Responsibilities:Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as neededEnsures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needsIdentifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendorsManages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data qualityPromotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvementServes as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flowsAssesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peersPosition SummaryWe're looking for an experienced IT Security professional with 5+ years of hands-on expertise in SIEM/SOAR to join our team. Well conversant with 5 C's of cyber security - Change, Compliance, Cost, Continuity and CoveragePassionate about cybersecurity and automation, a SIEM/SOAR expert to help us strengthen our cyber resilience, turning Splunk skills into impactUse Splunk skills to fight threats and keep financial services secureStrong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks).Solid understanding of cybersecurity frameworks, threat detection, and incident response.5+ years of production support experience with expert level knowledge of MFA technologies, Splunk.