Salt Lake City, UT8 days ago
Customer Service Representative performs the following functions under limited supervision: Communicates with customers via phone and email; Accurately processes incoming orders from customers; Coordinates internally to fill customer request or, if needed, places order with supplier for direct shipment; Coordinates delivery schedule and instructions with transportation department; Arranges with customer for return of empty containers after product has been used; Responds to customer inquiries regarding product availability, scheduling, back-orders, pricing, account status, etc; Supports field sales representatives by providing timely customer information; Coordinates resolution of customer complaints; Coordinates with inventory manager to ensure inventory to fulfill customer orders; Informs management of recurring problems and conditions; Performs other tasks and assignments as needed to maintain consistent delivery of quality chemical products; Contributes to Company profitability by maintaining customer satisfaction and exceeding customer expectations. Associate or bachelor's degree in business, Communications or related field preferred; 1-2 years related experience in a fast-paced manufacturing environment; Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry function of ERP systems; Competency in mathematical concepts and computations (i.e. multiplication and division, addition and subtraction, percentages, fractions, ratios, metric conversions, etc.); Speak, write and understand English fluently; Ability to solve practical problems and deal with changing conditions; Organization and planning skills; Technical background in chemistry helpful but not required.