Education • High school diploma or GED Specialized Knowledge and Skills • Working knowledge of office and registration procedures • Knowledge and understanding of functions of assigned departments • Written, typing and computer skills necessary for the creation and compilation of various documents, communications and reports • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to all levels of staff, patients, families, and others. Duties include developing and maintaining systems, preparing daily work schedules, typing forms/correspondence, preparing departmental documents and reports, assisting individuals in person and over the phone, scheduling appointments, anticipating the needs of the patients and maintaining departmental records and files.