Client Relationship Manager - Federal OlssonClient Relationship Manager - FederalLincoln, NEp>The Federal CRM works closely with technical leaders, project managers, marketing, and firm leadership to position Olsson for success across federal agencies, including the Department of Defense (DoD), U.S. Army Corps of Engineers (USACE), Department of Veterans Affairs (VA), and other federal entities. This role serves as the primary point of contact for assigned clients, establishes key relationships across the firm, drives strategic capture and pursuit efforts, and ensures consistent, high‑quality client service.
Overnight Operations Manager ABM Industries IncOvernight Operations ManagerLincoln, NEp>Project Management & Client Relations: Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met; Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention; Inform Project Manager of status of work; identify potential issues and recommend appropriate action; Keep Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager; Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work); Excellent customer service skills to ensure customer retention, enhance service delivery and sell services; Report accidents and property damage in an accurate and timely manner. Employee Relations and Supervision: Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs; Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff; Understand applicable union contracts and develop effective working relationship with local labor unions; Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
Account Manager City Wide Facility SolutionsAccount ManagerOmaha, NE$45,000–$125,000This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Supervise and direct Night Managers to ensure the client’s strategy is executed and all services are performed correctly.