Call Center Supervisor Jobs in Philadelphia, PA

Beacon Hill Staffing Group, LLC

Philadelphia, PA

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Oversees daily operations of both the in‑person and remote contact centers to ensure exceptional customer service. Conducts comprehensive training for customer service representatives, including temporary and permanent staff.

Beacon Hill

$65000

MIDDLE CITY EAST, PA

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Oversees daily operations of both the in‑person and remote contact centers to ensure exceptional customer service. Conducts comprehensive training for customer service representatives, including temporary and permanent staff.

Jobot

$100000 - $250000

West Chester, PA

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. What you bring: 5+ years managing national or regional accounts in a technical services environment — data center experience is the target, but we'll talk to strong PMs or engineers from that world who are ready to move into sales.

American Heritage Credit Union

Philadelphia, PA

This position is responsible for managing daily tasks/activities, handling member accounts, answering member/employee questions, cross training, and direct supervision of staff, managing escalated interactions and ensuring metrics set forth are adhered to and achieved. Consistently monitor various member service contact points, which includes but is not limited to: Chat, Message Board, Text and Queue(s) to ensure prescribed service levels are achieved.

PRWT Services Inc

Philadelphia, PA

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Excellent communications skills with the ability to speak clearly and accurately respond to citizens.

Philadelphia Gas Works

Philadelphia, PA

The Customer Affairs Supervisor manages a small work group responsible for ensuring that PGW customers receive best-in-class service while visiting a Customer Service Center or contacting the Customer Call Center regarding PGW services. Implement and maintain a continuous improvement culture that understands, investigates, and deploys new systems, technologies, and processes that enhance customer experiences and/or improve operational/cost efficiencies without negatively impacting customer satisfaction.

MMC Group

Trenton, NJ

Confers with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. Formulates teaching outlines and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.

Philadelphia Visitor Center Corporation

Philadelphia, PA

Serve as supervisor for Philly Pride Visitor Center VEAs; receiving staff call outs, approving staff time sheets, and reporting disciplinary to receive staff call outs, Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support. The Philly Pride Supervisor will support the Visitor Center by serving as the site supervisor and lead concierge on duty, responsible for ticket and merchandise sales and connecting visitors with area attractions and experiences.

Penn Medicine

Philadelphia, PA

Responsible for proactively communicating with the Manager regarding status of operations, potential issues that may arise, a plan to resolve issues, and leveraging the scheduling expertise in the CPUP Ambulatory Access Center. Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Fulton Bank

$51600 - $86000

Plymouth Meeting, Pennsylvania

Responsibilities: Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes. Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team.

American Heritage Credit Union

$20.5 - $22.5

Philadelphia, PA

Provide education to new Member Advisors I to answer incoming calls, to use all necessary programs to assist the membership, advanced knowledge of Credit Union Products and Services. Answer escalated calls from Member Advisor I satisfy the member needs by offering alternative solutions, contact the appropriate department for assistance and follow up with the member in the agreed upon time frame.

Princeton University

$108000 - $124000

Princeton, NJ

The CMM oversees scheduling, promotions, hiring and participates in disciplinary actions; performing all aspects of performance management for supervisory team, including motivation, direction, assignments, accountability, evaluation, and professional development; oversees recruitment, application screening and interview process for new dispatch employees; develops and implements training for new and existing dispatch employees; responds to concerns or complaints regarding dispatch communications service delivery; sets expectations of quality service and customer satisfaction then follows through with proactive performance management, training programs, team building and application of available technology and industry practices; interacts with external campus stakeholders regarding issues affecting DPS operation, providing input and direction. The CCM develops short-term and long-term plans for the Communication Center, staffing, training, Information Technology (IT) needs, and other Department systems while also acting as the functional manager for the operation in a wide range of systems: telephone, radio, software applications, fire monitoring, and video systems.

Valley Forge Casino Resort

King of Prussia, PA

To ensure quality guest service to all guests at catered hotel and convention center functions. Valley Forge Casino & Resort is looking for on-Call Banquet Servers to join our growing Banquet team.

Penn Medicine

Berwyn, PA

Responsibilities: Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.

Rivian

$79700 - $105570

Malvern, Pennsylvania

Penn Medicine

Philadelphia, PA

Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc. Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.

Option Care

$93313.06 - $155507.34

Audubon, PA

Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets). Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting, and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).

Penn Medicine

Philadelphia, PA

The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment. Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

EMCOR Mechanical Services, Inc.

Norristown, Pennsylvania

The Operations Supervisor also is responsible for managing the direct reports to complete work orders within contractual timeframes and manage/respond to work order escalations, payment issues and oversee time-critical repairs. This role will work five days per week, and assumes the overall responsibility for the management and daily operations of work orders for HVAC work orders for given accounts.

Access Services

Fort Washington, PA

Employee is expected to always drive in a safe manner, meet eligibility criteria outlined in our Motor Vehicle Policy, be available and willing to drive during work schedule, and successfully pass the Agency’s substance abuse screening at any time during employment. We provide training, ongoing support and equip Direct Support Professionals to provide 1 on 1 care to support adults and children with intellectual disabilities in their homes and in the community.

Oak View Group

$25 - $27

Philadelphia, Pennsylvania

Ensure event staff are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Balfour Beatty Milit

Malvern, PA

Monitor the workday of each Maintenance Technician to ensure they are completing service requests assigned to them per their scheduled AM and PM time frames Liaise with the Facility Manager or Maintenance Supervisor if a Maintenance Technician fails to complete their schedule work orders. About the role The Service Center Coordinator is responsible for receiving service requests, assigning, and dispatching work orders for the maintenance team accurately and in a timely fashion to ensure prompt response.

University of Pennsylvania

$23.8 - $25.96

Philadelphia, PA

Under the Director for Distribution Services and in coordination and collaboration with other Distribution Supervisors, oversees the day-to-day operation of the Perelman School of Medicine Distribution Services functions, including Mail Center, Receiving, Infectious Waste Removal, Remote Location Support, and Alcohol Storeroom. + Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility.

The Salvation Army Eastern Territory

Philadelphia, Pennsylvania

This role includes (but is not limited to) day-to-day oversight of the department’s staffing component; development and delivery of the center’s swim lessons programs (open to all age groups and abilities), use of the pool area, continuing education offerings (i.e. CPR/AED, WSI certification) for the public, and class exercise offerings (in collaboration with the fitness department). Must meet the Child Protection Clearances requirements by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.

Quaker Houghton

Conshohocken, PA

Coordinating and autonomously taking care of all (administrative) sales support activities within the Customer Service Group in a proper and proactive way, aimed at realizing and securing optimal sales and customer support. Enforce and adhere to SOX compliance requirements and pass successfully internal and external audits, including Monitor, archive and ensure the correct Delegation of Authority (DoA = approval levels) for each applicable process.

University of Pennsylvania

$62000 - $102500

Philadelphia, PA

Act in lead capacity in coordination of unit projects and assist unit managers in overseeing execution of project timelines as well as completion of study related activities delegated to research coordinator who provides study related support (e.g., regulatory submissions and data entry). + Triage any questions subjects may have regarding protocol specifics, investigational products, lab results, effects of therapies, medications, and symptom management within clinical scope and level of expertise and referring other questions to the PI or medical team in order to obtain guidance or assistance.

University of Pennsylvania

$74500 - $90000

Philadelphia, PA

Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship.

Ward Trucking, LLC

$65000 - $85000

Bensalem, PA

Coordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management. Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score.

University of Pennsylvania

$89500 - $105614

Philadelphia, PA

Care Coordination and ContinuityCoordinate research participant study visitsFacilitate research participant inquiries and concernsFacilitate education of the interdisciplinary team on study requirementsCollaborate with interdisciplinary team to create a plan of care that allows for safe and effective collection of clinical research dataProvide nursing leadership within the interdisciplinary teamCoordinate interdisciplinary meetings and activities in the context of ta studyCoordinate referrals to appropriate interdisciplinary services outside the immediate research teamCommunicate the impact of study procedures on the research participantsProvide nursing expertise to community based health care personnel related to study participationParticipates in the evaluation of patients subscribing to managed care insurance providers who require special consideration as to site of service and participation on approved clinical protocols. Searches, retrieves, and manages data needed to make decisions, using information and knowledge management systemsAbility to create clear treatment plans for administration of investigational interventions in collaboration with the pharmacy and IT teams that can be utilized in the Electronic Medical Record by clinical and research personnelServe as an expert and champion in the use of technologies that support clinical decisions making, error prevention, and protection of patient privacyAssists others in retrieving and managing data needed to make decisions, using information and knowledge management systems.

Temple Health

Philadelphia, PA

Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike.

NavitasPartners

$70 - $80

Philadelphia, PA

Navitas Healthcare, LLC" is seeking an experienced and detail-oriented Laboratory Supervisor – Donor Transfusion Services to oversee Blood Transfusion Services and Donor Collection Programs within a leading healthcare facility. About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals.

Oak View Group

Philadelphia, Pennsylvania

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position requires the ability to stand for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets, money, receipts, and the ability to lift and/or move up to 25 pounds.

Pkaza

Bordentown, NJ

Maintain liaison with various contractors and vendors in order to manage the day to day activities that impact the delivery of company’s critical facilities construction projects. This company provides turnkey data center solutions for High Performance Computing (HPC) to custom-fit to the requirements of their client's ever-changing mission-critical facility’s operational needs.

JEVS Human Services

$68000 - $72000

Philadelphia, PA

The Clinical Team Leader plays a vital leadership role in the START Program, which provides trauma-informed, person-centered crisis prevention and intervention for individuals with intellectual and developmental disabilities (IDD) and co-occurring behavioral health needs. Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

Tower Health

Pottstown, Pennsylvania

Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Hours: 8pm-8:30am (36hrs in a 6 week schedule/1 summer and 1 winter holiday/1 non holiday per year (New Years Eve, Christmas Eve, Black Friday, Halloween, Easter, Mothers/Fathers Day, 24 weekend hours in 6 weeks).

Always Best Care Senior Services - Philly, Lower Bucks & Delaware Counties, and Main Line Area

Philadelphia, PA

This person will be held responsible for the shift productivity, delegation, and answering client/personnel needs that arise in areas of scheduling, compliance, customer service, and any emergencies that may arise. Strong customer service skills and 3-5 years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls).

Advantage Solutions

Philadelphia, Pennsylvania

A solid track record of managing or working closely with key retailers, including department heads, category managers, buyers, and other retail stakeholders; Proven experience managing high-value accounts, developing long-term relationships, and delivering on customer objectives (e.g., sales growth, promotional execution). The KAM II is a salesperson responsible for meeting sales quotas and expense budgets for assigned clients by managing sales programs, promotional spending, distribution levels, shelf placement and strategic planning initiatives.

Smart Arches Dental Implant Centers

Cherry Hill, NJ

If you’re passionate about leadership, operational excellence, and patient-centered care, we invite you to join our talent network and take the first step toward a rewarding career with Smart Arches Dental Implant Centers. Responsible for overseeing administrative tasks, financial management, and staff coordination, the Dental Practice Manager services as a central point of contact for both internal team members and external stakeholders.

Ward Trucking, LLC

Bensalem, PA

Coordinate and/or delegate the work of local operations in the areas of: Pickup and delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of daily manpower hours and staffing, equipment maintenance and safety both on the dock and on the street. Enforce all safety items pertaining to company policy and audit compliance: yellow vests, safety shoes, seatbelts, no hoods/phones/earpieces/headphones on the dock or in the yard, arms, legs, head, and feet in forklift driving area only, etc.

Asplundh Tree Expert

King of Prussia, PA

Manage budget and monitor job cost reports regularly and report back to crew to increase productivity and job efficiency including total hours worked by crew and services performed to ensure quality and profitability. Excellent organizational skills and attention to detail, with the ability to schedule multiple projects, prioritize work and perform several tasks concurrently with ease and professionalism.

Tower Health

Phoenixville, Pennsylvania

Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area. Located in Phoenixville, PA, and a member of Tower Health, Phoenixville Hospital is a 144-bed facility that provides comprehensive medical services through emergency room visits, inpatient admissions, outpatient procedures and community outreach programs.

University of Pennsylvania

$91000 - $130000

Philadelphia, PA

The Operations Utility Manager is responsible for managing personnel including Operations Control Center team of 5 Supervisors, and MEP Operations and Repair team of 4 Supervisors- steam, plumbing, electrical operators, A/C and 1 chilled water plant supervisor who respond to, execute and complete pro-active maintenance work, customer service requests, and other requests for special work. + Coordinate with in-house engineering and management entities to plan and direct the activities of the in-house trades staff, contractors, and subject matter expert consultants to ensure proactive load analysis, planning, design, construction, funding, maintenance, preventative maintenance, code compliance and operations of the utility infrastructure.

Mattioni Plumbing, Heating & Cooling

Downingtown, PA

The Service Manager serves as a catalyst for the next wave of technicians, championing our core values of delivering unparalleled 5-star customer service and operational excellence. The Service Manager also provides administrative, technical, and customer support as needed, while instilling accountability to achieve departmental Gross Margin goals.

WES Health System

$36000 - $38000

Philadelphia, PA

Bachelors or Masters Degree in Human services or related field, and; Must be a Registered Nurse or; A High School Diploma and 12 semester credit hours in the human services or related field, and two (2) years with one (1) year in direct client contact or; A High school Diploma and five (5) years of mental health care experience in the public or private human services, and employment as an intensive case manager prior to April 1,1989 or; Any equivalent combination of training and experience as approved by the Agency and OHM guideline. 2. These functions are directed at specific outcomes for the benefits of the persons served and should follow the priorities listed below in assisting persons in meeting their needs; 3. Organizing and bringing to bear the natural supports available to the person through family, friends, neighbors, etc.

Judge Group

Lower Merion, PA

Develop budgets with a strong understanding of long-term facility planning to maintain and control all expenditures in the Operating Budget including all CAM items, owners operating expenditures, recoverable utilities and capital improvements (excluding development expenses). Facility Operation: Manage the repair, maintenance and improvement of the physical asset, including the daily cleanliness and aesthetics of the property to major improvement projects, minimizing the loss of value and effectively increasing asset value where possible.

The Salvation Army Eastern Territory

Philadelphia, Pennsylvania

Child Protection Clearances PA Act 153 requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check. The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including: Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.

Penn Medicine

Philadelphia, PA

Provides updates to the Case Manager or Social Worker if there are “pending” post-acute service approvals and additional clinical information is needed for the third-party payer to make a determination regarding post-acute services. Collects, copies and transmits pertinent patient demographic and clinical information required to complete referrals for post-acute care and/or placement, as directed by the Case Manager or Social Worker.

RLS LOGISTICS

Newfield, NJ

RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. The CSR ensures total customer satisfaction, manages inbound and outbound shipments, and coordinates appointments and orders with various internal teams.

ALLURE LIFESTYLES COMMUNITIES, LLC

King of Prussia, PA

Canvas Valley Forge is a luxury community for active adults ages 55+ where designing and fostering an exceptional lifestyle experience for our residents is at the center of everything we do. The responsibilities that are listed below are not all inclusive; however, they are indicative of the type of responsibilities normally performed by the Service Technician: · Completes maintenance work orders as assigned .

TalentBurst, Inc.

Malvern, PA

Provide Contact Center based support via phone, email, fax, and web to facilitate placement requests for patients who choose visiting or permanent dialysis. The position supports the community during emergency events by making emergency dialysis placements and contacting patients and teammates to ensure all are accounted for and safe.