Patient Experience Representative I - Plastic Surgery (Waltham) Boston Children's HospitalPatient Experience Representative I - Plastic Surgery (Waltham)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative (Infusion CAT/CR) Boston Children's HospitalPatient Experience Representative (Infusion CAT/CR)Boston, MAThe Infusion and Day Treatment Program at Boston Children’s Hospital has two locations, on the main campus in Boston and at Boston Children’s Waltham . Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.
Patient Experience Representative I - Sports Medicine (Waltham) Boston Children's HospitalPatient Experience Representative I - Sports Medicine (Waltham)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Martha Eliot Health Ctr (onsite) Boston Children's HospitalPatient Experience Representative I - Martha Eliot Health Ctr (onsite)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Ophthalmology (Waltham) Boston Children's HospitalPatient Experience Representative I - Ophthalmology (Waltham)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative I - Ortho Sports Medicine (Waltham) Boston Children's HospitalPatient Experience Representative I - Ortho Sports Medicine (Waltham)Boston, MAThe Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Key Responsibilities: Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
Patient Experience Representative- Per diem (Weekday overnights) Boston Children's HospitalPatient Experience Representative- Per diem (Weekday overnights)Boston, MA$19.06–$27.64 / hourWith patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team.
Patient Experience Representative I - ED/OR (Waltham, onsite) Boston Children's HospitalPatient Experience Representative I - ED/OR (Waltham, onsite)Waltham, MA$19.06–$27.64 / hourPosition Summary: Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments.
Admin Patient Experience Representative- ORL Boston Children's HospitalAdmin Patient Experience Representative- ORLBoston, MA$19.83–$29.49 / hourThis role serves as a key liaison between patients, families, providers, and referring practices, coordinating appointments, managing patient information, and ensuring efficient clinic operations while delivering a high level of customer service and supporting quality patient care. Experience: Entry Level Role – Experience Not Required Salary Range: $19./hr- $27.64/hr Schedule and coordinate patient appointments for pediatric (and occasional adult) patients while maintaining accurate demographic, insurance, and referral information.
Patient Care Representative Shields Imaging at Anna Jaques HospitalPatient Care RepresentativeNewburyport, Massachusetts$17–$29 / hourThe incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.
Patient Care Representative Shields Imaging Management at Emerson HospitalPatient Care RepresentativeWestford, MassachusettsThe incumbent will perform work of a lower or equivalent classification as required or directed, and work of higher classification for training and development purposes or as situationally warranted. The Patient Care Representative will contribute to the goals of Shields Health Care Group by Providing exceptional customer service with professionalism, efficiency and accuracy.
Patient Access Representative Senior BWH Mass General BrighamPatient Access Representative Senior BWHBoston, Massachusetts$22.22–$31.71 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.-Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.-Staying up to date on healthcare regulations and policies and apply them in daily operations.
Patient Access Representative Senior Mass General BrighamPatient Access Representative SeniorBoston, MassachusettsThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Education High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree?
Patient Experience Representative - Otolaryngology (onsite) Boston Children's HospitalPatient Experience Representative - Otolaryngology (onsite)Boston, MA$19.06–$27.64 / hourTime will be split between patient facing (front desk coverage) and non-patient facing (admin tasks / telephone work) supporting our various Center for Communication Enhancement Programs. Sign-On Bonus: This role is eligible for a $2,000 sign-on bonus (Note: Internal candidates and former BCH employees who have worked at the hospital within the past 2 are not eligible).
Sr Patient Experience Representative- Neurology Boston Children's HospitalSr Patient Experience Representative- NeurologyBoston, MA$19.83–$29.49 / hourThe Senior PER ensures an optimal patient experience by monitoring clinic activity, resolving service and scheduling issues, and managing daily schedules. They provide high-level customer service, obtain necessary authorizations, triage calls, support emergency communication, and assist with training initiatives.
Admin Patient Experience Representative- Plastic Surgery Boston Children's HospitalAdmin Patient Experience Representative- Plastic SurgeryBoston, MA$19.06–$27.64 / hourThe Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
NewAdmin Patient Experience Representative I- Plastic and Oral Surgery Boston Children's HospitalAdmin Patient Experience Representative I- Plastic and Oral SurgeryBoston, MA$19.83–$29.49 / hourThe Department of Plastic and Oral Surgery provides world-renowned plastic and maxillofacial care to 17,000 patients across Massachusetts, New England, and the world each year. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).
NewPatient Access Representative 32 HR 3:00pm-11:30pm Lahey Hospital and Medical CenterPatient Access Representative 32 HR 3:00pm-11:30pmBeverly, MA$20.50–$27.59 / hourScheduling: Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
Patient Financial Aid Representative Brigham and Women's HospitalPatient Financial Aid RepresentativeBoston, MA$19.81–$28.30 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Essential Functions: Meet with patients or their representatives to explain the financial aspects of their healthcare services, including insurance coverage, copayments, deductibles, and out-of-pocket expenses.
NewPatient Representative I Dana-Farber Cancer Institute IncPatient Representative IBOSTON, MA$41,200–$46,500 / yearWe strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs.
Patient Experience Representative (3:00pm-11:30pm) Boston Children's HospitalPatient Experience Representative (3:00pm-11:30pm)Boston, MA$19.83–$29.49 / hourPosition summary: You will provide support to the administrative operations of the emergency Department and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative I- Cardiology Clinic Boston Children's HospitalPatient Experience Representative I- Cardiology ClinicBoston, MA$19.83–$29.49 / hourWorks under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative - Immunology Call Center Boston Children's HospitalPatient Experience Representative - Immunology Call CenterBoston, MA$19.06–$27.64 / hourPosition Summary: As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative (24 hours) Boston Children's HospitalPatient Experience Representative (24 hours)Boston, MAYou will work to ensure the best possible patient experience by effectively coordinating services to patients and families. Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
Patient Experience Representative: 12:30-9pm M-F Boston Children's HospitalPatient Experience Representative: 12:30-9pm M-FBoston, MA$19.06–$27.64 / hourYou will provide support to the administrative operations of the Med surge ICU and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
NewPatient Experience Representative I - Ambulatory (Part-Time) Boston Children's HospitalPatient Experience Representative I - Ambulatory (Part-Time)Boston, MA$19.06–$27.64 / hourPosition Summary: As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
NewPatient Experience Representative I - Ambulatory Boston Children's HospitalPatient Experience Representative I - AmbulatoryBoston, MA$19.83–$29.49 / hourPosition Summary: As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families for our Immunology department. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
NewPatient Experience Representative-e/o weekend: 3-11:30 Boston Children's HospitalPatient Experience Representative-e/o weekend: 3-11:30Boston, MAWith patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team.
Patient Experience Representative I- Vascular Anomalies Center Boston Children's HospitalPatient Experience Representative I- Vascular Anomalies CenterBoston, MA$19.06–$27.64 / hourYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Experience Representative- weekends: 9am-7:30 Boston Children's HospitalPatient Experience Representative- weekends: 9am-7:30Boston, MA$19.06–$27.64 / hourAs a Patient Experience representative, you will work to provide part time support to the Oncology unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Access Representative 10am-630pm M-F; Watertown Lahey Hospital and Medical CenterPatient Access Representative 10am-630pm M-F; WatertownWatertown, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative; Scheduling Lahey Hospital and Medical CenterPatient Access Representative; SchedulingExeter, NH$18.50–$26.42 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative Lahey Hospital and Medical CenterPatient Access RepresentativeBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative; 32 hrs 7:30a-4p. Rotating schedule Lahey Hospital and Medical CenterPatient Access Representative; 32 hrs 7:30a-4p. Rotating scheduleWilmington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5p Lahey Hospital and Medical CenterPatient Access Representative, Per Diem, Scheduling; Weekdays varying shifts from 7:30a-5pBurlington, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pm Lahey Hospital and Medical CenterPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pmPeabody, MA$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Admin Patient Experience Representative- Cardiology Boston Children's HospitalAdmin Patient Experience Representative- CardiologyBoston, MA$19.83–$29.49 / hourThe Department of Cardiology at Boston Children's Hospital is committed to providing state-of-the-art care to patients and their families with congenital and acquired pediatric heart disease. Typical Responsibilities: Provide comprehensive administrative and operational support to cardiologists and program activities, independently managing scheduling, intake, call triage, and care coordination tasks.
Patient Access Representative - $23/hr AG Globe ServicesPatient Access Representative - $23/hrBoston, MassachusettsExperience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. We work with Clinical and Non-Clinical professionals to be deployed at Long- Term Healthcare facilities, Hospitals, Medical Centers and Behavioral Health Facilities.
Patient Access Representative II - Per Diem Monday - Friday (Days) Boston Medical CenterPatient Access Representative II - Per Diem Monday - Friday (Days)Brighton, MA$17.79–$25 / hourESSENTIAL RESPONSIBILITIES / DUTIES: Performs a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.). Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
Patient Experience Representative (Float Pool) Waltham, MA Boston Children's HospitalPatient Experience Representative (Float Pool) Waltham, MAWaltham, MA$19.83–$29.49 / hourAfter successful completion of training, the Patient Experience Representative/Patient Access (PER) Float will work in ambulatory clinic areas, central registration, telephone page operations, and/or the practice liaison program as part of the float pool to provide administrative and customer service support to departments. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates, BCH or agency temps and not eligible for former BCH employees who have worked here in the past 12 months).
Patient Access Representative - Exeter, NH (in-person position) Lahey Hospital and Medical CenterPatient Access Representative - Exeter, NH (in-person position)Exeter, NH$18.50–$26.42 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative 7am-3:30pm M-F and every other weekend 3-11:30pm Lahey Hospital and Medical CenterPatient Access Representative 7am-3:30pm M-F and every other weekend 3-11:30pmExeter, NH$18.50–$26.42 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Experience Representative - Adolescent Medicine Boston Children's HospitalPatient Experience Representative - Adolescent MedicineBoston, MA$19.06–$27.64 / hourYou will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team.
Patient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-TH Lahey Hospital and Medical CenterPatient Access Representative 40 Hrs, Scheduling; 8:30am-7pm M-THBurlington, MA$20.50–$27.59 / hourInstructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter. Pre-Registration: Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
NewPatient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pm Beth Israel Lahey HealthPatient Access Representative -Peabody; M-F 7:30am-4pm or 8am-4:30pmPeabody, Massachusetts$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
NewPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pm Beth Israel Lahey HealthPatient Access Representative - 24 hrs; Sat & Sun 6:30am-7pmPeabody, Massachusetts$20.50–$27.59 / hourThe Patient Access Representative handles patient questions and requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient. 4. Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients; scans, processes, and records receipt of all documents collected during registration encounter.
Patient Access Representative NeighborHealth CorporationPatient Access RepresentativeEast Boston, MAFull timeWhether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
NewPatient Access Representative II - Per Diem Monday - Friday (Days) St. Elizabeths Medical CenterPatient Access Representative II - Per Diem Monday - Friday (Days)Brighton, MA$17.79–$25 / hourPerforms a wide variety of patient-facing duties to ensure excellent patient experience including but not limited to: appointment scheduling, registration, co-pay collection, visit management, collection of compliance and regulatory documents (written consent, ABN, etc.). Collaborates with Contact Center Team to manage patient calls including: routing calls to the appropriate resource, making follow up outgoing calls to patients and responding to patient inquiries.
Patient Experience Representative - Pulmonary Boston Children's HospitalPatient Experience Representative - PulmonaryBoston, MA$19.06–$27.64 / hourPosition Summary: Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.
Patient Access Representative Boston Medical CenterPatient Access RepresentativeBoston, MA$20.23–$24.65 / hourRequires strong technical computer skills and proficiency in utilizing Epic and external database systems to research cases and successfully assist patients in securing active coverage. Displays strong organizational skills with ability to manage multiple tasks simultaneously; prioritize work assignments appropriately; and complete follow up task timely.