Required Qualifications/Skills/Experience3+ years of experience in change management, transformation, consulting, or organizational development— financial services, or technology organizationsStrong communication, facilitation, and presentation skillsAbility to persuade, influence, and drive alignment across diverse stakeholder groupsExperience creating training materials and delivering engaging training sessionsStrong analytical and problem solving skills with the ability to interpret data to guide change strategiesPreferred Qualifications/Skills/ExperienceDemonstrated experience managing change for large scale system implementations (e.g., ERP, accounting platforms, payment systems, automation tools)Familiarity with Agile or product centric delivery modelsExperience working with cross functional teams across Technology, Finance, Operations, and ComplianceUnderstanding data tools, or core financial systemsOverview:The GBO Transformation COE plays a critical role in driving successful adoption of new FinTech systems, policies, and processes across the organization, with the overarching purpose of driving efficiency and operational excellence across Global Business Operations. This role supports transformation and change adoption across Global Business OperationsStrong communication and stakeholder management are criticalCandidates should be comfortable translating technical changes for non technical audiencesExperience with system implementations is preferredA charismatic, agile, and collaborative approach will be successful in this role **Only those lawfully authorized to work in the designated country associated with the position will be considered.**