Supervisor- Ambulatory Care Call Center

This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls. The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams.

The Supervisor, Ambulatory Care Call Center Operations will be responsible for successfully supervising the organizational and administrative operations of the NPO, Phone Triage, and Central Scheduling teams. Supporting the Manager, Ambulatory Care Ops, this position will be responsible for time labor management, team performance, and issue resolution. This position will also collaborate with the clinical teams; namely, nurse navigation, the phone triage nursing team, and the clinics/network sites to ensure accurate appointment scheduling for new and return patients and proper triaging of patient triage calls.

Education
High School Diploma or Equivalent Required
Associate's Degree in related field Preferred

Experience
2 years experience in a supervisory/lead role Required
2 years experience in a healthcare-related setting Required
General Experience with and knowledge of hospital scheduling and billing systems,
preferably Epic Required

Licenses

Required Skills


Required Experience