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For this role, we are hiring at the following levels and targeted base pay salary ranges: The targeted base salary pay range for a Senior Consultant is: East Bay, San Francisco, Silicon Valley: Senior Consultant: $167,000-$203,000. Design, configure, and deploy Genesys Cloud CX solutions, including Architect call flows, in-queue flows, routing strategies (skills-based, bullseye, and predictive routing), queues, users, roles, and permissions.

Slalom Inc

Genesys Cloud Consultant Contact Center Technology

10+ years of executive leadership experience defining and executing enterprise-wide contact center, telephony, and customer experience platform strategy, leading large-scale, multi-year transformation initiatives within highly complex organizations and influencing senior business and enterprise stakeholders required. 7+ expertise in cloud-based contact center ecosystems (e.g., AWS/Amazon Connect), with accountability for end-to-end platform architecture, integration, modernization, and operational performance, including advanced capabilities across omnichannel engagement, IVR, intelligent routing, workforce optimization, and enterprise-scale analytics required.

YEAR

Centene Corporation Group

Vice President, Contact Center Platforms

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The analyst leads AI call calibration sessions, validates AI-generated quality outputs, and supports internal and external data validation audits, partnering closely with Quality, Operations, and Compliance teams. AI Quality Training and Validation Work with leadership team to refine AI-driven quality models to evaluate call handling, documentation accuracy, and eligibility case processing.

WellDyne

Contact Center Quality Specialist

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Nurse Supervisor, SNF oversees a team of staff in the absence of the Nurse Manager or department Director and acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensures effective communication and collaboration among departments. JMLTCC is one of two skilled nursing facilities owned and operated by Miami-Dade County, Public Health Trust and Jackson Health System to assist Jackson Memorial Hospital with the timely discharge of patients who cannot be easily discharged from the hospital to home or other community nursing homes.

Jackson Health System

Nurse Supervisor, Jackson Long Term Care Center, Full-Time, Evenings, 8 Hour Shift, 3PM-11PM

The analyst leads AI call calibration sessions, validates AI-generated quality outputs, and supports internal and external data validation audits, partnering closely with Quality, Operations, and Compliance teams. Partner with leadership on AI-driven audits of eligibility cases within the CRM system to confirm data integrity, completeness, and correct eligibility determinations.

WellDyneRx LLC

Monitors and analyzes quantitative service and productivity metrics (i.e., average speed to answer, abandon rate, service level, appointments scheduled, etc.) Provides leadership with quarterly reports outlining team's performance and growth including notable Clinical Practice Department information for process improvement and decision making. The individual in this position is part of the UHealthConnect Contact center and as a key member of our Contact Center Operations team, the Manager will support optimal functioning of systems and processes as we work to enhance patient satisfaction, improve patient clinical outcomes through timely appointments and maximize contact center operations for their respective specialty areas.

University of Miami

Manager Contact Center

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ADAPTED_NOW

Provide support to the PAC by participating in regular quality monitoring, supporting Patient Access Center metrics and performance management, report generation, intra-day schedule adherence, and quality monitoring of assigned ACRs. Promote and enforce the utilization of NYU FGP Healthcare systems, Patient Access Center (PAC) applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.

NYU Langone Medical Center, a world-class, patient-centered, integrated, academic medical center, is one of the nation’s premier centers for excellence in clinical care, biomedical research and medical education. Located in the heart of Manhattan, NYU Langone is composed of four hospitals: Tisch Hospital, its flagship acute care facility; the Hospital for Joint Diseases, one of only five hospitals in the nation dedicated to orthopaedics and rheumatology; Hassenfeld Pediatric Center, a comprehensive pediatric hospital supporting a full array of children’s health services; and the Rusk Institute of Rehabilitation Medicine, the world’s first university-affiliated facility devoted entirely to rehabilitation medicine--plus NYU School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. The medical center’s tri-fold mission to serve, teach and discover is achieved 365 days a year through the seamless integration of a culture devoted to excellence in patient care, education and research. For more information, go to <a href="http://NYULMC.org" target="_blank">NYULMC.org</a>.

NYU Langone Medical Center

Supervisor - Patient Access Center, Boynton Beach, Florida

You're comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals-and you pick up new platforms quickly because you're curious about how things work. You've spent 2-4 years in contact center operations, BPO, client services, or a related support environment-and you've seen enough to know what good looks like.

ShyftOff

ASC - Agent Success Coordinator

Working closely with program leadership, this role will be responsible for operational performance, staffing, workforce readiness, service delivery, and the effective management of supervisors and frontline personnel. ITCON Services is a forward-thinking consulting firm delivering innovative technology and management solutions that help our federal clients achieve mission success.

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.&nbsp; We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.
As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers&rsquo; dynamic needs.&nbsp; We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.
At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

ITCON Services

Site Manager Federal Contact Center

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Travel + Leisure Co

Consumer Finance Director, Contact Center Operations

As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

Deloitte

Pu&R Contact Center Operations And Transformation Manager

Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Senior Consultant in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.

Contact Center Operations And Transformation Functional Senior Consultant

Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.

Hilton Grand Vacations Inc

Welcome Center Rep

PART_TIME

You’ll design and deliver engaging, hands-on learning experiences that directly drive business results, and you’ll see the impact of your work in your learners’ performance. Partner with stakeholders and subject matter experts to identify training needs and set clear, measurable learning goals.

PODS Enterprises, LLC

Trainer II - Sales and Service Center

High School Diploma or equivalent required• One 1 to two 2 years in a public contact position preferably in an upscale or lifestyle brand hotel• Ability to work overnight• An intermediate to proficient understanding of Computer systems such as Opera Go Concierge HotSOS Microsoft Word Excel & Outlook is preferred• Enter and locate work-related information using computers andor point-of-sale systems• Ability to spend extended lengths of time viewing a computer screen• Possess a gracious friendly and fun demeanor• Ability to multitask work in a fast-paced environment and have a high level of attention to detail• Maintain positive and productive working relationships with other employees and departments• Ability to work independently and to partner with others to promote an environment of teamwork• Must be able to stand or walk a minimum eight-hour shift.• Job DescriptionJob PurposeUnder the general guidance of the Front Office Manager perform all duties connected with arriving and in-house guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition program.

Ennismore International Management Ltd

Front Desk Agent

Our Sustainability, Infrastructure, Real Estate, & Resilience offering advises clients on climate and disaster-related risks through comprehensive strategy, planning, and crisis management, while also providing expertise in capital investments, infrastructure projects, and real estate portfolio optimization. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability.

Kahua Service Desk Agent - Project Consultant

FULL_TIME

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Call Center Agent Jobs in Florida

Genesys Cloud Consultant Contact Center Technology Slalom Inc

Vice President, Contact Center Platforms Centene Corporation Group

Contact Center Quality Specialist WellDyne

Nurse Supervisor, Jackson Long Term Care Center, Full-Time, Evenings, 8 Hour Shift, 3PM-11PM Jackson Health System

Contact Center Quality Specialist WellDyneRx LLC

Manager Contact Center University of Miami

Supervisor - Patient Access Center, Boynton Beach, Florida NYU Langone Medical Center

ASC - Agent Success Coordinator ShyftOff

Site Manager Federal Contact Center ITCON Services

Consumer Finance Director, Contact Center Operations Travel + Leisure Co

Pu&R Contact Center Operations And Transformation Manager Deloitte

Contact Center Operations And Transformation Functional Senior Consultant Deloitte

Welcome Center Rep Hilton Grand Vacations Inc

Trainer II - Sales and Service Center PODS Enterprises, LLC

Front Desk Agent Ennismore International Management Ltd

Kahua Service Desk Agent - Project Consultant Deloitte

Contact Center Trainer MCI Careers

Contact Center Client Services Manager MCI Careers

Contact Center Operations Supervisor MCI Careers

Contact Center Quality Assurance Manager MCI Careers

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