Customer Service Representative - Dog Training Center JOHN H WHITTAKERCustomer Service Representative - Dog Training CenterMethuen, MAFull timeIn this role, you will communicate with customers to coordinate intake for board & train/ day school, provide access to digital resources (online pre-instruction), schedule classes, updating clients weekly, follow-up on satisfaction. The ideal candidate loves dogs, enjoys helping people, computer savvy and is able to remain calm under pressure.
Customer Service Representative Tesla IncCustomer Service RepresentativeBoston, MA$22.71–$48 / hourAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction. The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world.
["Customer Service Representative / Inbound Call Center","Customer Service Representative / Inbound Call Center"] South Shore Health["Customer Service Representative / Inbound Call Center","Customer Service Representative / Inbound Call Center"]South Weymouth$16.16–$21.75 / hourActs as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services. Provides class/program registration for all Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital educational programs and South Shore Hospital's Community Benefits Programs.
Sales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeHingham, Massachusetts$15–$30 / hour1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position). We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
Lead Sales Associate / Customer Service Representative Drybar ShopsLead Sales Associate / Customer Service RepresentativeChestnut Hill, Massachusetts$15–$25 / hour1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position). We are looking for fantastic retail sales associates to provide excellent customer service to our clients.
Virtual Account Representative Work From Home SatoVirtual Account Representative Work From HomeBoston, MassachusettsComprehensive training on our products/services, sales techniques, and virtual communication tools. Deliver persuasive product presentations and virtual demos to showcase key features and benefits.
Remote Account Representative SatoRemote Account RepresentativeBoston, MassachusettsRemoteComprehensive training on our products/services, sales techniques, and virtual communication tools. Deliver persuasive product presentations and virtual demos to showcase key features and benefits.
Outbound Business Development Representative Klaviyo IncOutbound Business Development RepresentativeBoston, MAIn addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
Client Service Coordinator National Veterinary AssociatesClient Service CoordinatorCanton, MA$18–$20 / hourCompletes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc. Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians' time.
Program Manager (Locum Experience) Cross Country HealthcareProgram Manager (Locum Experience)Boston, MAOutgoing personality with ability to listen effectivelyAbility to understand and evaluate clients staffing needsDemonstrated exceptional communication and customer service skillsWork independently, but also demonstrates strong commitment to being a team player and meeting team goalsExcellent attention to detail, analytical senseHandle multiple tasks and thrive in a fast paced, high-pressure environmentAbility to communicate and work in a harmonious, respectful, supportive manner with all internal and external clientsAbility to educate and motive team members towards achievement of MSP and company goalsMust always maintain a high level of confidentiality. Bachelor's degree or equivalent experienceMinimum 3 years' experience in clinical setting including medical, allied or nursing, or staffing industryWorkforce Solution staffing experience strongly preferredPrior management and operations experience strongly preferredExperience in Account management or involvement in large staffing account is a plusMust be computer literate and able to effectively use Word, Excel, Windows, PowerPoint, and the VMS Technology.
Senior Associate/Pricing & Market Access (Life Sciences Practice) CRA International, Inc.Senior Associate/Pricing & Market Access (Life Sciences Practice)Boston, MA$130,000–$152,500 / yearBachelor's or Master's degree in life sciences (e.g., biology, biotechnology, biochemistry, pharmacology, chemistry etc.), economics or a relevant analytical or business degree, with significant work experience; 5-8 years previous consulting experience; Strong skills in quantitative and qualitative analysis methods and techniques; Proven staff and project management skills; Client interaction, facilitation, presentation, budgeting, and project planning skills; Strong knowledge of pricing and market access issues in the US market (and globally) strongly preferred; Occasional travel required. We work with life sciences businesses directly as well as with their legal counsel, industry associations, government organizations, and advocacy groups from the earliest stages of research into new therapy areas, through product development, to the delivery of products that will achieve commercial success and fulfill the expectations of our clients and their key stakeholders.
Security Officers | Part Time & Full Time Available! $18.50 Securitas Security Services USA IncSecurity Officers | Part Time & Full Time Available! $18.50MAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Security Officer| Full Time | $21/hr Securitas Security Services USA IncSecurity Officer| Full Time | $21/hrMansfield, MAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Security Manager (Educational Institution): $75,000/year Securitas Security Services USA IncSecurity Manager (Educational Institution): $75,000/yearBoston, MAPrepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff. Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
Security Officers |Full & Part Time Available! $16.50 Securitas Security Services USA IncSecurity Officers |Full & Part Time Available! $16.50Attleboro, MAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Security Officer| Part Time $18/hr Securitas Security Services USA IncSecurity Officer| Part Time $18/hrMAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Security Flex Officer $21 Securitas Security Services USA IncSecurity Flex Officer $21Taunton, MAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Senior Client Service Representative HireTalentSenior Client Service RepresentativeBoston, MAWe are seeking a Senior Client Service Representative to support fund accounting and client service operations within a fast-paced financial services environment. This role serves as a key contact for clients while ensuring accurate fund accounting deliverables, timely issue resolution, and exceptional client service.
Security Officer | Part Time, Overnights | $19 Securitas Security Services USA IncSecurity Officer | Part Time, Overnights | $19Norton, MAThe Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Insulation and Weatherization Crew Lead Absolute Energy SolutionsInsulation and Weatherization Crew LeadMethuen, MA$80,000–$150,000 / yearAbsolute Energy Solutions , a Mass Save® Partner, is seeking an experienced, highly motivated, Weatherization and Insulation Crew Lead to join our team in Sutton, MA and lead a crew earning $80,000 - $150,000+ with uncapped commissions helping customers with energy efficiency and utility cost savings. Our team of certified energy efficiency specialists, professional weatherization installers, and friendly customer service representatives are all committed to providing the highest level of service starting with no-cost home energy assessments through any insulation and weatherization installation and other energy efficient measures such as HVAC systems, windows and doors.
Customer Service Representative Vaco LLCCustomer Service RepresentativeAndover, MA$23–$25 / hourDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewBilingual Call Center Representative / Member Liaison Healthcare Financial, Inc.Bilingual Call Center Representative / Member LiaisonQuincy, MA$42,000–$45,000 / yearFull timeYou will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.
Field Representative (Mass Bay, Metrowest, North Shore) The Salvation Army USAField Representative (Mass Bay, Metrowest, North Shore)Canton, MA$42,437–$78,865 / yearThe Salvation Army's Divisional Headquarters is hiring a Field Representative (Mass Bay, Metrowest, North Shore area) and offers excellent benefit package to eligible employees including: Generous paid time off every year that includes: vacation and sick time, holidays, and up to 3 personal days. The Field Representative is the liaison between The Salvation Army Service Extension Department and the volunteers, businesses, donors, potential donors and people in need in the area assigned.
Client Arrangements Specialist McDermott Will & Emery LLPClient Arrangements SpecialistBoston, MA$59,000–$90,000 / yearJob Description: Position Summary: The Client Arrangements Specialist supports the Client Arrangements department through data entry in the implementation of client fee arrangements and requirements as requested by Client Accounting, Legal Assistants and Client Arrangements Analysts. We celebrate excellence, collaboration, and community and have been recognized as a top workplace by USA Today, Fortune, The American Lawyer, Vault and others.
Remote Customer Service/Sales Representative Agent AllianceRemote Customer Service/Sales RepresentativeMethuen, MARemote$65,000–$70,000 / yearOur representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers. Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting).
Travel Customer Representative Next Stops travelTravel Customer RepresentativeBoston, MassachusettsStay up-to-date with industry trends and new travel destinations to continuously improve our offerings and provide the best possible experience for our clients. You will work closely with our sales and marketing teams to ensure that our clients receive the best possible experience from start to finish.
Client Manager, Commercial Risk - IAS Northeast The Baldwin Group Insurance Holdings, LLCClient Manager, Commercial Risk - IAS NortheastBoston, MAObtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain al required licenses within the first 90 days of employment). PRIMARY RESPONSIBILITIES: Manage day-to-day activities of client accounts including, but not limited to, policy review, changes and updates, contract reviews, preparing renewal documents, marketing and negotiating insurance programs, and financial statements related to the client's insurance.
Client Success Specialist Smithers CareersClient Success SpecialistMassachusettsThe Client Success Specialist works proactively to understand each client's evolving business needs, identify opportunities to expand services, and ensure exceptional service delivery through collaboration with internal teams. Benefits include medical, dental, and vision coverage; health reimbursement and flexible spending accounts; wellness programs and health advocacy services; life, accidental death and dismemberment, and disability insurance; employee assistance and legal plans; pet insurance; participation in the Company’s retirement plan; and paid time off.
Client Manager, Commercial Risk - IAS Northeast Baldwin Group ColleagueClient Manager, Commercial Risk - IAS NortheastBoston, MassachusettsObtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain al required licenses within the first 90 days of employment). PRIMARY RESPONSIBILITIES: Manage day-to-day activities of client accounts including, but not limited to, policy review, changes and updates, contract reviews, preparing renewal documents, marketing and negotiating insurance programs, and financial statements related to the client's insurance.
Sales Representative JobotSales RepresentativeWest Springfield, MA$60,000–$85,000 / yearOur client is a rapidly expanding nationwide operator in the commercial facilities sector, specializing in the repair and replacement of access door systems — access doors, pedestrian doors, air curtains, locks, loading dock equipment, and energy conservation solutions. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
["Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)","Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)"] Sharecare["Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)","Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)"]SomervilleRemoteThrough its data-driven AI insights,evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.
Associate Customer Service Representative TechDigital CorporationAssociate Customer Service RepresentativeMarlborough, MAMust possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers. Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
Technical Service Support Representative (Ayer, MA, US, 01432) Sealed Air CorpTechnical Service Support Representative (Ayer, MA, US, 01432)Ayer, MAThis role requires additional training and knowledge, which will be acquired through ongoing involvement in engineering projects, technical publication revisions, equipment service training, product training, manufacturing cell training, peer-to-peer shadowing, and completing customer field service calls with our Technical Service Representatives. High proficiency in Microsoft Windows products (Word, Excel, PowerPoint, Teams), FSM/CRM systems (Salesforce ServiceMax a plus), ERP systems (SAP and Visual knowledge preferred), call center software (Cisco Finesse preferred), and remote monitoring software.
Financial Representative - Entry Level Modern WoodmenFinancial Representative - Entry LevelHaverhill, Massachusetts$97,000–$192,000 / yearDiscover Modern Woodmen's impact in Your community, follow this link: Community Impact | Modern Woodmen | Fraternalism, social, volunteer and educational activities for adults and kids Check out the varying backgrounds of some of our local leaders: Timothy Graham is a Regional Director with Modern Woodmen of America, where he focuses on helping members and advisors make a meaningful impact through personalized financial guidance and community involvement. Possessing a competitive nature or experience as a former athlete (basketball, baseball, football, soccer, track, running, hockey, diving, rugby, lacrosse, swimming, try-athletics, golf, tennis, pickleball, coach, athletic trainer, fitness trainer, etc.) is a bonus.
Customer Service Representative The Hiller CompaniesCustomer Service RepresentativeAMESBURY, MA$25–$30 / hourActual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Coordinates with branch operations, Shared Branch Services, Collections, Sales Team, and technical teams to resolve customer needs and maintain accurate customer records.
NewWholesale Representative Essential Employment ServicesWholesale RepresentativeUxbridge, MAFull timeExposure to fertilizer, dusts, odors, high heat, low temperature, high and low humidity, high noise levels, vibrations, water, dry salts, allergens, pollen, dust, plant pathogens, other volatile organic compounds, and other environmental variables. As a Cannabis Wholesale Sales Representative, you will be responsible for driving wholesale revenue, building and maintaining strong relationships with licensed retail partners, and representing Shaka and Springtime products in the marketplace.
Client Service Representative VCA IncClient Service RepresentativeFairhaven, MA$16–$23.51 / hourThe CSR is responsible for greeting clients, offering refreshments, checking patients in, answering a multi-line phone system in a professional manner, scheduling appointments, preparing medications, and serving as a liaison between clients and doctors. Other duties including confirming appointments, relaying basic lab results, responding to text messages and emails, and handing out treats and showing compassion to our furry patients.
NewSecurity Officers | Part Time Available! $16.50 SecuritasSecurity Officers | Part Time Available! $16.50Attleboro, MA$16.50The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry.
Lead Customer Service Representative Lawn Doctor Bridgewater-HillsboroughLead Customer Service RepresentativeSomerville, MassachusettsNo matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise.
Remote Customer Service/Sales Representative Agent Alliance Inc.Remote Customer Service/Sales RepresentativeSalem, MARemote$65,000–$70,000 / yearOur representatives meet remotely with individuals who have signed up to receive supplemental benefits that help protect their families beyond what their employer covers. Flexible work schedule with the ability to work from home (Our offices are open if you work more efficiently in an office setting).
Customer Service Representative - Boston (BOS) Porter Airlines Inc.Customer Service Representative - Boston (BOS)MASTARTING RATE $19.00 TOTAL REWARDS Porter Airlines offers perks and benefits that can vary by minimum number of hours worked, length of employment and employment status: Staff Travel program: unlimited standby travel on Porter flights upon hire that open to our Global internaline partners after 6 month of continuous employment Participation in our corporate incentive plan e.g. Location Boston (Boston Logan International Airport - BOS) #LI-Onsite Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm.
Billing Representative UnitedHealth Group IncBilling RepresentativeChelmsford, MARemote$17.98–$32.12 / hourThe fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. We"re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts.
Member Services Representative Anytime FitnessMember Services RepresentativeUxbridge, Massachusetts$15–$20 / hourThis person is responsible for welcoming guests and members to the gym, selling memberships and training services and maintaining a clean and organized gym. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations.
Travel Customer Experience Representative (Remote) MichTravel Customer Experience Representative (Remote)Boston, MassachusettsRemotePrestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.
Entry Level Sales Success Representative APX Legacy IncorporatedEntry Level Sales Success RepresentativeMiddleborough, MAFull timeThrough hands-on training, you'll learn consultative sales techniques, then transition to proactive account management—resolving challenges, identifying upsell opportunities, and optimizing each customer's experience with Verizon's wireless, internet, and home solutions. Role Requirements For An Entry Level Sales Success Representative: Engage new and existing Verizon residential customers to ensure smooth sales, enrollment and service adoption throughout the entire sales process.
NewBusiness Development Representative | Commercial Construction JobotBusiness Development Representative | Commercial ConstructionBridgewater, MA$120,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You'll be responsible for identifying prospective clients and projects, developing relationships, getting the company in front of the right people, and turning those relationships into real opportunities for the construction team.
NewTravel customer representative Kopp TravelsTravel customer representativeBoston, MassachusettsRemoteAs a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.
NewSkilled Trades Customer Service Representative Cooling Unlimited, Inc.Skilled Trades Customer Service RepresentativeReading, MAFull timeWhat You'll OwnScheduling and dispatching HVAC service callsManaging incoming calls and customer requestsKeeping technicians' days running efficientlyCommunicating updates between customers and field teamsSupporting maintenance program promotion and follow-upsWhat You'll Be DoingAnswering calls and creating a strong first impressionBooking and prioritizing service appointmentsHandling urgent/emergency requests with confidenceCoordinating with technicians throughout the dayFollowing up with customers to ensure satisfactionAssisting with light admin tasks and team supportWhat You Bring1–2+ years in customer service, call center, or inside salesStrong multitasking and organizational skillsClear, professional communication (phone + written)Comfortable working in a fast-paced, high-call environmentSolid computer skills (Word, Excel, Outlook; typing 30+ WPM)Detail-oriented with a "get it done" attitudeNice to Have:HVAC, plumbing, or skilled trades experienceServiceTitan or similar dispatch softwareApply today and become the voice and backbone of our service team. You'll handle a steady flow of calls, coordinate with techs in the field, and keep schedules and customers on track.
Personal Lines Client Service Representative Deland, GibsonPersonal Lines Client Service RepresentativeWellesley, MassachusettsYou’ll work closely with our Account Managers, Producers, and carrier partners by handling service requests, assisting with policy updates, and helping ensure our clients feel informed and supported. We combine a long-standing reputation with a forward-thinking, innovative approach to serving our clients and developing our team.
Senior Client Service Representative BC ForwardSenior Client Service RepresentativeBoston, MA$29 / hourFull timeJob Title: Senior Client Service RepresentativeLocation: Boston, MADuration: Contract - 6 months (temp-to-perm possible)Pay Range: $29/hr (W2)Job ID: 407235Work Arrangement: Hybrid, 3 days per week in officeWeekly Hours: 40Pay Grade: Grade 6About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. The ideal candidate will have strong experience in fund accounting, administration, and custody client support and a proven ability to resolve inquiries, manage risk and controls, and drive client satisfaction.