7+ years experience as a global Director, Technical Content Design (or related role) in a Life Sciences or Clinical Trial Operations organization – producing external end-user technical documentation and partnering with VP-level product leaders and highly-technical SMEs. Proficient in technical content design, information mapping, human-centered design, Articulate Storyline, Confluence, Google Workspace (G Suite), Camtasia, Simplified English, Accessibility enablement, JIRA/agile practices, localization readiness best practices, and agentic technical content design.