NewCall Center Agent JobotCall Center AgentCincinnati, OH$50,000–$65,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are looking for qualified Life Insurance Call Center Agent's to assist current and prospective policyholders by providing information about life insurance products, processing policy changes, answering questions, and resolving customer concerns.
Call Center Agent / Customer Retention Representative Apptad IncCall Center Agent / Customer Retention RepresentativeCincinnati, OHThe role focuses on resolving customer inquiries efficiently during the first interaction, educating customers on bank products and services, and identifying opportunities to upsell and cross-sell based on customer needs. Educate customers on bank products and services, including upselling and cross-selling when appropriate.
NewMedical Call Center Agent I HealthSource of OhioMedical Call Center Agent ICincinnati, OHWho We Are: HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
Experienced Call Center Agent (or Medical Receptionist) HealthSource of OhioExperienced Call Center Agent (or Medical Receptionist)Cincinnati, OHWho We Are: HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Cincinnati, OHRemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
EZConnect Regional Call Center Agent Southwest Ohio Regional Transit AuthorityEZConnect Regional Call Center AgentCincinnati, OHWorking knowledge of computers, CRM software, VoIP soft phones, and willingness to learn new systems (examples: COM system, Trapeze, TransitMaster, ezFare, OTP); headway data sheets, Microsoft office, internet, intranet and Outlook. Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls, retrieving emails, and responding to online chat messages from the EZConnect website/portal.
NewManager of Call Center InhabitIQ IncManager of Call CenterMason, OHOur 1,500+ team members drive strategic partnerships, deliver best-in-class software solutions and services, and foster innovation and collaboration across software, payments, and insurance. The Manager of Call Center oversees the daily operations of the contact center, ensuring agents deliver timely, high quality support to Clients.
NewCall Center Representative, Public Safety Dispatch Center, Fulltime, Third Shift UC HealthCall Center Representative, Public Safety Dispatch Center, Fulltime, Third ShiftCincinnati, OHExercise sound judgment under stressful circumstances; communicate effectively, concisely and articulately in oral form; develop and maintain effective working relationships with supervisors, associates, other agency representatives and general public; handle sensitive inquiries and contacts with officials and general public; demonstrate excellent hearing and diction; analyze situations, establish facts and formulate viable conclusions; document all activities performed. Keeps informed and aware of persons and places suspected of illegal activity and/or potential for problems within an assigned area; Enters or retrieves data from a computer terminal, PC or other keyboard device; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide PRIIDE Core values.
Call Center Representative, Public Safety Dispatch Center, Fulltime, Second Shift UC HealthCall Center Representative, Public Safety Dispatch Center, Fulltime, Second ShiftCincinnati, OHExercise sound judgment under stressful circumstances; communicate effectively, concisely and articulately in oral form; develop and maintain effective working relationships with supervisors, associates, other agency representatives and general public; handle sensitive inquiries and contacts with officials and general public; demonstrate excellent hearing and diction; analyze situations, establish facts and formulate viable conclusions; document all activities performed. Keeps informed and aware of persons and places suspected of illegal activity and/or potential for problems within an assigned area; Enters or retrieves data from a computer terminal, PC or other keyboard device; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively and jointly to provide PRIIDE Core values.
NewBancorp Security Operations Center Agent II 7am-3:30pm Fifth Third BankBancorp Security Operations Center Agent II 7am-3:30pmCincinnati, OhioGENERAL FUNCTION : Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
NewBancorp Security Operations Center Agent II 3pm-11:30pm Fifth Third BancorpBancorp Security Operations Center Agent II 3pm-11:30pmCincinnati, OHGENERAL FUNCTION: Responsibilities for the BSOC Central Station Event Analyst include responding to all Business Security Operations Center communication requests and alarm signals appropriately and executing life safety processes and procedures in a central station environment under supervision. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Call Center Representative Sparkbit 360Call Center RepresentativeCincinnati, OhioAs a Call Center Representative, you will handle inbound and outbound calls, address customer inquiries, resolve issues, and ensure an outstanding customer experience. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Call Center / Confirmation Representative Great Day Improvements: A Family of BrandsCall Center / Confirmation RepresentativeCincinnati, OhioFull timeFirst/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour Responsibilities: * Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available. Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
NewVeterinary Call Center Representative PetWowVeterinary Call Center RepresentativeLakeside Park, KY$33,280–$35,360Team members assist with scheduling, answering questions, resolving concerns, and helping guide clients through their pets’ care needs across medical, grooming, and preventative services. This role requires flexibility in scheduling across our full range of operating hours as well as the ability to float between our hospital locations (all within a 15-mile radius).
Call Center Representative Great Day Improvements LLCCall Center RepresentativeCincinnati, OHCall quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available. First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour.
Customer Care Center Agent Southwest Ohio Regional Transit AuthorityCustomer Care Center AgentCincinnati, OHWorking knowledge of computers and willingness to learn new systems (COM system, Trapeze, TransitMaster, eFare, OTP); headway data sheets, word processing, spreadsheets, internet, and e-mail. Converse with customers verbally and/or electronically to determine destination, travel dates and times and accommodations required by answering incoming calls and retrieving emails from the company''s website.
NewVeterinary Welcome Center Agent PetWowVeterinary Welcome Center AgentHighland Heights, KY$32,240–$34,320This position supports both our clients and veterinary team by managing front desk operations, coordinating communication, maintaining accurate records, and helping ensure a smooth flow of daily appointments and services. As the first point of contact for clients and their pets, receptionists play a critical role in creating a welcoming and positive experience.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHAOH$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Contact Center Manager Digital Management LLCContact Center ManagerSharonville, OHDMI works with each client to understand their unique mobility needs and deliver fast, accurate and reliable support to their employees through our various ticketing services, live support and chat options for upgrades, new lines of services, MACDs and more. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
Remote- Real Estate Investment Representative/Disposition Agent RebuiltRemote- Real Estate Investment Representative/Disposition AgentCincinnati, OHRemoteRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Remote-Real Estate Investment Representative/Acquisitions Agent RebuiltRemote-Real Estate Investment Representative/Acquisitions AgentCincinnati, OHRemoteRebuilt ( www.rebuilt.com ) is building a truly unique, vertically integrated real estate investment business fueled by unparalleled local market expertise and enabled by advanced technology solutions. Rebuilt is a Private Equity-backed real estate firm that creates win-win opportunities for property sellers seeking a convenient sale process and real estate investors looking for exclusive, high-return properties.
Customer Experience Agent - Full-Time ROAD iDCustomer Experience Agent - Full-TimeCovington, KentuckyOur current charity partner, 4 Paws for Ability, is a remarkable non-profit that provides service dogs to children and veterans in need. At least 1 year of customer support experience, ideally in an eCommerce, call center, or retail setting, developing sustainable relationships through phone, email, chat, and social media.
Customer Service Agent Great Day Improvements: A Family of BrandsCustomer Service AgentCincinnati, Ohio$18–$18.50 / hourFull timeThe ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience. Champion has immediate openings for experienced Customer Service agents at our Philly office.
Customer Service Agent Great Day Improvements LLCCustomer Service AgentCincinnati, OH$18–$18.50 / hourInbound customer phone calls Creating and updating service request Processing Payments Answer customer questions regarding existing installs and service requests Resolving minor customer conflicts *Processing online inquiries. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.
Special Agent U.S. Department of Homeland SecuritySpecial AgentOH$48,854–$118,204 / yearYou are minimally qualified for the GL-07 Level starting base salary 48854 if you possess one of the following: A bachelors degree from an accredited college or university with Superior Academic Achievement (S.A.A.), which is based on: Class standing: Applicants must be in the upper third of the graduating class in the college, university, or major subdivision (such as the College of Liberal Arts or the School of Business Administration) based on completed courses. Grade-point average (G.P.A.): Applicants must have a grade-point average of 3.0 or higher out of a possible 4.0 (B or better) as recorded on their official transcript or as computed based on 4 years of education or as computed based on courses completed during the final 2 years of the curriculum.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterCincinnati, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
NewCustomer Service Specialist I - Customer Service Center WesBanco IncCustomer Service Specialist I - Customer Service CenterCincinnati, OHAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Ambulatory Access Center Representative, Ambulatory Access Scheduling, Fulltime, First Shift UC Health, LLCAmbulatory Access Center Representative, Ambulatory Access Scheduling, Fulltime, First ShiftCincinnati, OHFull timeJoin our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureOH$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerCincinnati, OH$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Contact Center Supervisor Digital Management LLCContact Center SupervisorSharonville, OHWith a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused culture.
Front Desk Agent Spire Hospitality, LLCFront Desk AgentCovington, KYPart timeOnly steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.
Contact Center Engineer III Western & Southern Financial GroupContact Center Engineer IIICINCINNATI, OhioFull timeIndividual contributor collaborating with and sometimes leading junior engineers performing rapid agile and/or hybrid contact center software development to advance sales and servicing capabilities for the company including the following; automatic contact distribution (ACD) advancement for multi-channel routing of calls in addition to email, chat and workflow tasks for effective end-end workforce management and staffing across the entire sales and servicing operation; automatic contact distribution (ACD) and predictive dialer advancement for call blending (inbound and outbound distribution); telemarketing predictive dialer advancement for intelligent lead nurturing and insurance case management campaign scripting with real-time scrubbing and loading of lead records from consumer facing systems (i.e. agent sales portal, public website, internal policy servicing systems); integrated voice response (IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent automation; computer telephony integration (CTI) screen-pop for delivering consumer and insurance policy detail to the operator desktop at the time of contact delivery; telecommunications supporting toll and toll free services into and out of the contact center platform. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously.
Licensed Life & Health Insurance Agent The Mair AgencyLicensed Life & Health Insurance AgentCincinnati, OhioProducts You’ll Help Clients Explore Through our partnership with Heartland National Life Insurance Company, you'll have access to specialized products designed to help clients protect themselves from unexpected healthcare costs and financial challenges, including: · Medicare solutions · Cancer protection · Heart attack & stroke coverage · Short-Term Home Healthcare coverage · Supplemental health insurance solutions Ideal Candidate We're looking for professionals who are ready to take ownership of their success.
Front Desk Agent Spire Hospitality IncFront Desk AgentCovington, KYOnly steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive.
Phone Sales Representative (REMOTE) Crown OutsourcingPhone Sales Representative (REMOTE)Cincinnati, OhioRemoteGuaranteed base pay plus daily / weekly / monthly bonuses. If you are a positive, conversational and motivating individual who is looking for an opportunity to grow your career, look no further and join us!
NewVP, Enterprise Capacity Planning & Forecasting Synchrony FinancialVP, Enterprise Capacity Planning & ForecastingCincinnati, OHLink capacity decisions to KPI optimization across servicing and collections/recovery outcomes (e.g., ASA/abandon, AHT/productivity, quality, complaint cycle time, contact effectiveness, roll rates, cure rates, recovery income), balancing service, compliance, and cost-to-serve. Qualifications/Requirements: Bachelor's degree; Or in lieu of Degree, 14+ years of experience in forecasting, workforce/capacity planning, operations research, or workforce analytics in high-volume environments (financial services, contact centers, back-office operations, BPO).
House Supervisor, Nursing Administration, Part Time, Nights UC Health, LLCHouse Supervisor, Nursing Administration, Part Time, NightsWest Chester, OHFull timeMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Required Skills and Knowledge: Experience in a university hospital environment preferred; ability to utilize sound management principles, ability to accept and implement change; able to foster professional and inter-professional relationships; fosters effective guest relations skills; ability to work flexible hours.
House Supervisor, Nursing Administration, Part Time, Days UC Health, LLCHouse Supervisor, Nursing Administration, Part Time, DaysWest Chester, OHFull timeMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Required Skills and Knowledge: Experience in a university hospital environment preferred; ability to utilize sound management principles, ability to accept and implement change; able to foster professional and inter-professional relationships; fosters effective guest relations skills; ability to work flexible hours.
NewCustomer Service Representative Williams-Sonoma Inc. Customer Care CentersCustomer Service RepresentativeCincinnati, OHDevices not acceptable: Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable. Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use.
Sales Operation Support Specialist Western & Southern Financial GroupSales Operation Support SpecialistCINCINNATI, OhioFull timeContributes to the productivity and profitability of our field force by researching, analyzing and resolving Field Sales Representative’s sales and support requests via inbound and outbound phone calls and emails. Possesses and displays excellent verbal and written communication skills with ability to convey information to agents or clients in a clear, focused and concise manner.
House Supervisor, Nursing Administration, Part Time, Nights UC HealthHouse Supervisor, Nursing Administration, Part Time, NightsOHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Required Skills and Knowledge: Experience in a university hospital environment preferred; ability to utilize sound management principles, ability to accept and implement change; able to foster professional and inter-professional relationships; fosters effective guest relations skills; ability to work flexible hours.
NewGo-to-Market - Cincinnati, OH, USA SpeechifyGo-to-Market - Cincinnati, OH, USACincinnati, OH$105,000–$140,000 / yearOver 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies.
NewCustomer Service Representative Williams-SonomaCustomer Service RepresentativeCincinnati, OHDisplay/Monitor:Minimum Optimal Screen Resolution:1920 x 1080Devices and peripherals needed:External mouse* (wired preferred)Keyboard (wired preferred)Webcam (will be utilized for Training and meetingsUSB headset* (wired required - wireless/Bluetooth headsets NOT acceptable)We highly recommend you have the following headsets for best results during your employment. Collaboration & Continuous Growth* Work closely with team members and leadership to improve service processes.* Participate in ongoing training to enhance skills and stay ahead in customer service excellence.* Provide feedback to improve company policies and customer experience strategies.
Remote Inside Sales Representative Liberty Mutual Holding Company IncRemote Inside Sales RepresentativeCincinnati, OHRemote$55,000–$75,000 / yearBring your unique sales talent to our Fortune 100 company and receive paid-training, licensing in all 50 states, and a dynamic role that directs only warm leads your way (no cold calls) - because we believe in supporting your success, not holding it back. As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders.