharmacists, and social workers/educators to ensure beneficiary needs and preferences for health services/information are shared. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.
W/WW Operations Manager PBS Engineering and Environmental Inc.W/WW Operations ManagerPAThis role will supervise certified and non-certified operations staff serving as circuit riders for municipal, commercial, and private treatment systems, while collaborating with project managers, engineers, clients, and regulatory agencies to support safe, compliant, and efficient system operations. Your Responsibilities as a Water/Wastewater Operations Manager: The Water/Wastewater Operations Manager will provide day-to-day leadership, technical guidance, and compliance-focused oversight for Apex's water and wastewater operations and maintenance services.
Project Equipment Manager - Kiewit Equipment Services Kiewit CorpProject Equipment Manager - Kiewit Equipment ServicesPA$114,000–$135,000 / yearWe offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. Kiewit Equipment Services (KES) helps to ensure the profitability of Kiewit projects through the improved equipment utilization and mechanical reliability by delivering world-class equipment and service.
Case Manager (Head Start Family Advocate) Child Advocates of Blair CountyCase Manager (Head Start Family Advocate)Altoona, PAFull timeAs a full time, Case Manager at Child Advocates of Blair County, you'll have the exciting opportunity to work onsite providing vital support, resources and coordinating services to those who need it most. A passion for helping others, excellent communication skills, and an empathetic approach are essential for building trust and rapport with families.
Registered Nurse Case Manager Bristol Hospice, LLCRegistered Nurse Case ManagerAltoona, PAAre you a Registered Nurse who thrives on providing compassionate, whole-person care-and wants to be more than just a caregiver, but a true advocate, companion, and comfort to patients and their families?. Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities.
Assistant Manager - Logan Valley Mall, Hollister A&F StoresAssistant Manager - Logan Valley Mall, HollisterAltoona, PennsylvaniaThe company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Release Manager NeuraFlash, Part of AccentureRelease ManagerUnitedThis role coordinates Product, Engineering, QA, DevOps, Architecture, Cyber Security, Privacy, AMS/Operations, Service Desk, and Change Management (CAB) to ensure each release meets documented readiness gates, is compliant with required controls, and transitions smoothly into supported operations with structured hypercare and handoff. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.
Sr. Technical Program Manager ArcfieldSr. Technical Program ManagerHome, IndianaFull timeThere are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. Our solution areas include space mission engineering, atmospheric science, digital engineering, mission assurance, and advances in modeling and simulation that together with our enterprise-wide adoption of artificial intelligence and machine learning, lead to better systems and timely, reliable decision-making.
Mobile Professional Care Manager - Community Care Behavioral Health (Cambria/Somerset Counties University of Pittsburgh Medical CenterMobile Professional Care Manager - Community Care Behavioral Health (Cambria/Somerset CountiesPAClinical Social Worker (CSW OR Emergency Medical Technician (EMT OR Licensed Clinical Social Worker (LCSW OR Licensed Marriage & Family Therapist OR Licensed Professional Counselor (LPC OR Licensed Social Worker (LSW OR Paramedic OR Psychologist OR Registered Nurse (RN. Develops specific outreach plans for assigned members who do not maintain regular contact with their medical or behavioral health provider as recommended contributing to frequent crises, recidivism, and interfering with maximum benefit from available care.
General Manager MyEyeDr IncGeneral ManagerPAOur trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members.
Service Manager (HVAC/Plumbing) – Lead a High-Performance Team Davis Brothers HVACService Manager (HVAC/Plumbing) – Lead a High-Performance TeamIndiana, PennsylvaniaWe’re building an A-team — people who take pride in their craft, hold themselves accountable, and genuinely care about doing right by the customer. Lead People — the biggest part of the jobGet out of the office and coach techs in the field — ride-alongs, real feedback, real conversations.
Store Manager Trainee Dollar Tree IncStore Manager TraineeAltoona, PAYour natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation is required.
Branch Manager The PNC Financial Services Group IncBranch ManagerIndiana, PAp>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Moulding - Market Development Manager Specialty Building Products IncMoulding - Market Development ManagerPAThe Market Development Manager is responsible for new business development and the strategic marketing of our products to achieve established sales, gross margin, and profitability targets within the moulding and boards categories. Conduct training, job site visits, AIA presentations, technical support for installers, dealer yards and builders across assigned US Lumber footprint, in conjunction with full line outside sales and sales managers.
Parking Manager City of Altoona, PAParking ManagerAltoona, PAThis position requires strong organizational and communication skills, as the Parking Manager will work collaboratively with City officials, governmental agencies, community stakeholders, and members of the public to support efficient and effective parking services throughout the City of Altoona. The Parking Manager will act as the City's subject matter expert on parking policy, operations, and program implementation, with a focus on enhancing customer service, maximizing revenue performance, and ensuring compliance with local ordinances and Pennsylvania authority law.
Blended Case Manager Alternative Community Resource Programs IncBlended Case ManagerAltoona, PAFull timep>A bachelor's degree with major course work in sociology, social welfare, psychology, gerontology, anthropology, other social sciences, criminal justice, theology, nursing, counseling or education (OR) be a registered nurse (OR) a high school diploma and 12 semester credit hours in sociology, social welfare, psychology, gerontology, or other social science and 2 years of experience in direct contact with mental health consumers (OR) a high school diploma and 5 years of mental health direct care experience in public or private human services with employment as an intensive case management staff person prior to April 1, 1989. Home and community is defined broadly to include field contacts which may take place on the street, at the person's residence or place of work, psychiatric treatment facilities, rehabilitation programs, and/or other agencies where support or entitlements are available to the client.
Sr. Manager, Commercial Pricing Contract Operations - Remote, USA CalyxoSr. Manager, Commercial Pricing Contract Operations - Remote, USAUnitedRemote$145,000–$175,000 / yearp>This role will also serve as the business lead and PMO partner for the implementation of a Salesforce CPQ (or equivalent quoting) solution, helping design scalable quote-to-cash workflows and pricing governance processes (in partnership with cross-functional stakeholders). This position will support the commercial organization by ensuring pricing accuracy, contract compliance, rebate processing, and pricing analytics while serving as the operational owner of pricing data across Salesforce, NetSuite, Enable, and reporting platforms.
Branch Manager FNB CorpBranch ManagerAltoona, PAPrimary Responsibilities: Performs market and business development duties by generating high value customer relationships through leveraging sales leads and outbound calling to establish new customers and retain and expand existing relationships. The incumbent oversees daily branch activities, performs market and business development duties, processes loan requests, solicits new accounts, ensures effective operations of branch staff and facilities.
Restaurant General Manager Carrols Restaurant Group IncRestaurant General ManagerPAul>Drive profitability by owning the restaurant P&L, reviewing financial for areas of opportunity, managing costs, driving sales, and using strong business decision-making to achieve desired outcomes. Elevate the guest experience by motivating the team to exceed expectations, responding quickly to guest issues, identifying root causes through guest feedback systems, and engaging the community through local marketing initiatives.
Store B Manager Circle K Stores IncStore B ManagerIndiana, PA$15–$26 / hourAbility to pushpull with arms up to a force of 20 pounds i.e. utilizing a hand-truckAble to reach overhead for objectsAbility to bend and twist at waistAbility to communicate orallyAbility to operate a cash register andor computer keyboardAbility to stoop kneel squat bend push and pullAbility to work aloneBe exposed to occasional noiseAbility to stand andor walk for an entire shiftMay require climbing a ladder to store and retrieve materials or place and remove signsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Complete physical activity inventory of the position includesAbility to work a minimum of 50 hours per weekAbility to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler andor freezer and outdoorsAbility to occasionally lift andor carry up to 30 pounds from ground to overhead i.e. assisting in stockingmaintaining inventory levelsAbility to occasionally lift andor carry up to 50 pounds from ground to waist i.e. to replenish fountain syrups.
Assistant Salon Manager Regis CorporationAssistant Salon ManagerJohnstown, PASupport the SL with required salon leadership administrative tasks, such as closing out a ticket on the POS system, timecards, inventory control, on-boarding new team members, and scheduling appointments. • Educate clients and team members about proper home hair care and recommend services and products to help the client maintain their hairstyle between salon visits.
Interim Regional Support Manager - GROWMARK FS, LLC - WFH PA Growmark IncInterim Regional Support Manager - GROWMARK FS, LLC - WFH PASomerset, PANormally requires a Bachelor's degree in a business related field or the equivalent thereof, and 10 years or more of business related work experience to demonstrate knowledge of leadership and the ability to supervise employees and generate profitable sales and gain market share. Provides interim leadership to GROWMARK FS, LLC Western Region employees, coordinating sales, operations, public relations, and control activities to ensure business continuity and sustained profitability.
Associate Territory Manager - RWS, Morgantown, West Virginia LifeNet Health IncAssociate Territory Manager - RWS, Morgantown, West VirginiaPA$49,878–$66,504 / yearThe Associate Territory Manager (ATM) is an entry level medical sales position that provides the opportunity to learn LifeNet Health's business and is responsible for the distribution and promotion of donated human tissue for surgical use throughout a designated territory. Serves as the primary contact to the end user and technical users (primary surgeons, DPMs, and clinical program directors) for new accounts and backup on existing accounts.
Licensed Psychologist Manager, Corrections - SCI Somerset Commonwealth of PennsylvaniaLicensed Psychologist Manager, Corrections - SCI SomersetPA$88,235–$134,162 / yearI have professional experience related to the work behavior above implementing and/or developing a comprehensive, ethical psychological services program that insures the maintenance of high-quality service to patients/clients/inmates/family or staff and developing experimental designs or conducting research in fields of personality development and adjustment, diagnosis, risk assessment, treatment and prevention of mental disorders and evaluating and planning treatment programs for patients/clients/inmates; instructing /training employees in psychological techniques and approaches used in individual therapy, group therapy, behavior modification, testing, etc. and teaching in-service training and out-service programs for psychologists and other professional staff and coordinating the psychological services program with other disciplines and integrating new policies and procedures in existing programs. I have professional experience performing the work behavior above which includes monitoring and evaluating program effectiveness and deficiencies to ensure quality services to patients/clients/inmates or staff by interpreting program policies, guidelines, objectives, etc. to patients/clients/inmates or staff in staff conferences, meetings or individually and reviewing written comprehensive reports, summaries, and records on patients/clients/inmates progress or quality assurance reviews submitted by staff against criteria established in treatment planning and by serving on agency-wide or inter-agency committees such as Research, Human Rights, Medical Records, Management Advisory, etc., to discuss and evaluate patient/client/inmate treatment programs.
Dual Sales Manager WingateDual Sales ManagerAltoona, PennsylvaniaThe ideal candidate thrives in a fast-paced environment, leads by example, and is committed to cultivating meaningful relationships—both within the local business community and across the hotel teams—to drive long-term success and an exceptional guest experience. The Dual Sales Manager is responsible for leading and executing strategic sales initiatives across two or more hotel properties, driving revenue performance in alignment with each hotel’s overall marketing and business plan.
Quality Manager 1 - 1Kiewit Quality Kiewit CorpQuality Manager 1 - 1Kiewit QualityPAWe offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. From top-tier health care programs to employee assistance programs and retirement planning, we aim to provide you with the tools you need to be successful in the areas of life that matter most to you.
Correctional Program Officer (Unit Manager) U.S. Department of JusticeCorrectional Program Officer (Unit Manager)PA$92,543–$120,309 / yearSpecialized experience is directly related experience that included substantial involvement with a correctional program and provided a thorough knowledge of correctional techniques, or experience in meeting and dealing with people that demonstrated the ability to work effectively with inmates and associates in a correctional environment. Experience in developing, implementing and evaluating the operations within a housing unit, such as security procedures, safety and sanitation procedures, recreational programming, and assignment of living quarters, security and custody level.
Sr. Safety Manager - Heavy Civil Construction Kiewit CorpSr. Safety Manager - Heavy Civil ConstructionPA$140,000–$181,000 / yearp>We offer our fulltime staff employees a comprehensive benefits package that's among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off. Kiewit's Eastern District specializes in challenging heavy civil construction projects throughout the Northeast, including the metropolitan areas of New York, Chicago, Boston, and Washington DC.
Marketing / Customer Service Manager Riggs IndustriesMarketing / Customer Service ManagerSomerset, PAFull timep>J&J Truck Bodies & Trailers is seeking a Marketing / Customer Service Manager who will lead brand promotion efforts while ensuring exceptional customer experience. This role is responsible for developing and executing marketing strategies, managing customer interactions, and supporting sales initiatives to drive business growth and customer satisfaction.