Service Coordinator PocketNurse Enterprises IncService CoordinatorFarmington Hills, MIThis role requires the individual to be able to understand, remember, and communicate moderately complex information and understand problems and collaborate on alternative solutions; organize and prioritize thoughts, ideas and own work schedule; apply common sense, analyze and make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, catalogs, publications, etc. and communicate information; and compute, analyze and interpret numerical data for reporting purposes. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care.
Clinical Care Coordinator Ambulatory Care Services C & W Mott Hospital Adult Bone Marrow Transplant Clinic University of MichiganClinical Care Coordinator Ambulatory Care Services C & W Mott Hospital Adult Bone Marrow Transplant ClinicAnn Arbor, MI$43.10–$67.03 / hourThe University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Michigan medicine is comprised of over 26,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems.
Customer Experience Coordinator Amerisure Mutual Insurance CompanyCustomer Experience CoordinatorFarmington Hills, MIDevelops and advances relationships with agency customers to provide differentiated agency and policyholder service coordination for a portfolio of designated agencies and policyholders. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee.
NewAutomotive Mobile Service Coordinator - Lansing Michigan United States LaFontaine Automotive GroupAutomotive Mobile Service Coordinator - Lansing Michigan United StatesLansing, MIAre you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan.
Service Coordinator Lift Solutions HoldingsService CoordinatorTroy, MICreates & Prepares repair folders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering repair folders into service database InspectAll system. Demonstrated ability to communicate clearly and concisely in written and verbal formats, demonstrated capability to develop strong interpersonal working relationships and work in a team environment.
Grievance &Appeals Coordinator-Writing Iconma LLCGrievance &Appeals Coordinator-WritingMIThe outcome and resolution of all appeals, grievances, complaints, and inquiries is communicated via written correspondence to the customer using clear and simple language and include elements that satisfy corporate, regulatory, and accreditation timeframes, accuracy and response guidelines. The coordinator is expected to analyze the customer's concerns, conduct necessary research by leveraging various internal and external resources and contacts in order to make appropriate and accurate case decisions.
Coordinator, Marketing Simon Property Group IncCoordinator, MarketingNovi, MIThis role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties. Support administrative elements and approvals of sponsorship/event deals, including contracting, deal entry, proof of performance, payment collection, contract renewal, revenue forecasting, and reporting.
Transfer Coordinator- A1 Mastronardi Produce LtdTransfer Coordinator- A1Livonia, MIEscalating any product availability issues to Receiving Manager that may cause scheduled transfer departure to miss. We seek individuals that deliver PRIDE: Passion | Respect | Innovation | Drive | Excellence to our customers and one another.
Infection Control Coordinator Memorial HealthcareInfection Control CoordinatorOwosso, MIDemonstrates the knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the unit's and division's policies and procedures. Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
Inventory & Warehouse Coordinator iMPact Business Group, Inc.Inventory & Warehouse CoordinatorNovi, MIInspect products and keep record of damaged, defective, shortages of, movement of and expired products using computer systems. Confer with distribution, sales, shipping, warehouse, or common carrier personnel to expedite or trace deliveries.
Project Coordinator Paul Davis RestorationProject CoordinatorByron Center, MichiganWhether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. This position involves monitoring project plans, schedules, work hours, budgets, collections, and ensuring that project deadlines are met.
Insurance Coordinator Dental Care AllianceInsurance CoordinatorFlint, Michigan$18–$24 / hourFull timeThe Insurance Coordinator will be responsible for verifying insurance benefits, submitting and tracking claims, following up on outstanding insurance balances, resolving claim issues, and assisting patients with understanding their insurance coverage and financial responsibilities. This role is ideal for someone with strong knowledge of dental insurance, claims processing, and accounts receivable who is passionate about delivering exceptional patient service and supporting practice operations.
Entry Level Travel Coordinator United Wholesale Mortgage LLCEntry Level Travel CoordinatorPontiac, MIFree membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court. The Travel Coordinator will arrange travel for internal and external business clients by determining their travel requirements, while considering applicable schedules and costs.
District Office Coordinator Sun Communities IncDistrict Office CoordinatorNewport, MIAssists prospective residents by checking the status of inventory; reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the manager (Essential). Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
Security & Lot Coordinator $16hr to $19hr DOE (GRR) Airport ODORZX INC.Security & Lot Coordinator $16hr to $19hr DOE (GRR) AirportGrand Rapids, MIThe Security Guard and Lot Coordinator position plays a vital role in ensuring the safety and security of our lot and facilities. You will be responsible for monitoring activity on the premises, conducting regular patrols, and enforcing company policies and procedures.
FT Inventory Coordinator Ace Hardware CorpFT Inventory CoordinatorRoyal Oak, MIAce Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
Security/Lot Coordinator 23hr to 27hr DOE DTW ODORZX INC.Security/Lot Coordinator 23hr to 27hr DOE DTWDetroit, MIThe Security Guard/Lot Coordinator position plays a vital role in ensuring the safety and security of our lot and facilities. You will be responsible for monitoring activity on the premises, conducting regular patrols, and enforcing company policies and procedures.
Security/Lot Coordinator $20Hr To $24Hr DOE DTW ODORZX INC.Security/Lot Coordinator $20Hr To $24Hr DOE DTWDetroit, MIThe Security Guard/Lot Coordinator position plays a vital role in ensuring the safety and security of our lot and facilities. You will be responsible for monitoring activity on the premises, conducting regular patrols, and enforcing company policies and procedures.
Transaction Coordinator Bouma Group RealtorsTransaction CoordinatorAnn Arbor, MIAt The Bouma Group Realtors, located in downtown Ann Arbor, we are seeking a detail-oriented and organized Transaction Coordinator to support our dynamic real estate team. We firmly believe that our clients’ success is a direct result of our investment in our team members—providing comprehensive training, state-of-the-art tools, and unwavering support to ensure their professional advancement.
Front Office Coordinator Chesterfield, MI Athletico LtdFront Office Coordinator Chesterfield, MIChesterfield, MIPhysical Demands: Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. Position Summary: The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance.
NewLogistics Operations Coordinator DHL GroupLogistics Operations CoordinatorLivonia, MICore Responsibilities: Assist in coordinating, tracking, and monitoring Road, Ocean, and Air shipments to ensure timely and efficient transportation execution. In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: A minimum of 1 year transportation/logistics experience is required.
Helpdesk Coordinator Lake Superior State UniversityHelpdesk CoordinatorMI$45,000–$50,000 / yearJob Summary/Basic Function: Under the direction of the Chief Information Officer, responsible for the overall supervision of the helpdesk including hardware, software, and network support for faculty, staff, and students. Develop technical skills and knowledge related to university-supported systems and technologies.
Zero Waste And Recycling Coordinator Schupan & SonsZero Waste And Recycling CoordinatorWixom, MIAs a national leader, we have supported our live event clients in diverting more than 2,700 tons of material from the landfill since 2008, mitigated over 3,400 metric tons of carbon emissions and reached over 30 million people through our engagement platforms. Schupan expects all coworkers to perform their job duties and consistently follow the code of conduct by exhibiting behaviors that reflect our core values: Integrity- We are honest in our interactions to foster trust, accountability, and responsibility.
Transportation Coordinator Daniels HealthTransportation CoordinatorTaylor, MIWhy You’ll Love Working Here: Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare.
Accounts Receivable Coordinator RedicoAccounts Receivable CoordinatorSouthfield, MichiganFull timeAs an Accounts Receivable Coordinator , you'll be responsible for supporting the financial operations of our commercial real estate portfolio by ensuring payments are accurately applied and accounts remain current. In this role, you'll play a critical part in ensuring accurate cash application, maintaining tenant accounts, and partnering with property management to deliver an exceptional client experience.
Remote Travel Logistics Coordinator Hallford TravelsRemote Travel Logistics CoordinatorJackson, MichiganRemoteIn this role, you will assist with coordinating travel details, organizing travel arrangements, and supporting clients throughout the travel planning process. This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
NewPatient Care Coordinator Ottobock SE & Co KGaAPatient Care CoordinatorDetroit, MIObtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. We are committed to improving the lives of our patients and today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic.
Referral Coordinator Bronson HealthcareReferral CoordinatorBronson, MIBronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson.
Customer Service Representative Flow Control GroupCustomer Service RepresentativeTroy, MITotal Filtration Services operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Customer Service Representative #18, 2233 S. Cedar St QUALITY DAIRY COMPANYCustomer Service Representative #18, 2233 S. Cedar StHolt, MIFull timeJob Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly service Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklist Perform duties and follow policy on cash handling/reporting Ensure sales are recorded and cash is secure and accounted for as per policy Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazards Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher Ensure proper rotation of products Remove out-dates, damaged, and spoiled products Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Customer Service Representative #28, 5010 Dunckel Rd QUALITY DAIRY COMPANYCustomer Service Representative #28, 5010 Dunckel RdLansing, MIFull timeJob Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly service Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklist Perform duties and follow policy on cash handling/reporting Ensure sales are recorded and cash is secure and accounted for as per policy Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazards Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher Ensure proper rotation of products Remove out-dates, damaged, and spoiled products Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Customer Service Representative #13, 4500 W. Saginaw QUALITY DAIRY COMPANYCustomer Service Representative #13, 4500 W. SaginawLansing, MIFull timeJob Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly service Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklist Perform duties and follow policy on cash handling/reporting Ensure sales are recorded and cash is secure and accounted for as per policy Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazards Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher Ensure proper rotation of products Remove out-dates, damaged, and spoiled products Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Customer Service Representative #11, 2121 W. Holmes Rd QUALITY DAIRY COMPANYCustomer Service Representative #11, 2121 W. Holmes RdLansing, MIFull timeJob Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly service Suggest additional and promotional items, optimize time of self to ensure Customer Service Plus One Handle customer's questions, complaints, and returns quickly and appropriately or refer to Management Promote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklist Perform duties and follow policy on cash handling/reporting Ensure sales are recorded and cash is secure and accounted for as per policy Ensure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazards Correct and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higher Ensure proper rotation of products Remove out-dates, damaged, and spoiled products Receive and check-in deliveries, lifting and organizing containers weighing up to 50 pounds Verify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Local Facility Management Coordinator Kuehne + Nagel International AGLocal Facility Management CoordinatorPlymouth, MIFor locations managed remotely, the Local Facility Management Coordinator works closely with the respective Station Manager to coordinate facility operations, ensure alignment on local needs and priorities, and provide ongoing support to maintain operational excellence across all assigned locations. This role oversees a wide range of administrative and facility-related functions, including managing office supplies and inventory, coordinating building maintenance and repairs, administering security badges and access controls, managing vendor relationships, and processing location-related invoices and payments.
Home Care Intake/Scheduling Coordinator University Home CareHome Care Intake/Scheduling CoordinatorLivonia, Michigan$18–$25 / hourIn this role, you will be responsible for managing the intake process for homecare services, ensuring accurate and timely documentation, and providing excellent service to clients and healthcare providers. University Home Care Inc is seeking a detail-oriented and compassionate Homecare Intake Specialist preferably with Kinnser experience to join our team in Livonia, MI.
Leader - Clinic Service Representative - Family Medicine - Chesterfield Henry Ford HospitalLeader - Clinic Service Representative - Family Medicine - ChesterfieldChesterfield, MIRequires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
Loan Operations Coordinator Dynagen LendingLoan Operations CoordinatorSouthfield, MichiganWe’re a vibrant, forward-thinking financial services firm that believes in making the home-buying process as smooth and enjoyable as possible. Team Player: Work closely with loan officers, underwriters, and other team members to ensure a seamless loan process from start to finish.
Commercial Insurance Customer Service Representative Kamer Agency - Farm BureauCommercial Insurance Customer Service RepresentativeHolland, MIFull timeYou will work with clients, producers, and carriers, managing the end-to-end processing of commercial policies while delivering exceptional service to our business partners. Certificate & Documentation Processing: Issue Certificates of Insurance (COIs), Evidence of Property, auto ID cards, and binders with high accuracy and speed.
Case & Client Experience Coordinator JAMS, Inc.Case & Client Experience CoordinatorDetroit, MichiganFull timePerforms administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.
Case & Client Experience Coordinator JAMS LLCCase & Client Experience CoordinatorDetroit, MIPerforms administrative tasks, prepares and distributes mail, maintains document retention, and ensures supplies are available for internal and external clients as necessary. Assists in the moderation of hybrid hearings, answers rollover calls and routes inquiries as appropriate, provides administrative support for Case Managers and Panelists.
CSR - Quality Assurance J & B Medical Supply Co IncCSR - Quality AssuranceWixom, MIRequired Education and Experience: 2+ years of experience in a fast-paced customer service role requiring good judgment and problem solving skills. The Customer Service Representative - Quality Assurance is responsible for researching why orders were held, then taking next steps to resolve.
["Customer Service Representative","Customer Service Representative"] Ashley Global Retail, LLC["Customer Service Representative","Customer Service Representative"]HollandSales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
Onsite Program Coordinator Envita SolutionsOnsite Program CoordinatorDearborn, MichiganWe believe in creating enduring value, building long-term relationships and mutual trust, betting on our people, keeping our eyes open for opportunity, tackling the big problems, and doing the right thing-always. With unique access to research and development and a leading hard tech corporate venture capital portfolio, Envita Solutions is at the forefront of waste and climate challenge innovation.
Receiving Coordinator Enviri CorpReceiving CoordinatorDetroit, MIIf you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence. Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material.
Customer Service Representative #02, 400 S. Pennsylvania QUALITY DAIRY COMPANYCustomer Service Representative #02, 400 S. PennsylvaniaLansing, MIFull timeJob Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc. Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.
Customer Service Representative - State Farm Agent Team Member Scott Orr - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberBelleville, MIFull timeYou will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. As a with, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.
Customer Service Representative - State Farm Agent Team Member Greg Hoover - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberConstantine, MIFull timeAs part of our team of seven seasoned professionals, you'll have the chance to engage with clients at both office locations, helping them discover their insurance needs. With 2 offices in Michigan & a presence in Indiana - we offer flexible scheduling, a supportive work environment, and plenty of fun along the way.
Customer Service Representative - State Farm Agent Team Member Adam Smith - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberWashington Twp, MIFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer service -sales specialist. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Richmond - CSR Office Foster Blue Water OilRichmond - CSR OfficeRichmond, MIFull timeTo learn more about the Foster Oil Family as a potential future employee or as a new customer, please visit www.fosteroil.com. Customer Service Representative Blue Flame Propane, Inc. seeks a full-time Customer Service Representative at our Richmond Bulk Plant.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHADetroit, MI$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.