Lafayette, LA30+ days ago
As a Clinical Services Representative, you will be expected to: • Observe and enforce department/hospital policy concerning no smoking, telephone usage, dress code, and other rules governing conduct while at work • Appropriately identify self to others (i.e. patients, patients family, staff, physicians, etc.) • Accept responsibility for action and omissions • Be responsive to identified need for change • Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays) • Report to department on time and prepared to begin assigned duties • Provide proper notification and advance notice for absence or tardiness and take corrective action to prevent recurrences • Support and encourage a harmonious working relationship within the department, other disciplines, and departments • Promote an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital • Motivate staff in a positive manner • Self-motivated; performs job duties utilizing effective time management • Seeks additional work as time permits • Seeks guidance about questionable or uncertain situations • Demonstrates cost-conscious attitude toward staffing, supplies, and departmental function • Obtains and uses information to improve patient outcomes and individual and hospital performance • Maintains interdepartmental communication through utilization of available resources • Follows established hospital guidelines with regards to appropriate access of information • Utilizes hospital and/or departmental manuals appropriately (i.e. Safety Manual, MSDS Manual, Policy & Procedure Manuals, etc.) • Respects each patients rights and conducts business relationships with patients and the public in an ethical manner (i.e. confidentiality, privacy, security, preferences, etc.) • Reflects the hospitals values and a sensitivity to the hospitals ethical and compliance principles in daily activities • Able to institute and follow policy and procedures as related to ethical issues • Follows appropriate channels of communication to effectively express ideas, issues, concerns, suggestions, and questions. As a Clinical Services Representative, you will be expected to: • Attend required in-services • Attend and participate in a minimum of 3/4ths of departmental meetings • Meet hospital-wide and department-specific educational requirements • Participate in hospital-wide and department-specific Performance Improvement projects • Make suggestions to improve department or hospital-wide performance • Identify self or department improvement needs and seek appropriate resources • Maintain a safe, functional, and effective environment for patients, staff members, and other individuals in the hospital • Respond to Emergency Preparedness Plan according to hospital policy (i.e. Code Blue, Code Red, Code White, etc.) • Knowledgeable of location and use of emergency response equipment (i.e. fire extinguishers, fire alarms, crash carts, etc.) • Maintain a safe and orderly work area • Cleans equipment as needed • Maintain equipment in safe and proper working condition through correct use and appropriate notification of malfunction • When indicated, completes occurrence reports in a timely manner • Applies appropriate ergonomic principles to reduce the potential for job-related injuries • Can implement all policies and procedures to identify and reduce the risks of acquiring and transmitting infections among patients, employees, and others • Maintains a current Employee Health screening status as per hospital policy.