NewSales Representative - Patient Intake Advisor JobotSales Representative - Patient Intake AdvisorNashville, TN$100,000–$500,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This organization works with patients from around the world, including professional athletes, executives, entrepreneurs, high-performing individuals, and everyday people searching for options that may help improve their quality of life.
Off Site Call Center Agent ( WFH ) Advanced Home CareOff Site Call Center Agent ( WFH )Nashville, TN$28–$30By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. Advanced Home Care promotes advancement and rewards our employees based on individual performance and merit.
Virtual Call Center Agent Dynata LLCVirtual Call Center AgentTNRemoteWe are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Bilingual (Spanish/English) Dynata LLCVirtual Call Center Agent - Bilingual (Spanish/English)TNRemoteWe are looking for talented bilingual call center survey agents to perform outbound surveys from home with respondents and accurately record their answers in both Spanish and English. NOT QUALIFIED: corded jack type, any gaming headset (usb or not), Wireless/Bluetooth, True wireless Mono or Stereo type of headset.
Virtual Call Center Agent - Utah (Day) Dynata LLCVirtual Call Center Agent - Utah (Day)TNRemoteBelow are the other technical requirements for this position: Windows machine running Windows 10 OR Mac computer running a recent version of MAC OS No Chromebooks - these are not compatible with our systems 8 GB of RAM 64 bit Operating system 1.8GHz CPU or faster with at least 2 cores Most recently updated version of Chrome browser Ability to download software to the computer A personal email address capable of receiving files 10 Mbps download internet access speed, 5 mbps upload speed or higher Direct plug-in wired access to the data connection (should be postpaid) Direct plug-in access for power for computer or laptop USB or other WIRED headset with mic. Job Requirements: Must live and work in one of the following U.S. states: UT, NV, ID, or TN Must be 18 years or older Ability to read and speak clearly Ability to handle difficult calls in a professional manner Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform Typing speed of 30 wpm while maintaining accuracy is preferred Ability to sit and type for majority of shift Ability to provide own equipment (laptop, headset, webcam etc.) Have a dedicated, quiet working space that is free of distractions to conduct business.
Remote Call Center/Outbound Sales American Home DesignRemote Call Center/Outbound SalesGoodlettsville, TNRemotePart timeOur agents are responsible for making outbound calls to potential customers who have shown some interest in our products and scheduling a free consultation with them. According to Top Remodeling Magazines, American Home Design, Inc. consistently ranks in the top 100 remodeling companies in the country and #1 in TN.
Remote Call Center Appointment Setter / Confirmer American Home DesignRemote Call Center Appointment Setter / ConfirmerGoodlettsville, TNRemoteFull timeSchedule Management: responsible for confirming and issuing our technicians' daily appointments in 4 markets- Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities. Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments.
REFERRAL NURSE - INTAKE CALL CENTER (PRN) University Health Services IncREFERRAL NURSE - INTAKE CALL CENTER (PRN)Franklin, TNTo the extent any reference to UHS or UHS facilities on this website, including any statements, articles, or other publications contained herein, relates to our healthcare or management operations, it is referring to Universal Health Services subsidiaries, including UHS of Delaware. About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation.
Call Center Representative TEN Credit UnionCall Center RepresentativeNashville, TNFull timeYou'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation.
Call Center Representative - College Graduate The Tennessee Credit UnionCall Center Representative - College GraduateNashville, TNAs a Call Center Representative, you'll gain hands-on experience across a wide range of customer and financial services responsibilities, including: Answer incoming calls and assist members in a professional, timely, and friendly manner. You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.
Call Center Representative The Tennessee Credit UnionCall Center RepresentativeNashville, TNYou'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation.
Remote Call Center Representative WellSkyRemote Call Center RepresentativeTennesseeRemoteContact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction. The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders.
Call Center Representative Monogram Health IncCall Center RepresentativeBrentwood, TNMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Call Center Representative - Bilingual Monogram Health IncCall Center Representative - BilingualBrentwood, TNMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Call Center Representative Monogram HealthCall Center RepresentativeBrentwood, TennesseeMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Call Center Representative - Bilingual Monogram HealthCall Center Representative - BilingualBrentwood, TennesseeMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
In-Bound Call Center Representative IronMountain SolutionsIn-Bound Call Center RepresentativeFranklin, FloridaRemoteA successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success.
Remote-Real Estate Investment Representative/Disposition Agent RebuiltRemote-Real Estate Investment Representative/Disposition AgentNashville, TennesseeRemoteRebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Hybrid-Real Estate Investment Representative/Acquisitions Agent RebuiltHybrid-Real Estate Investment Representative/Acquisitions AgentNashville, TennesseeRebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)Nashville, TNRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncInbound Customer Service Agent - Consumer Relations (Remote)Nashville, TNRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Bilingual Customer Care Agent Advance FinancialBilingual Customer Care AgentNashville, TNThis department is open 365 days a year and our agents must have open availability including weekends and holidays. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
eSales Agent - Audi Nashville Sonic Automotive InceSales Agent - Audi NashvilleBrentwood, TN$41,600–$51,600 / yearThe eSales Agent's responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle.
Reservations Agent - Full Time (bilingual) Corporate Flight Management IncReservations Agent - Full Time (bilingual)Smyrna, TN$16.50–$21.50 / hourThe Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. Handle incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.
Surveillance Agent - Security GardaWorld Security Services U.S.Surveillance Agent - SecurityLa Vergne, TNFull timeGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
Surveillance Security - Agent GardaWorld Security Services U.S.Surveillance Security - AgentMt. Juliet, TNFull timeGardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
NewDirect Marketing Sales Agent HumanaDirect Marketing Sales AgentNashville, TNRemote$40,600–$55,800 / yearTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested. All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterTNAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Reservation Manager Agent U-Haul International IncReservation Manager AgentTNHelp support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington.
NewSupply Chain Agent CKE Restaurants Holdings, IncSupply Chain AgentFranklin, TNPart timeCompletes documented RFP solicitation process, obtains and analyzes competitive bids from suppliers, conducts negotiations on pricing, manufacturing capacity, quality compliance, inventory levels to be maintained, and product lead times for assigned categories. Ensures suppliers submit accurate and timely price changes in accordance with agreements, and that pricing is communicated accurately and timely to distribution partners.
Direct Sales Agent Specialist ( 1419) Allstate Insurance CompanyDirect Sales Agent Specialist ( 1419)Nashville, TNLeverages community contacts (natural market) to continually build a sales pipeline, as well as an active physical presence in your own community to build multiple centers of influence/referral sources (car dealerships, local events, community organizations, etc.). This role sells to walk-in customers, markets products outside of the office via marketing calls and in-person visits creating community relationships to promote continued growth and assist customers in the office.
AVP of Contact Center Technology CereCoreAVP of Contact Center TechnologyNashville, TNThe role includes advancing conversational AI, Agentic AI, CRM-integrated workflow automation, and intelligent routing technologies to elevate customer experience, operational efficiency, and compliance performance in a large healthcare enterprise. Parallon is seeking a transformational technology executive to serve as AVP of Contact Center Technology, responsible for establishing and directing the strategic technology vision for enterprise Contact Center operations.
Special Agent U.S. Department of Homeland SecuritySpecial AgentTN$48,854–$118,204 / yearOR Have at least 1 year of specialized experience equivalent to the GL-9 level (such as experience in or related to planning and conducting complex criminal investigations to determine violations of Federal laws and regulations; collecting and assembling facts to identify logical conclusions; gathering, analyzing, and evaluating evidence or data; conducting interviews and interrogations; making arrests; conducting searches and seizures; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; partnering with or leveraging networks or relationships from outside the organization; experience managing complex projects including setting priorities and determining resource requirements). OR Have at least 1 year of specialized experience equivalent to the GL-7 level (such as experience applying law enforcement, protective, or investigative techniques in the performance of job duties; identifying problem areas and proposing and implementing solutions; taking responsibility for own actions and those of team members to ensure the goals and deadlines for the team are met; leading meetings or seminars on behalf of a professional or academic group; setting work priorities and allocating resources; partnering with other individuals from within and outside the organization).
Customer Care Agent Advance FinancialCustomer Care AgentNashville, TN$18–$22Our call center is open 365 days a year, including weekends and holidays, while still providing flexible working hours. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information.
Contact Center Supervisor - Nashville, TN Regions Financial CorpContact Center Supervisor - Nashville, TNNashville, TNThe information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Job Description: At Regions, the Contact Center Supervisor oversees the day-to-day operations of a team of representatives that handle customer service inquiries and problems via telephone and e-mail.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureTN$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
NewContact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerNashville, TN$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
NewCustomer Service Agent | Part- Time Empire Auto PartsCustomer Service Agent | Part- TimeAntioch, TennesseeProduct Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.
Senior Director of Data Center Operational Deployment (Nashville, TN) Oracle CorpSenior Director of Data Center Operational Deployment (Nashville, TN)Nashville, TN$161,700–$338,500 / yearJob Overview: The Senior Director of Data Center Site Deployment is responsible for leading the end-to-end process of operationalizing newly constructed data center facilities, with a specialized focus on Mechanical, Electrical, and Plumbing (MEP) systems and the energization of high-density rack/GPU environments. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle''s differing products, industries and lines of business.
NewInbound Customer Service Agent – Consumer Relations (Remote) GE Appliances, a Haier companyInbound Customer Service Agent – Consumer Relations (Remote)Nashville, TNRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: + Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. . USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
NewBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) GE Appliances, a Haier companyBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)Nashville, TNRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. . USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
NewSupply Chain Agent CKE Restaurants Holdings, Inc.Supply Chain AgentFranklin, TNMay perform any or all of the following duties: Completes documented RFP solicitation process, obtains and analyzes competitive bids from suppliers, conducts negotiations on pricing, manufacturing capacity, quality compliance, inventory levels to be maintained, and product lead times for assigned categories. Ensures suppliers submit accurate and timely price changes in accordance with agreements, and that pricing is communicated accurately and timely to distribution partners.
Eligibility Lead Representative Integrated Resources, IncEligibility Lead RepresentativeNashville, TNRole Purpose: The Eligibility Lead Representative is a licensed individual who is responsible for providing real-time operations support to licensed agents who are responsible for assisting existing members with explaining their plan benefits and or changing their existing plan. This role focuses on workflow support, system navigation assistance, issue escalation, & operational efficiencies during the Annual Enrollment Period.
Eligibility Associate Representative MindlanceEligibility Associate RepresentativeNashville, TNCustomer Service Senior Representative with best in class service who can effectively handle inbound calls (occasional outbound calls) from/to existing Healthspring Medicare customers that are interested in changing from one Healthspring plan to another. The successful candidate will be able to communicate appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem-solving skills.
NewLead, Network Engineer - AI Humana IncLead, Network Engineer - AINashville, TNRemote$117,600–$161,700 / yearWork at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Implement (perform build/deploy) - with appropriate change ticketing/coordination; Perform post implementation validation/verification and performance testing - document results and provide to Humana; Participate in On-Call rotation; Perform after-hours solutions implementation; Support other teams as needed, after-hours; Work-At-Home Requirements.
Remote-Real Estate Investment Representative RebuiltRemote-Real Estate Investment RepresentativeNashville, TNRebuilt (www.rebuilt.com) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Quality Assurance Team Lead, Member Services Navitus Health Solutions, LLCQuality Assurance Team Lead, Member ServicesBrentwood, TennesseeFull timeFounded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. M-F 8am to 5pm): M-F 8AM to 5PM - Hybrid-3 Days in Office Overview: We are seeking a skilled Call Center Analyst Team Lead responsible for evaluating the performance of customer service representatives by monitoring inbound and outbound calls, or other interactions.
Medicare Sales Supervisor HealthPlanOne LLCMedicare Sales SupervisorTNManage day to day call center activities to include: monitoring key performance sale indicator reports, agent adherence, sales floor assistance. The Sales Supervisor is responsible for supervising and coordinating the daily activities of a team of licensed health agents engaged in promoting and selling plans by phone.
Client Services Specialist II Apidel TechnologiesClient Services Specialist IIFranklin, TNContractorCustomer Service Representatives are the face of Aetna and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Anticipates agents needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).
Supervisor, IT Support TriWest Healthcare AllianceSupervisor, IT SupportNashville, TNRemoteFull timeEstablishes regular meetings with other Service Desk staff to review aging of assigned service requests, share documentation and resolution of high severity issues, and drive solutions to minimize high severity issues. This role provides technical direction, manages customer relations, and performs related duties as assigned in order to document, assist and resolve tier 1 and 2 issues reported to the Service Desk.