192 Results for

Call Center Supervisor Jobs in Maryland

Jobs

Havre De Grace, MD

$70,000–$96,100 / year

QUALIFICATIONS: Master’s degree in a mental health discipline required, LCSW-C preferred Maintains current unrestricted, independent professional license Maintains certification with the MD State Board to provide oversight for graduate SW students Maintains Current Cardiopulmonary Resuscitation Certificate (AHA- BLS/Provider) Complies with the required license Continuing Education requirements EXPERIENCE: A minimum of three (3) years’ experience working in behavioral health, FQHC experience is preferred. Financial Incentives $1,500 Sign on bonus and an additional $2,000 after one year Education reimbursement Loan repayment - As a Federally Qualified Health Center, WCHC is automatically designated as a Health Professional Shortage Area (HPSA), which means qualified clinicians working at our locations can take advantage of the National Health Service Corps (NHSC)’s tax-free loan repayment assistance.

8 days ago

Bethesda, MD

In this role, you'll be responsible for running the day-to-day IT support operation and leading the staff who handle user requests in the administration of telephone support and related services across all institutes of the NIH research community ensuring flawless, life-critical communication every hour of every day.

Run the day-to-day IT support operations of the NIH Call Center, ensuring seamless administration of telephone support and related services across all NIH institutes.

30+ days ago

Columbia, MD

Remote

$60,200–$107,400 / year

The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. Requisition number: 2353440 Job category: Nursing Primary location: Columbia, MD Additional locations: Washington, District of Columbia | Columbus, Georgia | New York, New York | Cincinnati, Ohio | Nashville, Tennessee Date posted: 05/20/2026 Overtime status: Exempt Travel: No.

30+ days ago

Chevy Chase, MD

$23–$24 / hour

Reiter, Hill & Johnson provides medical and surgical care focused on women's reproductive systems including preventative well woman care, pregnancy and prenatal care, childbirth, screening and treatment of disease, family planning, and menopause.

About Reiter, Hill & Johnson:

Reiter, Hill & Johnson is a comprehensive obstetrics and gynecology practice with fourteen physicians, four nurse practitioners, a team of excellent sonographers, a large support staff, and the most-up-to-date equipment.

7 days ago

Baltimore, MD

p>The Lead Phone Operator answers multi-line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols.

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025.

20 days ago

Silver Spring, MD

Provide client support to parent/guardian via phone for any or all of the following: on-line registration help; scheduling, rescheduling and/or canceling of appointments whether by parent/guardian or department; inform patient/parent of any departmental scheduling guidelines associated with appointment; reschedule all appointments related to clinic maintenance cancellation. Notify parent of the need for completed insurance referral form or any pre-authorization of treatment prior to scheduled appointment; discuss co-payment or payment in full requirements; counsel or refer parent to central business operation''s financial counseling or establish a payment plan.

21 days ago

Bethesda, MD

In this role, you'll serve as the frontline supervisor and technical escalation point for IT support operations—ensuring your team delivers accurate, timely, and protocol-driven service across every shift.

Are you an experienced call center professional ready to step into a leadership role where your expertise directly supports life-critical communications?

30+ days ago

Baltimore, MD

$20–$21.59 / hour

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to: Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage. While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.

21 days ago

Baltimore, MD

$20–$21.59 / hour

21 days ago

Rockville, MD

Full time

4 days ago

Baltimore, MD

The representative works collaboratively with clinical, registration, and billing teams to promote efficient patient access, continuity of care, and positive patient experiences. This position is responsible for managing inbound and outbound calls, coordinating patient appointments, verifying dental insurance eligibility and benefits, and ensuring accurate documentation of patient and insurance information.

7 days ago

$47,000–$57,000 / year

The Customer Service Representative will use product and process expertise to troubleshoot requests, coordinate with other departments, respond to support requests, document issues, and elevate issues requiring specific technical expertise or follow-up.

Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries.

3 days ago

Bethesda, MD

$100,450–$157,850 / year

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Associates/Bachelor's degree in Cybersecurity, Information Security, Information Technology, Information Systems, Security Management, Risk Management, Cyber Defense, Digital Security, Cyber Intelligence, Security Studies or in related field or equivalent work experience required. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

18 days ago

Frederick, Maryland

li style="font-size:12pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Successful completion of Safety Care training and Re-Certifications

Including but not limited to: pivoting, knee squats, shuffling front and backwards, and carrying children.
- Clinical Support That Lets You Focus on Care - Enjoy full administrative support with dedicated schedulers, billing specialists, and intake staff—so you can stay focused on your clients, not paperwork.

30 days ago

Derwood, Maryland

li style="font-size:12pt;font-family:'arial' , sans-serif;color:#000000;font-weight:400">Successful completion of Safety Care training and Re-Certifications

Including but not limited to: pivoting, knee squats, shuffling front and backwards, and carrying children.
- Clinical Support That Lets You Focus on Care - Enjoy full administrative support with dedicated schedulers, billing specialists, and intake staff—so you can stay focused on your clients, not paperwork.

30 days ago

Oxon Hill, MD

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce.

30+ days ago

Beltsville, MD

$95,000–$110,000 / year

p>SKILLS:

Strong technical diagnostics and troubleshooting expertise, with the ability to support first-time fix and turnaround-time targets Strong organizational and time-management skills Ability to lead and motivate technical teams in a premium, customer-centric service model Data-driven mindset with experience analyzing KPIs (e.g., repair cycle time, quality metrics, customer satisfaction) and driving process improvements Experience producing and presenting operational performance reports to leadership Strong cross-functional communication skills to partner with quality, engineering, customer care, and supply chain teams Professional, solution-oriented communication style. This role plays a critical part in protecting customer satisfaction and brand trust by driving operational excellence, reinforcing quality assurance, and enabling the organization to deliver timely, reliable after-sales support that strengthens long-term customer relationships.

30+ days ago

Baltimore, MD

$79,873–$114,617.50 / year

p>Lead, develop and secure excellent performance and engagement from a number of Team Leaders within an assigned area (Sales or Resolutions) in the Call Center, enabling performance steering and people support, thus creating best experience for remote customers and co-workers. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right!

10 days ago

Derwood, Maryland

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VBA Supervision - Supervise VBA Trainees in your therapy room Comply with all company policies as outlined in the Employment Agreement, CS Manual and Center Policies documents Collaborate with other professionals for the coordination of care for each individual client Ensure therapy room performance management includes, but is not limited to, appropriate feedback (positive and constructive) and disciplinary action in In accordance with existing policies and procedures.

Oversee clinical performance of 8 or more behavior technician staff, including RBTs and non-certified technicians provide training and onboarding support for new team members at all technician levels.

30 days ago

Columbia, Maryland

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30 days ago

Laurel, MD

p>The City of Laurel Department of Parks & Recreation is currently recruiting to fill summer Shift Supervisor positions at our Laurel Armory Anderson-Murphy Community Center and the Robert J. DiPietro Community facilities.

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES.

30+ days ago

Burtonsville, MD

$26.25–$42.65 / hour

This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

14 days ago

Germantown, MD

$41–$43 / hour

Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

29 days ago

Germantown, MD

$41–$43 / hour

li>Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

Proficiency in customer service and interpersonal communication skills in order to effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems.

29 days ago

Bethesda, MD

Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences.

30+ days ago

Lutherville Timonium, MD

30+ days ago

Bowie, MD

Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

30+ days ago

Silver Spring, MD

30+ days ago

Potomac, MD

30+ days ago

Hanover, MD

Your presence ensures guests feel comfortable, informed, and supported, whether you're greeting them with a smile, offering assistance, or responding swiftly to situations as they arise.

Why We Need Your Talents:

The Security Ambassador plays a vital role in creating a safe, welcoming, and memorable experience for every guest and team member at Live!

14 days ago

$17.50–$28.48 / hour

p>Located in Largo in the heart of Prince George's County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services and serve as a tertiary care center for critically ill patients.

Self Management: • Participates in assigned educational programs within hospital and outside of hospital as assigned by the Program Coordinator to maintain optimum knowledge base to provide superior assistance to the Physical Medicine Residency Program.

30+ days ago

Hanover, Maryland

Your presence ensures guests feel comfortable, informed, and supported, whether you’re greeting them with a smile, offering assistance, or responding swiftly to situations as they arise.

Staff the Employee/Visitor Entrance ensuring only authorized personnel enter; maintain a log of visitors and vendors visiting the facilities.

15 days ago

Wheaton, MD

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Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

15 days ago

Baltimore, Maryland

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

10 days ago

BALTIMORE, MD

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Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

9 days ago

Hanover, MD

Maryland Live! has partnered with FanDuel to bring premier sports wagering to our state‑of‑the‑art Sports & Social venue-a one‑of‑a‑kind sports bar, restaurant, and gaming environment. Why We Need Your Talents: The Sportsbook Writer plays a vital role in delivering a smooth, accurate, and exciting wagering experience for every guest who visits the Live!

30+ days ago

p>https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf.

Become part of Restaurant Associates, the industrys leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!

30+ days ago

Salisbury, MD

$20.49–$30.73 / hour

Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Whether your expertise lies in specialized clinical fields like neurosurgery, academic mentorship through our graduate medical programs, or the critical professional and support roles that keep our network thriving, we provide the tools and tuition assistance you need to excel.

21 days ago

Baltimore, MD

p>Position Summary The Lifeline Communications Center Manager is responsible for coordinating, organizing, evaluating, and directing the operational components of the Johns Hopkins Lifeline Communications Center (HopComm). Requires computer knowledge (hardware and software) specific to the use of email, computer-aided dispatch systems, electronic patient care reporting, data analysis reports, and word processing.

30+ days ago

Hyattsville, MD

p>Synopsis: The Call Center Agent serves as the first point of contact for patients and plays a critical role in delivering an exceptional patient experience across all communication channels, including phone, patient portal, text, chat, and other digital platforms. This role supports the FQHC mission by ensuring timely access to care, resolving patient inquiries efficiently, and promoting patient-centered, equitable, and culturally responsive service.

14 days ago

p>ESSENTIAL RESPONSIBILITES:

Responsible for all facility operations including scheduling and management of drivers, supervisors, leads and distribution center associates.
Manage the day-to-day distribution center operations including unloading and loading of all shipments ensuring accuracy and timeliness of shipments and paperwork.

9 days ago

Frederick, Maryland

$80,800–$110,000 / year

li style="margin-top:0in;margin-right:0in;margin-bottom:8pt;line-height:115%;font-size:12pt;font-family:'aptos' , sans-serif">Collaborate with marketing on implementation of new lead generation partners and/or marketing campaigns (including supporting new Banner Life partnerships where required) to educate, motivate, support and coach the sales staff in order to maximize lead-to-sale ratios and campaign success factors.

Support the continual improvement of resource planning models through the analysis of daily telephone reports, identifying patterns, highlighting elevated peak times to mitigate abandon rates and using that insight to work with marketing to maximize lead-to-sale efficiency.

30+ days ago

Bethesda, MD

The On-Site Program Manager will serve as Nalu-Vighter JV's primary on-site authority for contract execution, staffing coordination, employee accountability, customer service performance, compliance, quality control, and communication with the Government COR and designated NIH supervisors. Nalu-Vighter JV is seeking a highly organized, mission-focused On-Site Program Manager / Contract Supervisor to lead day-to-day contract performance supporting the National Institutes of Health Clinical Center in Bethesda, Maryland.

30+ days ago

p>Key Responsibilities:

20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates).

29 days ago

Cumberland, MD

p>Skill(s): Proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; demonstrated management and supervisory skills sufficient to manage a staff of up to eight (8) employees and/or branch asset size of $16 million to $40 million; moderate consumer lending authority and small business banking skills; a thorough knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; visual and auditory skills; valid drivers license.

Responsible for managing the Community Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Retail Banking Divisions annual operating plan; ensuring the offices compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports; performing all of the duties of a Relationship Advisor.

8 days ago

$18.27–$23.48 / hour

CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break.

Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community.

30+ days ago

Baltimore, MD

Remote

Full time

Establishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.

30+ days ago

Prince Frederick, MD

p>House Bill 486 - Child Sexual Abuse and Sexual Misconduct Prevention Statement Pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland - House Bill 486 - Child Sexual Abuse and Sexual Misconduct Prevention, all applicants are required to report all former employers in which you may have had direct contact with minors.

Calvert County Public Schools does not refuse enrollment of a prospective student, expel a current student, or withhold privileges from a current or prospective student or the parent or guardian of a current or prospective student because of an individuals race, ethnicity, color, religion, sex, age, national origin, marital status, sexual orientation, gender identity, or disability.

30+ days ago

Waldorf, MD

$15.50–$16 / hour

p>Job Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences.

Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.

30+ days ago

Bowie, MD

$15.80–$16.80 / hour

Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.

30+ days ago

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Call Center Supervisor Jobs in Maryland

Therapy Supervisor West Cecil Health Center Inc

Call Center Supervisor ITCON Services

Call Center Nurse RN, HouseCalls - Bilingual - Remote UnitedHealth Group Inc

Lead Call Center Representative Advantia Health LLC

Lead Call Center Operator- GI Services Mercy Medical Center Inc

Call Center Representative - Part Time (20hrs), Silver Spring Children's National Hospital

Call Center Lead Operator ITCON Services

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) Municipal Employees Credit Union of Baltimore, Inc.

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2) MECU of Baltimore Inc

Customer Service / Call Center Representative DARCARS Automotive Group

Call Center & Insurance Verification Representative Park West Health System Inc

Customer Service Representative (Call Center) NVR Inc

Supervisor 1/Team Lead/Shift Supervisor, Security Operations Center GEICO GENERAL INSURANCE COMPANY

Senior Clinical Supervisor (BCBA) - Center Based - $10k Signing Bonus Verbal Beginnings

Senior Clinical Supervisor (BCBA) - Center Based Verbal Beginnings

Event Operations Supervisor, Audio Visual - Gaylord National Resort & Convention Center Encore Group (USA) LLC

Repair Center Supervisor- Coffee Systems Nestle SA

Call Center Area Manager Inter IKEA Systems BV

Lead Clinical Supervisor (BCBA) - Center Based Verbal Beginnings

Lead Clinical Supervisor (BCBA) - Center Based - $10k Signing Bonus Verbal Beginnings

Community Center Shift Supervisor City of Laurel Maryland

Package Center Supervisor United Parcel Service Inc

Maintenance Supervisor - Pinnacle at Town Center Education Realty Trust Inc (Inactive)

Maintenance Supervisor - Pinnacle at Town Center Greystar Real Estate Partners LLC

shift supervisor - Store# 00747, WILDWOOD SHOPPING CENTER Starbucks Corp

shift supervisor - Store# 69294, ROUNDWOOD SHOPPING CENTER Starbucks Corp

shift supervisor - Store# 07666, BOWIE TOWN CENTER Starbucks Corp

shift supervisor - Store# 71991, WHITE OAK TOWN CENTER_RTE 29 Starbucks Corp

shift supervisor - Store# 07347, CABIN JOHN SHOPPING CENTER Starbucks Corp

Security Ambassador Casual/On Call Maryland Live! Casino & Hotel Maryland

Call Specialist University of Maryland Baltimore Washington Medical Center

Security Ambassador - Casual/On Call - Maryland Live! Casino and Hotel Maryland

Biometrics (Fingerprint) Technician - On Call Amentum Services Inc

Biometric (Fingerprint) Technician - On Call Amentum

Biometric (Fingerprint) Technician - On Call Amentum Services Inc

Sportsbook Writer (On Call) Maryland Live! Casino & Hotel Maryland

WAITER/WAITRESS (ON CALL) Compass Group North America

Chaplain-On Call TidalHealth

LIFELINE COMMUNICATIONS CENTER MANAGER Johns Hopkins Hospital

Contact Center Agent La Clinica Del Pueblo

Distribution Center Manager (69766) Tireco Inc

Direct to Consumer Sales Team Supervisor Banner Life family of companies

Program Manager / Contract Supervisor Nalu Federal

Distribution Center - Operations Manager The Home Depot Inc

113 - Center City - Community Office Manager First United Corporation

Testing Center Assistant PT College of Southern Maryland

Supervisor, IT Support TriWest Healthcare Alliance

JUDY CENTER SITE COORDINATOR Calvert County Public Schools

Finish Line Macy''''s Store Management - St. Charles Towne Center, Waldorf, MD JD Sports Fashion Plc

Finish Line Macy''''s Store Management - Bowie Town Center, Bowie, MD JD Sports Fashion Plc

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