Ensuring caregivers' competence with company tools, systems and technology including our Caregiver App, and Training Platforms Providing after-hours support for our clients and caregivers (including evenings and weekends) – this support may include email, telephone, and/or home visits. Essential Duties and Responsibilities: Overseeing all aspects of caregiver performance management, ensuring that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker’s compensation management, use of paid sick time, and other HR-related issues, partnering with the HR team as needed.