North Attleboro, MA30+ days ago
May assist Practice Manager in the selection, training, and day-to-day supervision ofthe paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity.?Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same,to include client educationabout Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.?Assist Practice Manager in creating an environment where a team can deliver quality, efficient and effective veterinary care to pets.?Foster an environment that engages associates, where associates do their best and feel good about being a member of the team.?Provide effective communication between associates, clients, hospital leadership and Central Team Support.?Ensureall hospital associates adhere to Banfield dress and grooming guidelines.?Ensure all hospitalized pets are prepped and all equipment is ready for surgery.?Ensure cases are assigned to VAs and that they are clear on their work responsibilities for the day.?Prepare whole team on cases scheduled for the day, assist with any transfers of cases from day before or external referrals to provide continuity of care, triage the treatment board. This position often requires working weekends and evenings.?The noise level in the work environment is moderately high.?Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.?Requires ambulatory skills sufficient to perform duties while at hospital and to visit various locations.?Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.?Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment and read information.?Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.