NewUS Field Reimbursement Manager, Rare Neurology, Hematology, & Nephrology (Texas) Alexion Pharmaceuticals IncUS Field Reimbursement Manager, Rare Neurology, Hematology, & Nephrology (Texas)Wilmington, DEMaintain accurate documentation and operational reporting related to customer interactions, account plans, HCP office education, and case-related activity in CRM and other approved systems, while managing work in alignment with annual priorities, key performance indicators, territory objectives, project priorities, and approved budget parameters. Demonstrated technical aptitude and working proficiency in using iPad and Laptop and working proficiency in Microsoft Word, Excel, PowerPoint, and Outlook; willingness to travel with equipment to coordinate daily with key partners on education and case work.
Practice Manager - VMG Dover, Delaware Surgery Virtua Health IncPractice Manager - VMG Dover, Delaware SurgeryDover, DE$66,950–$104,059 / yearThat means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. Ensures that an adequate number of appropriately trained professionals and personnel are on duty at all times to meet the needs of the patients and ensures licensures and certifications are kept current.
GME Scholarly Activity Program Manager Bayhealth Medical Center IncGME Scholarly Activity Program ManagerDover, DE$73,444.80–$113,838.40 / yearSupport research project teams with research study design and development of research protocols and core study documents (i.e., consent documents), IRB submissions, and guiding the implementation of and adherence to study protocols, as well as data collection, cleaning, and analysis support. Guides Principal Investigators and residents in all aspects of conducting trials, including research study design, protocol feasibility, protocol development, IRB application, database development and data collection, and compliance with all regulations and research protocols.
Diagnostic Imaging Business Operations Manager Bayhealth Medical Center IncDiagnostic Imaging Business Operations ManagerDover, DE$89,273.60–$138,361.60 / yearExperience: Required: Six years' experience managing a medically related organization or business unit; strong AR or billing and collection experience and EMR; budgeting experience; provider enrollment experience; new practice ramp-up; project management experience. Schedule orientation of new physicians/APC's, to include tours, introductions, HRO scheduling, EPIC training, PACS training, badge access, marketing photo, risk management/physician liaison, occupational health appointment, and orienting to the department.
Lab Quality Program Manager Bayhealth Medical Center IncLab Quality Program ManagerDover, DE$75,233.60–$116,604.80 / yearBayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. Remains aware of developments in the quality field by reading current technical literature, maintaining memberships in professional organizations and/or attending technical industry conferences/meetings.
NewMgr, Digital Population Health Applications Transformation - IT - Full Time SolutionHealthMgr, Digital Population Health Applications Transformation - IT - Full TimeDEAbout the Job: The Manager, Digital Population Health Applications Transformation is responsible for leading the planning, delivery, and adoption of enhancements, optimization efforts, and transformational initiatives across the full compliment of Epic DPH Applications, including Epic Healthy Planet, MyChart, Cheers, Hello World, Welcome, EpicCare Link, and related digital population health capabilities. The Manager partners closely with Population Health, Clinical, Access, and operational leaders, as well as IT peers, to translate strategic priorities and business needs into executable roadmaps, funded initiatives, and measurable outcomes.
NewOP Centers Manager Bayhealth Medical Center IncOP Centers ManagerMilton, DE$87,089.60–$134,992 / yearGeneral Summary: The Manager, Outpatient Centers has overall managerial responsibility for coordination of all OPC operations across both campuses (Kent and Sussex) and off-site centers (Middletown, Smyrna, Harrington, Milton and Total Care). Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton.
Manager of Admissions University Health Services IncManager of AdmissionsDOVER, DEOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries.
Product Manager Senior- Data Platform The PNC Financial Services Group IncProduct Manager Senior- Data PlatformWilmington, DE$91,000–$202,800 / yearPreferred Knowledge: Understanding of credit card servicing ecosystems - including card lifecycle management (issuance, activation, servicing, closure), transaction processing, statement generation, rewards, balance transfers, and fraud/disputes. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Compliance - Digital Asset Intelligence Operations Manager - Vice President JPMorgan Chase & CoCompliance - Digital Asset Intelligence Operations Manager - Vice PresidentNewark, DEAdditionally, you will collaborate with partners across Risk, Operations, Technology, and Legal to design innovative detection approaches and deliver impactful intelligence with a special focus on blockchain-based products, platforms, and customer and entity types across global markets. As a Vice President in Global Financial Crimes Compliance - Digital Asset Intelligence Operations, you will lead a high-performing team responsible for detecting, investigating, and mitigating money laundering and terrorist financing (ML/TF) risks across both fiat and digital assets.
NewTechnical Product Manager - Salesforce CRM Platform Cencora IncTechnical Product Manager - Salesforce CRM PlatformWilmington, DEThe ideal candidate brings a strong combination of product management expertise, Salesforce platform knowledge, technical fluency, and stakeholder leadership, with the ability to work across business and technology teams in a complex enterprise environment. Summary: We are seeking a Technical Product Manager - Salesforce CRM Platform to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities that enable customer engagement, commercial operations, and business process transformation.
NewTechnical Product Manager - Salesforce CRM Platform Cencora, Inc.Technical Product Manager - Salesforce CRM PlatformWilmington, DEThe ideal candidate brings a strong combination of product management expertise, Salesforce platform knowledge, technical fluency, and stakeholder leadership, with the ability to work across business and technology teams in a complex enterprise environment. Summary: We are seeking a Technical Product Manager - Salesforce CRM Platform to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities that enable customer engagement, commercial operations, and business process transformation.
Assistant Bakery Manager Sprouts Farmers Market IncAssistant Bakery ManagerWilmington, DEWith a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. If the thought of helping people make healthy choices in one of the fastest growing retailers is up your alley - then we need YOU to join our winning team at Sprouts Farmers Market as an Assistant Bakery Manager!
Area Sales Manager Domestic & GeneralArea Sales ManagerWiesbaden, DEThe role encompasses the autonomous development and management of the territory through the acquisition and contracting of new retail partners at franchise partner level; the retention of existing customers; and the coaching and development of retail staff at a store level, in order to maximise their sales performance. Coaching the designated EW owner and team manager ("Train the Trainer")Motivation and training of sales agents at POS to increase pitch rate, conversion rates and sales.
NewService Manager Sprouts Farmers MarketService ManagerMiddletown, DelawareFull timeHave demonstrated success leading total building operations with integrity, including profit and loss,safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performanceappraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, andmerchandising. Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens,freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, andpallet jacks.
FT Assistant Store Manager - Lee Wrangler Outlet Kontoor Brands IncFT Assistant Store Manager - Lee Wrangler OutletRehoboth Beach, DE$18.75–$23 / hourJob Posting: The Assistant Store Manager is a key leader responsible for opening and closing the store, sales performance, delivering exceptional customer experience, and running day-to-day store operations. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.
Experience Design Manager Vice President JPMorgan Chase & CoExperience Design Manager Vice PresidentWilmington, DEThe Vice President will partner closely with U.S.-based product and business leaders to bring clarity to highly ambiguous product spaces, defining strategic design direction and shaping a cohesive body of work for distributed teams to execute. Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of ''north star'' representations to drive customer-centric decision-making.
Product Delivery Manager, Consumer Brand Credit Card JPMorgan Chase & CoProduct Delivery Manager, Consumer Brand Credit CardWilmington, DEJob Summary: As a Senior Associate Product Delivery Manager in Consumer Branded Card Product, you will work directly with the Head of Operations to drive best practices for product delivery to be leveraged by Area Product Groups in Consumer Branded Card. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Quant Analytics Manager JPMorgan Chase & CoQuant Analytics ManagerWilmington, DEYou will drive data-driven innovation to solve complex business problems, manage a team of Quant Analytics Data Analysts, and build strong partnerships across the CCB Data Analytics organization and other functional groups to deliver scalable, high-impact data solutions. Drive advanced analytics delivery: Provide hands-on leadership designing and delivering sophisticated analytical solutions, translating business needs into data strategies, approaches, and outputs.
Branch Manager - Ocean View, DE (New Build) JPMorgan Chase & CoBranch Manager - Ocean View, DE (New Build)Ocean View, DEYou will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.
Tax Manager Cherry BekaertTax ManagerWilmington, Delaware$100,060–$162,100 / yearIn addition, we offer a comprehensive, high-quality benefits program which includes annual bonus, medical, dental, and vision care; disability and life insurance; generous Paid Time Off; retirement plans; Paid Care Leave; and other programs that are dedicated to enhancing your personal and work life and providing you and your family with a measure of financial protection. Ranked among the largest accounting and consulting firms in the country and consistently a Great Place to Work , Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients.
Manager of Operations Caring TransitionsManager of OperationsLewes, DEJob description (including, but not limited to): Manage our cleanout, auction and move teams, including developing project plans, staff scheduling, logistics, and supplies management. We specialize in downsizing, senior relocation services, clean outs and online auctions.
Operational Excellence Leader (CI Manager) ClariosOperational Excellence Leader (CI Manager)Middletown, DEAs an OEx Leader (Operational Excellence Lead / CI Manager) at our Middletown, Delaware manufacturing plant, you will report directly to the Plant Manager and lead continuous improvement initiatives while owning the site's High Performance Team (HPT) program. You will play a critical role in driving plant performance, ensuring accountability across all shifts, and supporting leadership in achieving operational targets.
Product Manager - Core Employee Data and Documents JPMorgan Chase & CoProduct Manager - Core Employee Data and DocumentsWilmington, DEAs a Product Manager for Core Employee Data and Documents, you will own the end-to-end product lifecycle - from strategy and discovery through delivery and continuous improvement -driving simplification, automation, risk reduction, and strong data outcomes across global employee workflows. People leadership experience with a demonstrated ability to coach and develop talent, role-model strong product practices, and strengthen team delivery cadence while delivering outcomes.
Party and Account Data Product Manager - Senior Associate JPMorgan Chase & CoParty and Account Data Product Manager - Senior AssociateNewark, DEAs a Party and Account Data Product Manager (Senior Associate) in JP Morgan''s Wealth Management division, you will own end-to-end delivery of Party and Account data products-from API ingestion through persistence to distribution via batch and GraphQL. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Card Authorization - Product Delivery Manager JPMorgan Chase & CoCard Authorization - Product Delivery ManagerWilmington, DEChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
Retail Cosmetics Sales Counter Manager - Lancome, Christiana - Full Time Macy's IncRetail Cosmetics Sales Counter Manager - Lancome, Christiana - Full TimeNewark, DEWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends - so you''re equipped to lead with confidence, support your team, and deliver exceptional service to every customer.
Trading Services Manager III JPMorgan Chase & CoTrading Services Manager IIINewark, DEAs a Trading Services Manager within JPMorganChase, you will be a key player in our team, leveraging your deep knowledge of trade activities and market products to ensure seamless order execution and settlement. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
General Manager TOCA Football IncGeneral ManagerWilmington, DESo many TOCA Perks we can''t name all of them, but we''ll try: 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad! Drive a guest-centric mindset, turning every into a raving fan by delivering next-level service and addressing any concerns with leveraging the success routines.
Clinical Quality Program Manager Elevance HealthClinical Quality Program ManagerWilmington, DelawareWe are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. The Clinical Quality Program Manager is responsible for serving as a liaison with and overseeing the quality improvement activities/projects/programs for one or more states within a major line of business.
Assistant Branch Manager PNC BankAssistant Branch ManagerBear, DelawarePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Finance Project Manager Ashland IncFinance Project ManagerWilmington, DEFull timeNYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. The following skill sets are preferred by the business unit : Prior knowledge and/or practical experience in the chemical, pharmaceutical, supply chain and or other related industries.
Relationship Manager I - Business Banking PNC BankRelationship Manager I - Business BankingDelawareIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Business Development Manager - Financial Wellness Solutions PNC BankBusiness Development Manager - Financial Wellness SolutionsWilmington, DelawarePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Account Manager - Financial Wellness Solutions PNC BankAccount Manager - Financial Wellness SolutionsWilmington, DelawarePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
Business Center Assistant Manager PNC BankBusiness Center Assistant ManagerWilmington, DelawarePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewGeneral Manager 5 - Food Sodexo SAGeneral Manager 5 - FoodWILMINGTON, DE$120,000–$130,000 / yearSodexo is seeking an experienced General Manager 5 - Food to lead daily food operations at Wilmington Hospital, a 300-bed ChristianaCare facility in Wilmington, DE. In this high-impact leadership role, you'll be responsible for overseeing large-scale food service operations across one or more sites, ensuring excellence in service, quality, and compliance.
PACS Technical Support Management Manager - Full Time - Remote Experity IncPACS Technical Support Management Manager - Full Time - RemoteDERemote$90,900–$110,000 / yearCommunicate and collaborate effectively with other functional leaders by solving business challenges together, identifying growth opportunities, and collaborating to drive efficiency and effectiveness across the organization, while focusing on support. Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused.
Relationship Manager II - Small Business Banking PNC BankRelationship Manager II - Small Business BankingDelawareIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
NewEnvironmental Services Manager in Training Healthcare Services Group IncEnvironmental Services Manager in TrainingMilford, DEJoin Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. If you''re looking for an opportunity to grow your career in environmental services management and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Sourcing Area Manager (M/F/D) Medical Technology Getinge GroupSourcing Area Manager (M/F/D) Medical TechnologyMunich, DEWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. As Sourcing Area Manager (m/f/d), you will work closely with R&D, Quality Management, and other internal stakeholders to identify, qualify, and develop suppliers that support innovative and compliant MedTech solutions.
Project Manager (M/F/D) Operational Excellence Getinge GroupProject Manager (M/F/D) Operational ExcellenceHechingen, DEWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The Operational Excellence Project Manager is responsible for the autonomous end-to-end leadership of complex, high-impact strategic and operational projects across functions, sites, and business interfaces.
SAP Service Manager Fi/Co Getinge GroupSAP Service Manager Fi/CoRastatt, DEWith a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Branch Manager PNC BankBranch ManagerWilmington, DelawarePNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
NewEnvironmental Services - Manager in Training Healthcare Services Group, Inc.Environmental Services - Manager in TrainingMILFORD, DelawareOverview: Join Healthcare Services Group (HCSG) as an Environmental Services Manager in Training, where you will learn to manage your own account and oversee housekeeping, laundry, and floor care operations at a long-term care facility. Benefits Link: Click here for more benefits information . or copy this link : https://go-internal.hcsgcorp.com/l/1036773/2025-07-02/5xbpsq/1036773/17514637576MrQym5A/Employee_Benefits_for_Job_Descriptions__7_.pdf.
Nurse Manager - Or/Endoscopy Brigham and Women's HospitalNurse Manager - Or/EndoscopyDover, DE$106,995.20–$155,542.40 / yearThe Nurse Manager - OR / Endoscopy is responsible for directing, planning, and coordinating the daily operations and staffing of nursing and support staff within the surgical and endoscopy setting to ensure high-quality patient care. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.
Account Manager, Delaware/Maryland Aledade IncAccount Manager, Delaware/MarylandDover, DE$90,000–$100,000 / yearWe were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Minimum 6-8 years of experience with relevant competencies including practice management, project management, account management, analytical problem solving, and strategic insight using healthcare analytical skills.
NewMaterials Manager Ingersoll Rand IncMaterials ManagerNewark, DECore Competencies: Integrated Materials & Inventory Leadership: Leads end-to-end materials management across planning, procurement, and inventory in a Lean, MRP environment-ensuring material availability while optimizing flow, replenishment (Kanban), and inventory levels. Inventory Control: Plans, orders, executes and manages storage of critical raw materials in accordance with supplier selections and guidelines provided by Sourcing Operations using SAP/MRP system to achieve the Master Schedule and Service requirements.?
Manager, Patient Access & Pre-Access- ER Ensemble Health PartnersManager, Patient Access & Pre-Access- ERLewes, DE$63,100–$78,875 / yearAdditionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.
Manager, Patient Access & Pre-Access Ensemble Health PartnersManager, Patient Access & Pre-AccessLewes, DE$63,100–$78,875 / yearAdditionally, managing Financial Service Representatives and ensuring that proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments. Admitting staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and providing excellent customer service.