45853 Automotive Service Advisor/Writer Ourisman Chrysler Dodge Jeep Ram of Woodbridge45853 Automotive Service Advisor/WriterWoodbridge, VAFull timeService Advisors greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Service Advisors will be experienced and aware of the latest customer service practices and be a persistent problem solver.
41838 Automotive Service Advisor/Writer Ourisman Chrysler Jeep Dodge Of Alexandria41838 Automotive Service Advisor/WriterAlexandria, VAFull timeThey greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. We have determined some factors that may enable your success as a Service Advisor: One year of experience in a service advisor role strongly preferred.
26834 Automotive Service Advisor/Writer Blue Ridge Chrysler Dodge Jeep Ram26834 Automotive Service Advisor/WriterAbingdon, VAFull timeThey greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. . We are committed to serving all our customers’ sales and after-sales needs with an extensive network of over 2,500 dealerships nationwide.
41838 Automotive Service Manager Ourisman Chrysler Jeep Dodge Of Alexandria41838 Automotive Service ManagerAlexandria, VAFull timeOurisman Chrysler Jeep Dodge Of Alexandria is looking for an E xperienced Automotive Service Manager to join their dynamic service team. The Service Manager is responsible for all operations within the service department - from hiring and managing technicians and service advisors, to customer service.
Master VA Benefits Advisor - Belvoir VA Calibre SystemsMaster VA Benefits Advisor - Belvoir VAFt. Belvoir, VASupports the Site Lead with staffing, event management and logistics activities at assigned installation; ensures integrated and proactive communications, quality management and risk management practices. Serve as a Master instructor delivering established curriculum, training tools, and ensuring course content and delivery methods follow established training objectives.
VA Benefits Advisor - Ft. Belvoir Calibre SystemsVA Benefits Advisor - Ft. BelvoirFt. Belvoir, VAServes as an entry-level instructor delivering established curriculum, training tools, and ensuring course content and delivery methods follow established training objectives. CALIBRE Systems Inc., an employee-owned Management Consulting and Digital Transformation company, is looking for a Benefits Advisor to support our client at Ft. Belvoir, VA.
NewELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR Carter Machinery Company, IncELECTRIC POWER GENERATION (EPG) SERVICE ADVISORManassas, VA$64,000–$83,000 / yearThe EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
NewELECTRIC POWER GENERATION (EPG) FIELD SERVICE ADVISOR Carter Machinery Company, IncELECTRIC POWER GENERATION (EPG) FIELD SERVICE ADVISORMechanicsville, VA$64,000–$83,000 / yearThe EPG Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
NewELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR Carter MachineryELECTRIC POWER GENERATION (EPG) SERVICE ADVISORManassas, VA$64,000–$83,000 / yearJob Title: Electric Power Generation (EPG) Service Advisor Location: Manassas, Virginia Starting Compensation Range: $64,000 - $83,000 per year The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. Whether you're turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.
Tax Experienced Manager, Private Client & Family Office Services bdo consultingTax Experienced Manager, Private Client & Family Office ServicesNorfolk, VA$125,000–$150,000 / yearPresents well in one-on-one and small group settings; presents well to all levels of management, internally and with clients; projects confidence and expertise; communicates in a clear and concise manner that emphasizes key points; persuades others to their points of view; self-aware – knows when an approach is not working and can change course immediately. In addition, the PCS-FOS Experienced Manager will be critical member of the office / region leadership team and actively participate in the marketing, networking and business development within an area of expertise and specialization while maintaining client relationships and acting as the primary contact for complex questions.
NewDirector, Regulatory Affairs Advisor & Liaison Discover Financial ServicesDirector, Regulatory Affairs Advisor & LiaisonMcLean, VA$230,400–$263,000 / yearSynthesize trends within the external landscape and local regulatory engagements and drive internal awareness of focus areas and potential sensitivities to minimize regulatory risk and ensure the company is exceeding expectations set forth by law, regulation, and agency guidance. We provide key advisory consulting to senior management with respect to supervision and evolving regulatory issues, while also supporting policy development and risk management thought leadership.
NewIn Home Sales Advisor Erie HomeIn Home Sales AdvisorAshland, VA$125,000–$250,000 / yearRanked Top 10 on the Qualified Remodeler Top 500 list and recognized as one of the Fastest Growing Companies on the INC 5000 list , we’re expanding nationwide and looking for top sales talent to join us. Our exclusive, industry-leading roofing systems provide unmatched durability, energy efficiency, and curb appeal—giving homeowners a solution they can’t find anywhere else.
NewAutomotive Service Technician ASE Certifications Carter Myers AutomotiveAutomotive Service Technician ASE CertificationsCharlottesville, VA$50,000–$60,000 / yearOur dealership offers a flexible hybrid flat-rate pay plan , consistent workflow, modern equipment, and opportunities for advancement in a supportive, team-oriented environment. Are you an experienced Automotive Service Technician, Automotive Technician, or Auto Mechanic looking for a dealership that values your skills and rewards your performance?.
NewAutomotive Service Technician - CMA's CDJR Lynchburg Carter Myers AutomotiveAutomotive Service Technician - CMA's CDJR LynchburgLynchburg, VALynchburg Chrysler Dodge Jeep Ram (LCDJR) is seeking a skilled and motivated Automotive Technician to join our Fixed Operations team. Join a dealership group that values integrity, teamwork, and growth, and become part of a culture built on doing what’s right and helping people move forward with confidence.
NewExperienced Automotive Service Technician -Williamsburg Ford Carter Myers AutomotiveExperienced Automotive Service Technician -Williamsburg FordWilliamsburg, VACMA’s Williamsburg Ford is seeking a Skilled Automotive Technician to join our growing team. Jesse Jones, Director of Fixed Operations jjones@williamsburg.cmacars.com
NewAutomotive Service Technician - CMA's Valley Honda Carter Myers AutomotiveAutomotive Service Technician - CMA's Valley HondaStaunton, VAYou might begin your morning conducting a high-tech diagnostic, tackle a tricky repair before lunch, and wrap up your day by mentoring a fellow technician or celebrating a job well done with your team. Conquer complex mechanical and electrical issues, putting your diagnostic skills to the test on a diverse range of vehicles.
NewExperienced Automotive Service Technician - Subaru Winchester Carter Myers AutomotiveExperienced Automotive Service Technician - Subaru WinchesterWinchester, VA$70,000–$90,000 / yearPerform accurate diagnostics and repairs on a wide range of automotive systems, including engine, transmission, brakes, suspension, steering, HVAC, and electrical. While Subaru experience is a plus, it is not required—we welcome skilled technicians from all backgrounds who are eager to grow and contribute to a high-performing service department.
NewVice President of Marketing & Communications HITT ContractingVice President of Marketing & CommunicationsFalls Church, VA$160,000–$220,000 / yearThis is a senior leadership role for a marketing executive with a builder's mindset: someone who understands that a strong brand is lived as much as it is seen — expressed through every client interaction, every employee moment, and every touchpoint in between. Demonstrated success leading, developing, and retaining a large, multi-disciplinary marketing team; experience managing director-level leaders and building a department culture of accountability and excellence.
NewBusiness Director, Card Technology Analytics Discover Financial ServicesBusiness Director, Card Technology AnalyticsRichmond, VA$230,400–$263,000 / yearTransformational Leadership:You navigate fluid, highly complex developer spaces with clarity, setting clear key results and rallying cross-functional teams toward shared optimization horizons. Business Focused:You translate abstract engineering telemetry into baseline dollar and capacity impact models, connecting core technical modernizations to strategic business outcomes.
NewDirector, Information Security Office AI/ML Discover Financial ServicesDirector, Information Security Office AI/MLRichmond, VA$269,100–$307,200 / yearYou are comfortable with technologies like Cloud services, Containers, Docker, Microservices, Serverless, APIs, DevOps, micro-segmentation, Customer Servicing platforms and technologies security, generative AI security, PCI and other business and regulatory cybersecurity compliance frameworks. We are looking for an experienced Director ISO to support the AIML Division objective to Accelerate AI Innovation and build and maintain Enterprise-grade Agentic Capabilities.you will help consult on initiatives, programs, and projects to raise their game in Information Security and Risk Management.
Senior Consultant (Public Sector) Appian CorporationSenior Consultant (Public Sector)McLean, VA$100,000–$200,000 / yearKnowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred). Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education.
Career Services Advisor ECPI UniversityCareer Services AdvisorNewport News, VA$20.75–$27 / hourIn addition to sourcing employment opportunities for graduates via campus recruiting, personal visits/phone calls to employers, events and direct referrals, Career Services Advisors actively seek and develop business partnerships with employers to establish an employment pipeline for ECPI University students and graduates. Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor's and Master's Programs.
Health Professions Career Advisor Virginia Polytechnic Institute and State UniversityHealth Professions Career AdvisorBlacksburg, VAUnder the direction of the Associate Director of Health Professions Advising, the person in this role contributes to developing and providing a broad range of services to support over 2,500 undergraduates and alumni preparing for careers in the health professions and pursuing professional school admission in fields such as medicine, dentistry, optometry, pharmacy, physician assistant, nursing, physical therapy, occupational therapy, clinical laboratory science and veterinary medicine. Key Responsibilities: Provide one-on-one advising (in person and virtually) to students and recent alumni on topics such as choosing a health career direction, selecting an academic major, developing a plan to become a competitive applicant for a graduate health profession program, developing effective interviewing skills, writing effective application materials, and researching graduate health profession schools/programs.
Career Advisor Virginia Polytechnic Institute and State UniversityCareer AdvisorBlacksburg, VAKey Responsibilities: Provide one-on-one advising (in person and virtually) to students and recent alumni on topics such as selecting an academic major; choosing a career direction; developing a job search plan; interviewing (including conducting mock interviews); career-related experience (internships/co-op); writing effective resumes and cover letters; and researching companies and graduate schools. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes.
Undergraduate Career Advisor DetailsUndergraduate Career AdvisorBlacksburg, VirginiaThe university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College .
Career Advisor George Mason UniversityCareer AdvisorFairfax, VirginiaProvides internship and career advising in one-on-one settings, focusing on providing direct student service through individual appointments and office hours; Provides individual advising involves extensive coaching, and advising for students at all stages of career development including making sound decisions about career choices; Learns how to identify and secure externships and internships; and. Creates and manages projects as assigned by the Director or Assistant Dean of Career Services to help achieve the goals of the career services career development programs, services and events; Works closely with the Director of Career Services and Assistant Dean, Career Services on special projects or initiatives; and.
Career Advisor Virginia TechCareer AdvisorBlacksburg, VirginiaKey Responsibilities: -Provide one-on-one advising (in person and virtually) to students and recent alumni on topics such as selecting an academic major; choosing a career direction; developing a job search plan; interviewing (including conducting mock interviews); career-related experience (internships/co-op); writing effective resumes and cover letters; and researching companies and graduate schools. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College .
Health Professions Career Advisor Virginia TechHealth Professions Career AdvisorBlacksburg, VirginiaUnder the direction of the Associate Director of Health Professions Advising, the person in this role contributes to developing and providing a broad range of services to support over 2,500 undergraduates and alumni preparing for careers in the health professions and pursuing professional school admission in fields such as medicine, dentistry, optometry, pharmacy, physician assistant, nursing, physical therapy, occupational therapy, clinical laboratory science and veterinary medicine. Key Responsibilities: -Provide one-on-one advising (in person and virtually) to students and recent alumni on topics such as choosing a health career direction, selecting an academic major, developing a plan to become a competitive applicant for a graduate health profession program, developing effective interviewing skills, writing effective application materials, and researching graduate health profession schools/programs.
Career Advisor Commonwealth of VirginiaCareer AdvisorBlacksburg, VAKey Responsibilities: Provide one-on-one advising (in person and virtually) to students and recent alumni on topics such as selecting an academic major; choosing a career direction; developing a job search plan; interviewing (including conducting mock interviews); career-related experience (internships/co-op); writing effective resumes and cover letters; and researching companies and graduate schools. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes.
Career Manager Public Sector, Professional Services Appian CorpCareer Manager Public Sector, Professional ServicesMcLean, VA$100,000–$200,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Career Managers partners closely with Regional Leaders to develop their consulting teams and collaborates with engagement managers to enhance the end-to-end consultant experience, including onboarding, professional development, performance management, and other key people processes.
Career Manager (Public Sector, Professional Services) AppianCareer Manager (Public Sector, Professional Services)Mclean, VA$100,000–$200,000 / yearGrowth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. Career Managers partners closely with Regional Leaders to develop their consulting teams and collaborates with engagement managers to enhance the end-to-end consultant experience, including onboarding, professional development, performance management, and other key people processes.
Customer Services Advisor Halfords LtdCustomer Services AdvisorNorfolk, VAWe invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
Sr. Advisor, Compliance Services CarMax IncSr. Advisor, Compliance ServicesRichmond, VA$82,800–$124,200 / yearAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. Partner closely with operational leaders and legal team members to develop and maintain process and regulatory requirement subject matter expertise and advise on process/control design, gaps, and remediation.
Senior Advisor, Health and Human Services (HHS), SLG Verticals Amazon.com IncSenior Advisor, Health and Human Services (HHS), SLG VerticalsArlington, VAYour expertise will be crucial in helping AWS executive customers navigate the unprecedented transformation occurring in the state and local government market segment, addressing challenges such as changing business models, cost reduction pressures, citizen engagement, cybersecurity threats, and data transparency. As a Senior Advisor for Health and Human Services (HHS) at Amazon Web Services (AWS), you will play a pivotal role in driving cloud adoption and digital transformation across state and local government agencies, with a particular focus on Medicaid and healthcare delivery.
Acura Service Advisor Lithia Motors IncAcura Service AdvisorChesapeake, VAWith hundreds of locations nationwide, we offer unmatched career mobility, industry-leading training, and long-term stability you can count on. Turn Your Customer Service Skills Into a High-Earning Career - Service Advisor at Priority Acura!
Automotive Service Advisor/Service Writer Stephen's AutomotiveAutomotive Service Advisor/Service WriterRockville, Virginia$45,000–$60,000The ideal candidate will be organized, customer-focused, and skilled at managing front-office operations while supporting a team of highly trained technicians. Our team brings more than 100 years of combined automotive experience and is committed to professionalism, integrity, and exceptional customer service.
["Automotive Customer Service Advisor","Automotive Customer Service Advisor"] Dave White Auto Sales["Automotive Customer Service Advisor","Automotive Customer Service Advisor"]LancasterThey greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.
["Customer Service Advisor","Customer Service Advisor"] Flagship Car Wash["Customer Service Advisor","Customer Service Advisor"]HerndonPerforms routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.
NewCustomer Service Sales Advisor Tampa Advisors - USHACustomer Service Sales AdvisorUniversity, FL$65,000–$95,000 / yearYou'll work directly with Americas self-employed, small business owners and individuals to help them access a product suite of affordable business services, consumer savings programs, and wellness benefits with access to health coverage plans. Our clients are looking for viable alternatives to their current benefit programs and as a result of current economic conditions, the demand for our products and services has never been greater!
Automotive Service Writer |Senior Service Advisor| Fairfax County Virginia Tire & Auto LLCAutomotive Service Writer |Senior Service Advisor| Fairfax CountyChantilly, VA$55,000–$90,000 / yearMinimum $1000 a week guaranteed for your first 90 days If you're an experienced automotive sales professional who loves solving problems, leading a team, and building customer trust, Virginia Tire & Auto is where you can turn your passion into a high-paying, stable, and rewarding career. Stop worrying about slow weeks - earn $1,000 a week guaranteed for your first 90 days and grow your career at Virginia Tire & Auto.
SERVICE EXPERIENCE ADVISOR Micro CenterSERVICE EXPERIENCE ADVISORFairfax, VA$18–$22 / hourFull timeLocated at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.
Service Advisor Casey VolkswagenService AdvisorNewport News, VirginiaCustomer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience. At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed: Competitive Pay and weekly paychecks.
Automotive Service Writer |Senior Service Advisor| Fairfax County Virginia Tire and AutoAutomotive Service Writer |Senior Service Advisor| Fairfax CountyHerndon, VA$55,000–$90,000 / yearMinimum $1000 a week guaranteed for your first 90 days If you're an experienced automotive sales professional who loves solving problems, leading a team, and building customer trust, Virginia Tire & Auto is where you can turn your passion into a high-paying, stable, and rewarding career. Stop worrying about slow weeks - earn $1,000 a week guaranteed for your first 90 days and grow your career at Virginia Tire & Auto.
Evening Service Advisor 1:00PM TO 10:00 PM Shift Marlow Automotive GroupEvening Service Advisor 1:00PM TO 10:00 PM ShiftWinchester, VA$45,000–$100,000As the primary point of contact between our customers and service department, you'll play a critical role in creating an outstanding ownership experience while helping drivers keep their vehicles running safely and efficiently. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for delivering exceptional customer service, this is an opportunity to build a rewarding career with a dealership that values its employees and customers alike.
Automotive Customer Service Rep/ Advisor Midas CHANTILLY 3386Automotive Customer Service Rep/ AdvisorChantilly, Virginia$18–$25 / hourChantilly Midas is a high volume, independently owned franchise seeking to hire a highly motivated individual to assist our sales manager with sales and customer service. Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up.
NewAutomotive Service Advisor Sheehy Lexus Of RichmondAutomotive Service AdvisorRichmond, Virginia$50,000–$200,000 / yearWe need more than a Service Advisor; we need an expert in the art and science of customer service--someone equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Sheehy Auto Stores is one of the country's Top 30 Private Dealer groups representing some of the industry's best brands with over 25 locations.
Service Advisor Meineke Car Care CentersService AdvisorNewport News, VA$600–$2,500 / weekIn over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Part - Time Service Advisor Meineke Car Care CentersPart - Time Service AdvisorNewport News, VA$15–$25 / hourIn over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Service Advisor Southern FordService AdvisorNewport News, VirginiaThe responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.
Service Experience Advisor - Sales Position, Hospitality Experience Prefered Micro CenterService Experience Advisor - Sales Position, Hospitality Experience PreferedFairfax, VA$18–$22 / hourLocated at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process.