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The supervisor will coach agents, monitor service quality and performance, resolve escalated customer concerns, and help the team deliver a consistent customer experience. Cobb Professional Services is seeking a Call Center Supervisor to lead daily call center operations and support a team of customer service representatives.

Cobb Professional Services

Call Center Supervisor

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This role is responsible for overseeing daily call center operations, monitoring service performance, coaching team members, resolving escalated customer issues, and ensuring the team consistently delivers an exceptional customer experience. The successful candidate will be a hands-on leader with strong experience in call center operations, customer service, team supervision, performance management, and KPI/SLA management .

The Hire Solution

Bilingual Spanish Call Center Supervisor

FULL_TIME

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely. Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.

Qualfon

Onsite Call Center Supervisor

[AW]-iCims

The Customer Care Unit Supervisor is responsible for supervising a centralized Customer Care Unit (CCU) that provides a variety of sales and service functions to bank customers and prospects with paying and receiving transactions as a virtual teller and processes consumer loan applications and new accounts via phone and internet. Provides input on personnel actions, including staffing interviews, selections, terminations, disciplinary actions, and staff scheduling; ensures monthly coaching and performance and salary reviews reflect accurate, comprehensive feedback; guides staff in developing individual development plans.

American National Bank of Texas

Customer Care Unit (Call Center) Supervisor

Conduct root cause analysis (RCA) meetings with Campaign Coordinators and Quality Analysts to identify trends, issues, and opportunities for improvement. Lead the QA team during departmental calibration sessions and participate in calibration sessions with Operations and clients, as applicable.

Onsite Call Center Quality Supervisor

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

MCI Careers

Experienced Call Center Quality Assurance Supervisor

Experienced Call Center Operations Supervisor

Advise call center staff as needed and review staff’s work to ensure the highest quality work is performed when screening participants for studies. The Call Center Coordinator supports participant recruitment through the planning and execution of recruitment strategies using a combination of media and community outreach.

Fortrea

Call Center Coordinator II

Job Overview: The Call Center Coordinator supports participant recruitment through the planning and execution of recruitment strategies using a combination of media and community outreach. Advise call center staff as needed and review staff's work to ensure the highest quality work is performed when screening participants for studies.

Fortrea Inc

Coordinates with Ops Supervisors for QA meetings with teams and Root Cause Analysis (RCA) sessions with agents. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us - https://qualfon.com/join-us/ .

Qualfon, Inc.

Onsite Call Center Quality Analyst

ADAPTED_NOW

Call Center Representative (FULL-TIME)

Role Summary: A Guest Services Agent primary responsibility is to answer inbound calls and assist customers with a wide variety of questions and concerns while guaranteeing high guest satisfaction. Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, thinking outside the box, implementing solutions, and escalating issues when necessary.

<p>Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 522 theatres and 5,888 screens in the U.S. and Latin America as of June 30, 2016.</p>
<ul>
<li>Our circuit is the third largest in the U.S. with 341 theatres and 4,576 screens in 41 states.</li>
<li>We ranked either #1 or #2 by box office revenues in 22 of our top 30 U.S. markets as of 12/31/2015.</li>
<li>We are the most geographically diverse circuit in Latin America with 181 theatres and 1,312 screens in 14 countries.</li>
<li>We have a presence in 13 of the top 15 metropolitan areas in South America as of 12/31/2015.</li>
</ul>

Cinemark

Call Center Representative - Hybrid

In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user’s technical problems and service requests. The person in this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors.

Trilingual Call Center Representative - Hybrid

With its extensive range of recreational parks, renowned dining scene, five professional sports teams to root for, and two bustling airports facilitating over 2,000 daily flights, Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home. About Dallas/Fort Worth, TX: Dallas/Fort Worth, known as the Metroplex, offers a vibrant urban life and peaceful suburban living, making it an enticing place to reside.

US Heart and Vascular

Call Center Representative (3404)

Serve as a driving force to help achieve "best in class" service levels by helping to identify areas of improvement and assisting in implementing new methods for providing effective solution. You provide coaching and feedback to agents and capturing feedback on the success of the team and the queue support to communicating with leadership and identify areas of improvement as well as reward and recognition opportunities.

Kings III

Emergency Dispatch Center Supervisor - 3Rd Shift

Serve as a driving force to help achieve ''best in class'' service levels by helping to identify areas of improvement and assisting in implementing new methods for providing effective solution. You provide coaching and feedback to agents and capturing feedback on the success of the team and the queue support to communicating with leadership and identify areas of improvement as well as reward and recognition opportunities.

Kings III of America Inc

Emergency Dispatch Center Supervisor - 3rd Shift

Contact Center Operations Supervisor

Job Description: Apply here to be considered for our FUTURE Fulfillment Leadership Openings: Our Talent Acquisition team will be reviewing applicants from this posting to determine if your skills and experience align with one of the following Fulfillment Leadership roles; Fulfillment Center Supervisor and Fulfillment Center Manager. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Cart.com

Fulfillment Center Supervisor/Manager (Future Opportunities)

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. This role leads front‑line teams, supports operational excellence, and partners closely with Engineering, Security, and Operations stakeholders to deliver a highly reliable customer environment.

 How can we ensure the vitality of the information-driven world? That's what our founders asked in 1998, when the Web was revolutionizing information-sharing between businesses—and exceeding its capacity for growth. The answer? Use their expertise to offer businesses a place to reliably run their operations and securely exchange critical information. 

Call Center Supervisor Jobs in Dallas, TX

Call Center Supervisor Cobb Professional Services

Bilingual Spanish Call Center Supervisor The Hire Solution

Onsite Call Center Supervisor Qualfon

Customer Care Unit (Call Center) Supervisor American National Bank of Texas

Onsite Call Center Quality Supervisor Qualfon

Experienced Call Center Quality Assurance Supervisor MCI Careers

Experienced Call Center Operations Supervisor MCI Careers

Call Center Coordinator II Fortrea

Call Center Coordinator II Fortrea Inc

Onsite Call Center Quality Analyst Qualfon, Inc.

Onsite Call Center Quality Analyst Qualfon

Call Center Representative (FULL-TIME) MCI

Call Center Representative - Hybrid Cinemark

Trilingual Call Center Representative - Hybrid Cinemark

Call Center Representative (3404) US Heart and Vascular

Emergency Dispatch Center Supervisor - 3Rd Shift Kings III

Emergency Dispatch Center Supervisor - 3rd Shift Kings III of America Inc

Contact Center Operations Supervisor MCI Careers

Fulfillment Center Supervisor/Manager (Future Opportunities) Cart.com

Senior Supervisor, Data Center Critical Facilities Equinix

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