Call Center Manager (GA & NE Regions) Bulldog GamingCall Center Manager (GA & NE Regions)Kennesaw, GeorgiaThe primary responsibilities of this position include, but are not limited to, receiving in-bound service calls, troubleshooting issues, coordinating the dispatch of field personnel, ensuring field personnel are notified of new jobs, documenting the corrective steps taken, relaying information to the Senior Service Solutions Representatives and Supervisors,, assisting in implementing procedural changes, addressing immediate issues with Service Solutions staff, assisting Service Solution Representatives with challenging customer service matters and associated communications, taking the lead of ongoing service related issues, monitoring overall staff performances and training, delegating tasks to the Service Solutions staff, providing staffing and service reports to the Director of Gaming Operation Strategies, and scheduling of all Service Solutions personnel. Proficiently utilize Microsoft Outlook, Salesforce, Field Service Lightning, Bomgar, ADP, NRT BackOffice portal, TouchTunes portal, Intralot Portal, RMS portal, Bankshot portal, M3t Portal, ALE BackOffice portal, and Switchvox.
Manager, Claims Customer Service Call Center Brickhouse ResourcesManager, Claims Customer Service Call CenterAtlanta, GAMonitor staffing levels, schedules, call volume, service levels, abandonment rates, productivity, quality results, and customer experience measures. Oversee escalated customer, agent, and provider inquiries and coordinate with internal departments to resolve complex issues.
Care Manager â Patient Support Call Center -Remote IQVIA Holdings IncCare Manager â Patient Support Call Center -RemoteAtlanta, GARemote$22–$23 / hourIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.
NewCall Center Supervisor - WI Southeastrans, Inc.Call Center Supervisor - WIGAOversees daily team performance, coaching, workforce utilization, employee development, and escalation resolution to ensure exceptional service delivery for members, providers, and clients while maintaining a productive and engaged work environment. Manage workforce scheduling activities, including employee training and retraining, vacations, breaks, overtime assignments, shift rotations, coverage planning, and staffing for absences.
Call Center Supervisor (Cashway Direct) Eagle Business CreditCall Center Supervisor (Cashway Direct)Woodstock, GA$65,000–$70,000 / yearThis position requires a hands-on leader who can improve processes, motivate employees, and work closely with leadership to ensure smooth operations from initial contact through funding. Strong organization, communication, and leadership skills are essential to balance performance management and team development while maintaining a positive, high-energy work environment.
NewCall Center Trainer - WI Southeastrans, Inc.Call Center Trainer - WIGAThe Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.
NewCall Center Team Lead Serenity Mental Health CentersCall Center Team LeadSandy Springs, GAYou'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences.
Pharmacy Tech II - CarelonRx Call Center Elevance Health IncPharmacy Tech II - CarelonRx Call CenterGARequires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Call Center Representative A Smile 4 UCall Center RepresentativeAlpharetta, GAFull timeWe're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment. A Smile 4U is a privately owned dental practice with locations in Cartersville , Dalton , Decatur , East Point , and Hiram .
Pharmacy Tech II - CarelonRx Call Center Elevance HealthPharmacy Tech II - CarelonRx Call CenterAtlanta, GeorgiaRequires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Decatur, GARemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
Bilingual Call Center Representative Ascensus LLCBilingual Call Center RepresentativeAtlanta, GARemoteService center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts. Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.
Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid Emory HealthcareManager, Patient Access Contact Center - M-F 8-5pm, HybridAtlanta, GeorgiaFull timeEnvironmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.
Manager, Patient Access Contact Center M F 8 5pm, Hybrid Emory Healthcare IncManager, Patient Access Contact Center M F 8 5pm, HybridAtlanta, GAEnvironmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.
Call Center Representative - Tucker, GA - Hybrid Gainwell Technologies LLCCall Center Representative - Tucker, GA - HybridTucker, GA$29,100–$41,600 / year2 or more years of customer service experience in any industry Knowledge of basic help desk software, computer software and Microsoft Office applications Strong problem-solving skills to bring inquiries to effective resolution Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.".
Medicaid Call Center Representative - Tucker, GA (Hybrid) Gainwell Technologies LLCMedicaid Call Center Representative - Tucker, GA (Hybrid)Tucker, GA$29,100–$41,600 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerAtlanta, GA$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Assistant Distribution Center Manager National Business Furniture IncAssistant Distribution Center ManagerAustell, GAWe have worked with hundreds of thousands of businesses across the country - from startups to Fortune 500 companies - to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. This is a great opportunity for someone who is ready to take the next step their career in supporting our DC Manager in shaping the operational success of our newest and largest distribution center in company history.
Data Center Manager (Night Shift) DataBank Holdings Ltd.Data Center Manager (Night Shift)GADataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. Closely monitor all components of infrastructure through the BMS system to identify and report any problems, resolve issues when possible or engages appropriate internal team members when necessary to try and troubleshoot.
Senior Manager, Data Center Operations Oracle CorpSenior Manager, Data Center OperationsAtlanta, GA$126,200–$264,100 / yearLong-term career development: Benefit from internal mobility, leadership development, role-based technical training, and growth opportunities for professionals building long-term careers in cloud infrastructure, facilities operations, and vendor strategy. 5-7+ years of experience in vendor management, supplier management, facilities operations, procurement, contract management, supply chain, data center operations, construction operations, industrial services, or related operational environments.
NewSr Principal Program Manager - Data Center Campaigns Oracle DefunctSr Principal Program Manager - Data Center CampaignsAtlanta, GA$126,200–$264,100 / yearThe Sr Principal Program Manager - Data Center Campaigns will own the operating rhythm for a national campaign that connects campaign strategy, community programs, sustainability messaging, consultant execution, and local advocacy into one coordinated motion. The scope is unusually cross-functional: national campaign strategy, message development, storytelling, external consultant orchestration, community engagement pillars, and executive-ready execution across Nashville/DC-based partners and local teams.
Sr. Contact Center Operations Manager - Remote Sharecare IncSr. Contact Center Operations Manager - RemoteGARemoteThrough its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. This is a build role, not a maintain role - the successful candidate will be responsible for operationalizing and leading a new team from the ground up, with direct accountability for service level performance, member experience, and operational quality from launch forward.
Data Center Construction QA / QC Manager PkazaData Center Construction QA / QC ManagerAtlanta, GAThe candidate should be experienced in leading the Commissioning process and understand the MEP construction coordination of complex data center projects, communicate with contractors and vendors to obtain documentation, schedule technicians, and coordinate startup and testing of complex electrical and mechanical equipment and systems in a datacenter environment. Supervise the on-site management the facility manager, facility technicians, sub-contractors and vendors, ensuring that all level 1 -3 commissioning is performed according to established practices and procedures.
Principal Data Center Manager PkazaPrincipal Data Center ManagerAtlanta, GAThis opportunity is with an established Data Center Construction Services Company that is investing heavily with the expansion of their Mission Critical Data Center Practice with hopes to provide a greater offering of mission-critical data center construction solutions. Responsibilities: Need to be very good with client facing and have an extensive network of data center end users - enterprise, colo's, and hyperscale market as well as industry connections to create new business opportunities.
NewSenior Sales Manager - Data Center HoneywellSenior Sales Manager - Data CenterAtlanta, GAYOU MUST HAVEMinimum of 10+ years of experience in sales, preferably in new customer acquisitions with a proven track record of meeting or exceeding new business sales quotas. Must have 5 years of experience growing and managing sales teams.3-5 yrs experience with selling complex technologies in large data center customers.
Distribution Center - Operations Manager The Home Depot IncDistribution Center - Operations ManagerGAKey Responsibilities: 20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates).
Service Delivery Center - QA Guidewire Testing Manager Ernst & Young Global LtdService Delivery Center - QA Guidewire Testing ManagerAlpharetta, GA$86,600–$197,800 / yearTechnical competency experience with Test Strategy & Operating Model Development, Testing Center of Excellence/IT Transformation Program Management, Test Automation Framework Architecture, Agile Test Management, User Acceptance Test Coordination, IT Organizational Change Management, Performance Testing Program Management, Customer Relationship Management, Enterprise Resource Planning, Enterprise Data Management, IT Life cycle Management or IT Delivery Management. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
Assistant Distribution Center Manager National Business FurnitureAssistant Distribution Center ManagerAustell, GeorgiaWe have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. This is a great opportunity for someone who is ready to take the next step their career in supporting our DC Manager in shaping the operational success of our newest and largest distribution center in company history.
NewManager, Critical IT Facilities - (Data Center Systems) Emory UniversityManager, Critical IT Facilities - (Data Center Systems)Atlanta, GeorgiaFull timeMINIMUM QUALIFICATIONS: A bachelor's degree and five years of work experience with data center operations, cabling (voice, data, copper, fiber), and environmental data center equipment (UPS, generator, PDU, electrical circuits, fire protection) or an equivalent combination of related work experience, education, and training. KEY RESPONSIBILITIES: Provides technical oversight and planning, risk management, and emergency management support of all Emory University Office of Information Technology (OIT) critical facilities, data closets, and data center colocations, with focus on Emory managed data centers.
NewContact Center Strategy, Growth, and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Strategy, Growth, and Transformation ManagerAtlanta, GA$134,500–$265,100 / yearLead a small team to develop roll out plans with clients, meet with regional stakeholders to evangelize WFM, coordinate with technical resources on WFM configuration, create WFM training, and guide teams through WFM operations using Genesys. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Contact Center Manager OTR SolutionsContact Center ManagerRoswell, GAIn this role, you will act as the central intake hub for inbound phone calls, emails, and digital communications, including Dialpad call routing and shared inbox management. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.
Data Center Operations Manager Allen Media LLCData Center Operations ManagerAtlanta, GAWe are hiring a Data Center Operations Manager based in Atlanta, GA to own the day-to-day operations, reliability, and lifecycle of our on-site infrastructure that supports our streaming services. We are now investing in a ground-up rebuild of our streaming platform with a privacy-rst architecture, modern shared-code strategy, and the engineering rigor needed to grow sustainably.
Data Center Construction Manager - Owners Rep PkazaData Center Construction Manager - Owners RepMableton, GAMaintain liaison with various contractors and vendors in order to manage the day to day activities that impact the delivery of company’s critical facilities construction projects. Experience with Electrical / Mechanical: Navy nukes - EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force – Power Production, Generator Techs, Maritime, Coast Guard, Army National Guard, etc.
Data Center Operations Manager , ATL DCO Amazon.com IncData Center Operations Manager , ATL DCOLithia Springs, GAIn addition to strong knowledge in Data Centers, hardware, and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level.
Multi-Tenant Data Center (MTDC) Facilities Account Manager - Central, Northeast & Southeast Region Eaton Corporation PlcMulti-Tenant Data Center (MTDC) Facilities Account Manager - Central, Northeast & Southeast RegionSmyrna, GA$143,250–$210,100 / yearYou will be responsible for developing a keen understanding of the assigned account(s) business needs and drivers, decision making process and buying behavior and for leading the development and delivery of specifically tailored value propositions, accurate, recommended solution proposals and complete, customer life-cycle services. Eaton's North American Sales Division is currently seeking a Multi-Tenant Data Center (MTDC) Regional Facilities Account Manager - Central, Northeast & Southeast Region to join our team.
Contact Center Transformation - Manager PricewaterhouseCoopers LLPContact Center Transformation - ManagerAtlanta, GA$99,000–$232,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members.
Manager, Payroll Contact Center, Shared Services CRH PlcManager, Payroll Contact Center, Shared ServicesAlpharetta, GAJob Description Apply now Manager Payroll Contact Center Shared Services Alpharetta, Georgia, United States Job ID 519812CRHs Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America. This position demands strong leadership, communication, and problem-solving abilities to manage the contact center payroll team, enhance processes, and achieve the highest levels of customer satisfaction and operational efficiency.
NewPrincipal Data Center Facilities Development Manager (Delivery TPM) Oracle DefunctPrincipal Data Center Facilities Development Manager (Delivery TPM)Atlanta, GA$126,200–$264,100 / yearLeads the role of primary point of contact between the company and colocation providers, ensuring clear and effective communication, addressing long-term strategic issues, and acting as the primary liaison for escalated or high-risk matters. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
NewSenior Principal Data Center Delivery Technical Program Manager Oracle DefunctSenior Principal Data Center Delivery Technical Program ManagerAtlanta, GA$126,200–$264,100 / yearThe Senior Principal TPM identifies and resolves deployment blockers, resource constraints, vendor performance issues, material shortages, and other delivery risks; leads rapid-response engagements to address complex site challenges; develops recovery plans to maintain schedules; validates workforce readiness, material availability, and deployment sequencing; and monitors contractor and vendor performance against project milestones. Leads the role of primary point of contact between the company and colocation providers, ensuring clear and effective communication, addressing long-term strategic issues, and acting as the primary liaison for escalated or high-risk matters.
NewBanking Center Manager First Horizon CorpBanking Center ManagerAtlanta, GAHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
Senior Project Manager, Data Center, Project & Development Services Cushman & WakefieldSenior Project Manager, Data Center, Project & Development ServicesAtlanta, GeorgiaThe Senior Project Manager provides project management experience to designated projects and assignments for a particular client account, property portfolio, or large facility/complex through interaction with the client, property or facility management team, and project management staff. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
Investments Manager - Data Center Portfolio QTS Realty Trust LLCInvestments Manager - Data Center PortfolioDuluth, GAKnowledge Skills and Abilities You Will Need: Ideal candidates will have a proven history of being extremely self-motivated, highly organized and open communicators who are eager to work in a fast-paced client focused entrepreneurial environment with limited formal structure. Who You Are: The Senior Investments Manager will be responsible for managing and owning the diligence process for new investment opportunities at QTS: Manage processes internally for investments group to ensure timely and accurate response.
Senior Investments Manager - Data Center Portfolio QTS Realty Trust LLCSenior Investments Manager - Data Center PortfolioDuluth, GAKnowledge Skills and Abilities You Will Need: Ideal candidates will have a proven history of being extremely self-motivated, highly organized and open communicators who are eager to work in a fast-paced client focused entrepreneurial environment with limited formal structure. Who You Are: The Senior Investments Manager will be responsible for managing and owning the diligence process for new investment opportunities at QTS: Manage processes internally for investments group to ensure timely and accurate response.
Sourcing & Procurement Management Chemicals Center of Excellence Lead Senior Manager - NASPFY26 Accenture PlcSourcing & Procurement Management Chemicals Center of Excellence Lead Senior Manager - NASPFY26Atlanta, GAWhether identifying opportunities to reduce clients' chemicals costs and environmental impacts or proposing innovative solutions that curb the effect of soaring prices and longer lead times, Accenture's Sourcing & Procurement team delivers tangible business results for our clients - while also enhancing the employee experience, customer satisfaction, and community impact. This is an extraordinary chance to begin a rewarding career at Accenture Interactive Immersed in a digitally compassionate and innovation-led environment, here is where you can help top clients shift to the New using leading-edge technologies on the most ground-breaking projects imaginable.
Sr Project Manager, IT, Product & Portfolio Center American Cancer SocietySr Project Manager, IT, Product & Portfolio CenterAtlanta, GeorgiaRemoteProject Manager provides mentorship to other project managers, contributes to continuous improvement of ACS’s project delivery framework, and ensures that projects are delivered with excellence and stakeholder alignment. Project Manager, IT, Product & Portfolio Center, provides leadership for large-scale, complex, and enterprise-critical technology initiatives that support the American Cancer Society’s mission and strategic goals.
Escalation Manager - Customer Care Centers Bank OZKEscalation Manager - Customer Care CentersAlpharetta, GAEnsure escalated cases are handled with appropriate documentation expectations and handoffs, including escalation to leadership and/or Financial Crimes Risk Management resources when required by procedure. Partners with Customer Care leadership and Financial Crimes Risk Management to support sound risk management practices and reinforces fraud-aware call handling.
Quality Assurance Call Monitoring Southeastrans, Inc.Quality Assurance Call MonitoringGASUMMARY: Provides Quality call monitoring for agents and completes observation quotas, verifies accuracy of call center script usage, process and procedures, figures, calculations, and postings pertaining to business transactions recorded by other workers by performing the following duties. Seek calls or portions of calls which perfectly demonstrate desired call handling behaviors for varying and requested/assigned situations to support business needs, and save and share with training and leadership.
CONFERENCE SERVICES ATTENDANT (ON CALL) Compass Group North AmericaCONFERENCE SERVICES ATTENDANT (ON CALL)Atlanta, GA$20–$28 / hourBoth full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Summary: Ensures that all meeting rooms and public areas of the facility are maintained to the highest level of professional appearance and that all meeting requirements are met prior to the meeting start time.
Supervisor Patient Access Contact Centers; M-F 8-5pm, hybrid Emory Healthcare/Emory UniversitySupervisor Patient Access Contact Centers; M-F 8-5pm, hybridAtlanta, GAEnvironmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Knowledge, Skills, and Abilities (required): + Strong interpersonal and communication skills + Ability to coach and motivate team members + Familiarity with contact center systems and performance metrics + Detail oriented with strong organizational skills + Commitment to patient-centered service and continuous improvement .
Supervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsite Emory Healthcare/Emory UniversitySupervisor Patient Access Contact Centers – Operator Services; M-F 11pm – 8am, hybrid – 3 days a week onsiteAtlanta, GAEnvironmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Knowledge, Skills, and Abilities (required): + Strong interpersonal and communication skills + Ability to coach and motivate team members + Familiarity with contact center systems and performance metrics + Detail oriented with strong organizational skills + Commitment to patient-centered service and continuous improvement .