p/>The Airport Shuttle Supervisor position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance.
The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Master Project Plan: Develop and implement a comprehensive Master Project Plan using automated project management tools, defining the project charter, scope, and integrated change control processes.
Install and upgrade software, set up hardware, and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones . • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred .
Assist Tier 1 or Tier 2 CCRs in responding to customer inquiries regarding the insurance affordability programs, Advanced Premium Tax Credits (APTCs), modified adjusted gross income (MAGI), qualified health plans (QHPs), and managed care program, community resources, and options for client inquiry resolution programs. Assist with the development and implementation of procedures pertinent to the effective and efficient operation of the Call Center, and assist with establishing performance goals and measurements for Tier 1 or Tier 2 CCRs.
p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In this role, you can expect the following working conditions:
Remote work: Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.
p>Responsible for increasing member and provider satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Additional responsibilities to include but not limited to the following:
- Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
Morristown, NJ23 days ago
ul>Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment. The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations.
Morristown, New Jersey30+ days ago
div>We believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world.
Our growing pediatric neuroscience practice is seeking energetic and organized individuals to join our team.
p>In this role, you'll make an impact in the following ways: Respond to customers inbound calls via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
In this role, you'll make an impact in the following ways:
- Respond to customers inbound calls via phone (voice) regarding transfer agency services, including account transfers, shareholder transactions, and account maintenance.
As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
Morristown, NJ30+ days ago
Scheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider. · Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
To preserve our pioneering, entrepreneurial spirit, we impart our values through the ongoing Better@Medcor campaign: encouraging our advocates to make a conscious choice to practice our values, to celebrate and recognize each other via our peer recognition program, and to support one another during tough times. Our nurses must be able to visualize an injury while on the phone and clarify details about the injury while following our propriety algorithms to guide the triage of the injured worker.
As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.
Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience.
EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates.
p>The Volvo Tier 1 Team Leader is responsible for leading, coaching, developing, and motivating the Roadside team by responding to questions, providing guidance and direction, and demonstrating excellent leadership and interpersonal skills. The Team Leader ensures efficient performance of the team to provide world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints and addressing questions regarding their vehicle and more.
p>The Data Center Technician Manager leads hands-on technical teams responsible for cabling, hardware installation, and day-to-day data center operations. Your responsibilities will include: • Lead and mentor a team of data center technicians supporting fiber, copper cabling, racking, stacking, and infrastructure installs.
Job Summary: The Senior Business Strategy Manager (B2B Customer Contact Center) will lead the building process of the short and long-term strategic goals and priorities for Nespresso USA's support of it's B2B Out-of-Home business within our B2B Customer Contact Center. Lead the Creation Process for B2B Support Strategy Including the Market Business Strategy and the Operational Plan• Providing a strategic framework for the building process of MBS, OP and OMP.• Facilitating an active team contribution to consider all possible business perspectives.•
A day in the life of a Manager of Patient Access Center (PAC) Performance Improvement at Hackensack Meridian Health includes: Shape Strategy with Data: Use performance data and analytics, including insights from AI-powered tools, to set the department's overall strategy. Directly supports both leaders and staff to help deliver an outstanding patient experience, moving beyond traditional quality assurance to design and proactively implement systems that drive excellence.
You'll lead a high-performing, multi-disciplinary operations team and partner tightly with Design, Build, Network, Security, Capacity Planning, and the DC orgs to deliver world-class availability and cost efficiency. Scale tooling & automation: mature DCIM/BMS/EPMS, monitoring/alerting, work management (Jira/ServiceNow), knowledge base (Confluence), and light scripting/SQL for telemetry and workflow automation.
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
New York, New York15 days ago
Educational Assistance Program available to eligible employeesParental Leave available to eligible employeesTime Off available to eligible employees: Vacation, Sick, Personal and HolidaysYou may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. They will provide strategic thought leadership, coach, mentor, and manage a team of Customer Service Representatives to ensure that plan participants and sponsoring employers receive an exemplary high-touch level of service.
p>Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business. The role comes with a high degree of personal accountability and autonomy and will require effective engagement across various stakeholders including design, engineering, operations, supply chain, and network delivery.
Piscataway, NJ30 days ago
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. Closely monitor all components of infrastructure through the BMS system to identify and report any problems, resolve issues when possible or engages appropriate internal team members when necessary to try and troubleshoot.