Call Center Technologies: Support and development for the custom-built call center agent desktop platform used by internal customer service teams, andcritical IVR technology projects, in clouding the implementation, integration, and optimization oftheenterprise IVR system. A Principal Engineer who thrives in a highly technical, fast-moving environment; someone who embraces ownership, solves complex problems, and helps shape the engineering direction of customer communications platforms, corporate web experiences, and internal agent tools.