UNKNOWN

FEED

Develop and maintain shift schedules, daily coverage plans, and staffing assignments to align resources with call and ticket volume, service contracts, business priorities, and SLA requirements; assign, adjust, and maintain agent call queue skills, skill levels, and queue membership to match staffing to demand, and make real-time adjustments during peak volume, coverage gaps, unplanned absences, outages, and rising wait or abandonment rates. Some of the IT Help Desk Supervisor responsibilities include but are not limited to: Manage US Enterprise Support Center operations including inbound call volume, service levels, average speed of answer, abandonment rates, schedule adherence, occupancy, queue performance, and workforce coverage.

YEAR

Intact Insurance

IT Help Desk Supervisor (Hybrid)

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As an experienced PlainID professional at Deloitte Consulting, you will be responsible for delivering high-quality work products within defined timelines while providing delivery and technical leadership to the PBAC engagement team who delivers the PBAC/ABAC authorization tools including PlainID. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Deloitte

Cyber Identity - Plainid/Pbac Engineering Manager II

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Senior Consultant, Salesforce Data 360 & Marketing AI

The ideal candidate will not only oversee the development of AI agents but also act as an AI transformation leader who can effectively influence executives, business leaders, and operational teams to adopt AI solutions by demonstrating measurable business value, productivity improvements, cost savings, and user experience benefits. Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.

IMCS Group Inc

Technology Lead | Cloud Platform | Amazon Webservices DevOps

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Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. Perform Scrum Master and RTEtype responsibilities, including facilitating planning and delivery cadences, managing crossteam dependencies and risks, removing impediments, and driving alignment across Product, Engineering, Quality, Architecture, and Operations.

Technology Lead | Consulting processes | Agile consulting

Albany, NY; Albuquerque, NM; Atlanta, GA; Austin, TX; Baltimore, MD; Baton Rouge, LA; Bentonville, AR; Birmingham, AL; Boise, ID; Boulder, CO; Buffalo, NY; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Columbus, OH; Dallas, TX; Denver, CO; Des Moines, IA; Detroit, MI; Fort Worth, TX; Ft Lauderdale, FL; Greenville, SC; Harrisburg, PA; Hartford, CT; Houston, TX; Indianapolis, IN; Jackson, MS; Jacksonville, FL; Kansas City, MO; Knoxville, TN; Lincoln, NE; Louisville, KY; Memphis, TN; Miami, FL; Milwaukee, WI; Minneapolis, MN; Montvale, NJ; Morristown, NJ; Nashville, TN; New Orleans, LA; Oklahoma City, OK; Omaha, NE; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Providence, RI; Raleigh, NC; Richmond, VA; Rochester, NY; Salt Lake City, UT; San Antonio, TX; Shreveport, LA; St Louis, MO; Tallahassee, FL; Tampa, FL; Tempe, AZ; Virginia Beach, VA; Winston-Salem, NC. Qualifications: Minimum five years of recent experience designing, implementing, operation or managing enterprise contact center, unified communications, voice, collaboration, or cloud workplace technologies, including experience leading technical teams or manor cross-functional initiatives.

KPMG International Cooperative

Manager, Unified Communications & Digital Management

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OTHER

With our employee-first focus, the Company is consistently recognized as a great place to work, earning multiple workplace and wellness awards, including the Great Place to Work® Award, Fortune 100 Best Companies to Work For, Fortune Best Workplaces for Parents, Fortune Best Workplaces for Millennials, and many others. We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community.

Crum & Forster

Customer Service Representative

[AW]-iCims

Responsibilities may include processing Medicare contracts and appointments, verifying certifications, reviewing commission inquiries, performing data entry, assisting with credentialing and recredentialing questions, and supporting background check review and documentation. This role requires strong customer service, research, problem-solving, communication, and system-navigation skills, with an emphasis on accuracy, ownership, compliance, and delivering a positive customer experience in both English and Spanish.

HOUR

CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.

CVS Health Corp

Bilingual Customer Service Representative - Broker Services (English/Spanish)

History SERVPRO of Stamford , serving the Fairfield County (Norwalk, CT) area understands the stress and worry that comes with a fire or water damage and the disruption it causes to your life, home, or business. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever.

Servpro

Project Manager - Mold / Water / Fire / General Cleaning

To meet these expectations, WC Claims Specialists are supported by a dedicated call center who can field calls for them and other specialized units who are responsible for setting reserves, making permanency payments, and following through on subrogation so they can dedicate the time needed to manage claims. Required Qualifications and Experience: 5+ years' experience as a Workers' Comp Claim Representative, or comparable knowledge and experience with various aspects of claims handling and/or process including advanced knowledge of medical terminology and WC regulations for CT claims.

New Jersey Manufacturers Insurance Company

Sr. Workers Compensation Claims Specialist

Within your first year, you should have delivered a material secure-build or CI capability, reduced operational risk in Docker Build Cloud or Auto Builds, and become a trusted partner to the teams and customers that consume the platform. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

Docker Inc

Senior Software Engineer, Secure Build

This 100% remote, 1099 independent-contractor life insurance sales role connects you with families who requested coverage information, from first call to completed application. A state life insurance license is required before soliciting or selling business, and licensing timelines vary by state.

The Wood Agency Life

Telesales Representative

Manatal

This role will be responsible for architecting scalable, highly available customer experience (CX) platforms utilizing NICE CXone and related technologies, including voice, digital, AI, analytics, and telephony integrations. The ideal candidate will have deep expertise in contact center architecture, IVR/ACD design, cloud migration strategies, API integrations, routing optimization, and omnichannel customer engagement.

Kaleidoscope Animations (Inactive)

Solution Architect

Bring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.
 In business since 1912, and headquartered in Boston, today we are the eighth largest global property and casualty insurer based on 2023 gross written premium. We also rank 87th on the Fortune 100 list of largest corporations in the US based on 2023 revenue. As of December 31, 2023, we had $49.4 billion in annual consolidated revenue.
 We employ over 40,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

Call Center Agent Jobs in Connecticut

IT Help Desk Supervisor (Hybrid) Intact Insurance

Cyber Identity - Plainid/Pbac Engineering Manager II Deloitte

Senior Consultant, Salesforce Data 360 & Marketing AI Deloitte

Technology Lead | Cloud Platform | Amazon Webservices DevOps IMCS Group Inc

Technology Lead | Consulting processes | Agile consulting IMCS Group Inc

Manager, Unified Communications & Digital Management KPMG International Cooperative

Customer Service Representative Crum & Forster

Bilingual Customer Service Representative - Broker Services (English/Spanish) CVS Health Corp

Project Manager - Mold / Water / Fire / General Cleaning Servpro

Sr. Workers Compensation Claims Specialist New Jersey Manufacturers Insurance Company

Senior Software Engineer, Secure Build Docker Inc

Telesales Representative The Wood Agency Life

Solution Architect Kaleidoscope Animations (Inactive)

Remote Inside Sales Representative Liberty Mutual Holding Company Inc

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