Lafayette, LA30+ days ago
As a Clinical Services Representative, you will be expected to: ā¢ Observe and enforce department/hospital policy concerning no smoking, telephone usage, dress code, and other rules governing conduct while at work ā¢ Appropriately identify self to others (i.e. patients, patients family, staff, physicians, etc.) ā¢ Accept responsibility for action and omissions ā¢ Be responsive to identified need for change ā¢ Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays) ā¢ Report to department on time and prepared to begin assigned duties ā¢ Provide proper notification and advance notice for absence or tardiness and take corrective action to prevent recurrences ā¢ Support and encourage a harmonious working relationship within the department, other disciplines, and departments ā¢ Promote an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital ā¢ Motivate staff in a positive manner ā¢ Self-motivated; performs job duties utilizing effective time management ā¢ Seeks additional work as time permits ā¢ Seeks guidance about questionable or uncertain situations ā¢ Demonstrates cost-conscious attitude toward staffing, supplies, and departmental function ā¢ Obtains and uses information to improve patient outcomes and individual and hospital performance ā¢ Maintains interdepartmental communication through utilization of available resources ā¢ Follows established hospital guidelines with regards to appropriate access of information ā¢ Utilizes hospital and/or departmental manuals appropriately (i.e. Safety Manual, MSDS Manual, Policy & Procedure Manuals, etc.) ā¢ Respects each patients rights and conducts business relationships with patients and the public in an ethical manner (i.e. confidentiality, privacy, security, preferences, etc.) ā¢ Reflects the hospitals values and a sensitivity to the hospitals ethical and compliance principles in daily activities ā¢ Able to institute and follow policy and procedures as related to ethical issues ā¢ Follows appropriate channels of communication to effectively express ideas, issues, concerns, suggestions, and questions. As a Clinical Services Representative, you will be expected to: ā¢ Attend required in-services ā¢ Attend and participate in a minimum of 3/4ths of departmental meetings ā¢ Meet hospital-wide and department-specific educational requirements ā¢ Participate in hospital-wide and department-specific Performance Improvement projects ā¢ Make suggestions to improve department or hospital-wide performance ā¢ Identify self or department improvement needs and seek appropriate resources ā¢ Maintain a safe, functional, and effective environment for patients, staff members, and other individuals in the hospital ā¢ Respond to Emergency Preparedness Plan according to hospital policy (i.e. Code Blue, Code Red, Code White, etc.) ā¢ Knowledgeable of location and use of emergency response equipment (i.e. fire extinguishers, fire alarms, crash carts, etc.) ā¢ Maintain a safe and orderly work area ā¢ Cleans equipment as needed ā¢ Maintain equipment in safe and proper working condition through correct use and appropriate notification of malfunction ā¢ When indicated, completes occurrence reports in a timely manner ā¢ Applies appropriate ergonomic principles to reduce the potential for job-related injuries ā¢ Can implement all policies and procedures to identify and reduce the risks of acquiring and transmitting infections among patients, employees, and others ā¢ Maintains a current Employee Health screening status as per hospital policy.