NewGeneral Manager JobotGeneral ManagerJohnson City, TN$180,000–$200,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Call Center Operations Manager - Healthcare - Fairview, TN ACTCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
Case Manager I Volunteers of America Mid-StatesCase Manager IJohnson City, TNFull timeThe goal of the SSVF Case Manager is to assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long-term housing stability and self-sufficiency. Provide/refer for supportive services to participants, including personal financial planning services, transportation services, income support services, fiduciary and representative payee services, legal services, child care, and housing counseling.
Housing Case Manager 1 Volunteers of America Mid-StatesHousing Case Manager 1Johnson City, TN$34,000–$35,000 / yearFull timePOSITION TITLE: Housing Case Manager I LOCATION: Johnson City, TN STATUS : Full Time, Salary, Exempt PROGRAM: VOA Honor REPORTS TO : Program Director INTRODUCTION: Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. The position is responsible for navigating the multiple vulnerabilities of Veterans experiencing homelessness, in the pursuit of housing stability by building relationships with landlords, communicating to and advocating for participants, and assisting participants in obtaining legal aid to remove barriers to gaining and sustaining housing.
NewMulti-Site Maintenance Supervisor Asset LivingMulti-Site Maintenance SupervisorJohnson City, TN$20–$25 / hourThe employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, ascend and descend stairs, ladders, ramps, step stools, etc., traverse flat and uneven terrain, work in an overhead position and/or reach, use wrists, hands and fingers in repeating motions, operate machinery and power tools, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals and be able to work overtime, weekends and night hours (on-call property emergencies). The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs.
NewMaintenance Supervisor Asset LivingMaintenance SupervisorWeaverville, NC$25–$27 / hourThe employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, ascend and descend stairs, ladders, ramps, step stools, etc., traverse flat and uneven terrain, work in an overhead position and/or reach, use wrists, hands and fingers in repeating motions, operate machinery and power tools, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals and be able to work overtime, weekends and night hours (on-call property emergencies). The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs.
NewMulti-Site Maintenance Technician Asset LivingMulti-Site Maintenance TechnicianKingsport, TN$16–$20 / hourin all directions, lifting and placing objects of 100+ lbs., communicate with others to exchange information, repeat motions that may include wrists, hands and/or fingers, operate machinery and power tools, operate motor vehicles and/or golf carts, assess the accuracy, neatness, and thoroughness of the work assigned, identify and inspect objects and areas, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals, and able to work overtime, weekends, night hours (on-call property emergencies). The employee is frequently required to ascend and descend ladders, stairs, ramps, step stools, etc., move self in different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, work in an overhead position and/or reaching, adjust or move objects of 100+ lbs.
Community Manager Brookside PropertiesCommunity ManagerJohnson City, TNWe're seeking a motivated Multi-Site Community Manager to oversee operations at Rosemont and Miller Crest in Johnson City, TN. This is an opportunity to join a stable, growing company that values strong leadership, resident satisfaction, and operational excellence.
Case Manager II Rehabilitation Hospital of Kingsport, a joint venture of Ballad Health and Encompass HealthCase Manager IIKingsport, TNJoin Encompass Health, where being a Case Manager goes beyond just a job; it positions you as a vital link between exceptional care and the transformative impact on each patient's journey. Our achievements include being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For® Award, among other accolades, which is nothing short of amazing.
Assistant General Manager PughAssistant General ManagerMorristown, Tennessee$15–$18 / hourAtlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. ASSISTANT GENERAL MANAGER Position Summary The Assistant General Manager supports the General Manager in leading the overall operations, sales performance, and member experience of the club.
NewGeneral Manager Pizza Hut IncGeneral ManagerBurnsville, NCReferences to â€we†and â€our†include Pizza Hutâ€s corporately owned restaurants and independently owned and operated franchises. Expert Knowledge and Utilization of Pizza Hut Provided Tools (Hutlink, Learning Zone, Pizzapedia).
Registered Nurse, Clinical Manager, Wound Care Center Covenant HealthRegistered Nurse, Clinical Manager, Wound Care CenterMorristown, TNPosition Summary: The Clinical Manager is accountable for the delivery of high-quality nursing care and for the administrative management of a regionally located network of CMG clinics (all specialties) and the associated clinical staff for all locations assigned, this would include no less than 8 clinics. Works closely with the VP of Operations and VP of Clinical Services to develop, review, and revise policies and procedures for the department to assure compliance with Safety, CLIA, OSHA, Infection Control and other regulatory/accrediting agencies, and any applicable state laws.
CLINICAL MANAGER RN Covenant HealthCLINICAL MANAGER RNMorristown, TennesseeFull timeThe Clinical Manager is accountable for the delivery of high-quality nursing care and for the administrative management of a regionally located network of CMG clinics (all specialties) and the associated clinical staff for all locations assigned, this would include no less than 8 clinics. Works closely with the VP of Operations and VP of Clinical Services to develop, review, and revise policies and procedures for the department to assure compliance with Safety, CLIA, OSHA, Infection Control and other regulatory/accrediting agencies, and any applicable state laws.
Pharmacy Manager Local Specialty Walgreen CoPharmacy Manager Local SpecialtyKingsport, TN$130,275–$191,209 / yearWorks collaboratively, along with the Registered Manager, Local Specialty Pharmacy, with internal specialty sales account managers as well as strategic account managers of health systems to deepen relationships to drive growth of the business. Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to customers inclusive of patients, prescribers, pharmaceutical manufacturers, payers, and health systems.
Assistant Manager - The Mall at Johnson City, Hollister Abercrombie & FitchAssistant Manager - The Mall at Johnson City, HollisterJohnson City, TennesseeThe company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Merchandising Assistant Manager Dollar Tree IncMerchandising Assistant ManagerMorristown, TNYour Role at Dollar Tree: As a Merchandise Assistant Manager at Dollar Tree, you'll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
Branch Manager Home Trust Banking PartnershipBranch ManagerJohnson City, TNHomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, Tennessee, and Georgia. The Branch Manager will help lead the branch in new business development and help to mentor and provide the highest quality of leadership support to their team.
Restaurant Service Manager PerkinsRestaurant Service ManagerKingsport, TennesseeWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. EXPERIENCE REQUIRED: 1 – 2 years’ managerial experience preferred, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job.
Restaurant and Bakery Kitchen Manager PerkinsRestaurant and Bakery Kitchen ManagerKingsport, TennesseeWith its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace. EXPERIENCE REQUIRED: 1 -2 years managerial experience, preferably in the food service industry Disclaimer This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job.
Assistant Dental Office Manager Aspen Dental Management IncAssistant Dental Office ManagerGreeneville, TN$18–$20 / hourAs an Assistant Dental Office Manager, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. Consult with patients on treatment options provided by clinical team, verifying insurance payment and collection ensuring high quality of care.
General Manager PughGeneral ManagerMorristown, Tennessee$42,000–$52,000 / yearAtlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees. This role drives membership growth, develops high-performing teams, ensures operational excellence, and delivers an exceptional member experience.
Property Manager Brent LongProperty ManagerJohnson City, TN$20,000–$60,000 / yearWe are seeking a dedicated and experienced Property/Apartment Manager to oversee the daily operations of our residential apartments and other housing in Johnson City and Greeneville, TN. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for providing exceptional customer service to our residents.
Part Sales Manager - Full Time AutoZone IncPart Sales Manager - Full TimeMorristown, TNAs permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.
Care Manager RN PRN Community Health Systems IncCare Manager RN PRNNewport, TNCollaborates with interdisciplinary teams (IDT) to ensure effective communication and coordination of patient care, including identifying avoidable days and resolving care transition issues. RN - Registered Nurse - State Licensure and/or Compact State Licensure state licensure in state of employment or Compact state licensure required.
Registered Nurse Manager, Medic Surgical Unit Covenant HealthRegistered Nurse Manager, Medic Surgical UnitMorristown, TNThe facility includes more than 20 emergency suites, advanced laboratories, radiology, and therapy services, and a Breast Imaging Center of Excellence for mammograms, biopsies, and nurse navigation. To meet the needs of our growing community, we continue to develop services, attract new physicians, and embrace innovation, all to promote an improved quality of life.
NURSE MANAGER Covenant HealthNURSE MANAGERMorristown, TennesseeFull timeThe facility includes more than 20 emergency suites, advanced laboratories, radiology, and therapy services, and a Breast Imaging Center of Excellence for mammograms, biopsies, and nurse navigation. To meet the needs of our growing community, we continue to develop services, attract new physicians, and embrace innovation, all to promote an improved quality of life.
Shop Manager – Greenville, TN Dutch BrosShop Manager – Greenville, TNGreeneville, TennesseeBeing the Shop Manager it is your duty to drive your shop’s success, hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator. Ensure that the shop has the right people doing the right things in the right way to deliver a fun-loving mind-blowing experience for every customer:
Resident Manager Morgan StanleyResident ManagerKingsport, TNOur values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Effectively applies product/business knowledge to recruiting efforts; able to "translate" competitor offerings into Morgan Stanley Wealth Management products, and understand and explain how a recruit will be able to continue to help meet their clients' needs.
NewSite Manager Spotless BrandsSite ManagerMorristown, TennesseeThe core responsibilities of the Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type: Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential. We use E- Verify to check employment eligibility: https:// www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https:// www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf .
NewStore Manager in Training CVS HealthStore Manager in TrainingBurnsville, NC$18.50–$23.88 / yearHigh School diploma or GED Bachelor's Degree Retail management experience, or experience as a CVS SupervisorA high school diploma or GED is required- A four year college degree is preferred, or relevant work experience may be considered in lieu of a college degree. Our team of people, that support your growth toward your leadership career include: your District Leader, Human Resources Business Partner, Training Store Manager, and your Store Manager coach.
Part Time - Assistant Store Manager Variety Stores LLCPart Time - Assistant Store ManagerMorristown, TNPart timeAbility to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation. As a Big Lots Assistant Manager you will be responsible for providing excellent customer service to our customers and supporting the Store Manager with the overall operation of the store to achieve company deliverables.
Equipment Finance Regional Sales Manager Home Trust Banking PartnershipEquipment Finance Regional Sales ManagerJohnson City, TNTargets calling efforts towards both private and publicly owned companies with historically high annual capital expenditures (with annual revenues between $3 million and $100 million) and focuses on direct commercial end-users and financially stable vendors of good quality commercial equipment. HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee.
Membership Manager Crunch FitnessMembership ManagerMorristown, TennesseeSkills/Qualifications: · Ability to lead a team to success by being a motivated, driven, self-starter · 4 year college degree preferred· 4 years management experience required· Fitness management experience a plus· Current Cardiopulmonary Resuscitation Certification(CPR)· Excellent written and verbal communication· Strong leadership, organizational and customer service skills· Excellent computer skills. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Product Manager ThermonProduct ManagerMorristown, TNFull timeJob Title: Product Manager, Thermon Heating Systems (THS) Location: 5727 Superior Dr., Morristown, TN 37814Reports to: Senior Manager, Product ManagementOverviewResponsible for managing THS Thermon Heating Systems product lines throughout the product life cycle from market analysis to product planning to new product commercialization in support of organizational strategy and objectives. Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraises new product ideas and/or product or packaging changes.
Assistant Store Manager Community Choice Financial Family of BrandsAssistant Store ManagerKingsport, TennesseeFull timeOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our c ustomers, Team Members, and c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Dining Services Manager in Training Healthcare Services Group IncDining Services Manager in TrainingWeaverville, NCMust obtain Food Protection Manager (FPM), Food Service Manager (FSM), Long-Term Care Food Service (LTC-FSM), and CDM,CFPP (where required by state regulations) certifications during the development program. If you're looking for an opportunity to grow your career in dining services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Senior Catering Manager Beachtree Staffing & Technology GroupSenior Catering ManagerJohnson City, TennesseePrevious experience facilitating communication between sales, culinary, and front-of-house teams to ensure timely and accurate fulfillment of all orders, including last-minute needs, efficiently and collaboratively. Oversight of resources, recipes, systems, and use of catering programs to direct daily catering events, including food production, inventory, product deliveries, invoices, and procurement operations.
NewEnvironmental Services - Manager in Training Healthcare Services Group, Inc.Environmental Services - Manager in TrainingJOHNSON CITY, TennesseeOverview: Join Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. Benefits Link: Click here for more benefits information . or copy this link : https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf.
NewEnvironmental Services Manager in Training Healthcare Services Group IncEnvironmental Services Manager in TrainingJOHNSON CITY, TNJoin Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. If you''re looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Restaurant General Manager Carrols Restaurant Group IncRestaurant General ManagerWeaverville, NCDrive profitability by owning the restaurant P&L, reviewing financials for areas of opportunity, managing costs, driving sales, and using strong business decision-making to achieve desired outcomes. Elevate the guest experience by motivating the team to exceed expectations, responding quickly to guest issues, identifying root causes through guest feedback systems, and engaging the community through local marketing initiatives.
Production Shift Manager PETOSKEY PLASTICSProduction Shift ManagerMorristown, TNPetoskey Plastics aspires to stand out as an industry leader in sustainability, using advanced recycling technology to manufacture high-quality films, bags, and resins from post-consumer materials. We are seeking a Production Shift Manager who excels at leading people—someone who can motivate, coach, and develop teams to consistently perform at their best.
Project Manager GrayProject ManagerJohnson City, TennesseeThey perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
Food Production Manager The Fresh Market, Inc.Food Production ManagerJohnson City, TNBecause you will be working with your team members and product continuously throughout the early morning, this is a fast-paced position that requires efficiency and effectiveness, and a passion for excellence to drive results. Provide team members through The Fresh Market Academy, including “on-the-job” and online training, to provide excellent guest service safely and securely while maintaining efficiency and minimizing product loss .
Segment Market Manager Eastman Chemical CoSegment Market ManagerKingsport, TNThe company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. The Segment Market Manager for CPC leads a segment team of Marketing direct reports as well as a team of cross-functional members in Technology, Product and Pricing, and Marketing Communications.
Store Manager Trainee - Bench Dollar Tree IncStore Manager Trainee - BenchJohnson City, TNYour natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation is required.
Store Manager Trainee Dollar Tree IncStore Manager TraineeTNYour natural leadership skills and ability to inspire teams to deliver exceptional customer service make you the right person for our Store Manager in Training position. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation is required.
General Manager Crunch FitnessGeneral ManagerMorristown, Tennessee$60,000–$70,000 / yearSkills/Qualifications: · Ability to lead a team to success by being a motivated, driven, self-starter · 4 year college degree preferred· 4 years management experience required· Fitness management experience a plus· Current Cardiopulmonary Resuscitation Certification (CPR)· Excellent written and verbal communication· Strong leadership, organizational and customer service skills· Excellent computer skills Crunch offers a great working environment, growth opportunities and a competitive benefits package including; Health Insurance, Paid Time Off, Gym memberships or discounts and employee discounts on merchandise. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
General Manager Excel FitnessGeneral ManagerKingsport, TennesseeEnsure club Team Players remain proficient in Planet Fitness mobile app use, content, and updates, as well as on tablet and Point of Sale (POS) operations. Ensure Team Players stay up to date on all required certifications, scheduled trainings, marketing plans and promotions, and operational updates.
Project Manager Loenbro IncProject ManagerJohnson City, TNLoenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. You will work closely with the Project Executive, Field Leadership, and customers, gaining valuable experience and contributing to the project's overall success.
NewSenior Manager, Site Reliability & Operational Resilience ZelisSenior Manager, Site Reliability & Operational ResilienceMorristown, TennesseeReporting to the Director, Global Operations, this leader will set the strategy and operating model for Enterprise Observability, Major Incident Command, Disaster Recovery Orchestration, and reliability engineering, while partnering with the IT Service Management Process team to strengthen problem management and drive disciplined execution of major-incident corrective actions. Create decision-quality metrics and executive reporting that connect customer impact, service availability, detection and restoration speed, recurring incidents, alert quality, action-item aging, recovery readiness, resilience risk, automation, and team health to business outcomes.