Agent Strategist - SF VapiAgent Strategist - SFSan Francisco, CaliforniaThe news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value.
Engagement Manager - AI Agents Observe.aiEngagement Manager - AI AgentsRedwood City, CA$133,000–$149,000 / yearAI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
Customer Care Agent Columbia Banking System IncCustomer Care AgentIrvine, CA$20–$22 / hourAbout the Role: Provides outstanding customer service to individuals contacting the Bank, by phone, chat or online, by resolving issues, providing information, and looking for opportunities to strengthen the customer relationship through suggesting Bank products and services. Learns Bank's processes and procedures for a variety of bank operation functions and selling Bank products and services through on the job cross-training activities and formalized training classes.
CUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTER University of CaliforniaCUSTOMER SERVICE SUPERVISOR-2 in RETIREMENT ADMINISTRATION SERVICE CENTEROakland, CA$105,000–$115,000 / year30% Customer Service and Compliance: Supports Manager in administering all performance management functions, including but not limited to employee recruitment (i.e., pre-hire screening, interviews and selection, new-hire orientation, onboarding), mid-year and annual performance reviews, coaching, mentoring, training and development, disciplinary action and succession planning. The CUSTOMER SERVICE SUPERVISOR-2 is accountable for supporting their manager along with other unit leaders to ensure inquiries from members, retirees, survivors, beneficiaries and internal constituents are handled efficiently and professionally from start to finish and that all plan data is accurately processed in a timely manner.
NewOutreach Agent - Remote Datavant LLCOutreach Agent - RemoteCARemote$15–$17.12 / hourGuided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc.
Special Agent U.S. Department of Homeland SecuritySpecial AgentSanta Ana, CA$48,854–$118,204 / yearYou are minimally qualified for the GL-07 Level starting base salary 48854 if you possess one of the following: A bachelors degree from an accredited college or university with Superior Academic Achievement (S.A.A.), which is based on: Class standing: Applicants must be in the upper third of the graduating class in the college, university, or major subdivision (such as the College of Liberal Arts or the School of Business Administration) based on completed courses. Grade-point average (G.P.A.): Applicants must have a grade-point average of 3.0 or higher out of a possible 4.0 (B or better) as recorded on their official transcript or as computed based on 4 years of education or as computed based on courses completed during the final 2 years of the curriculum.
Account Manager - State Farm Agent Team Member Isabel MunozAccount Manager - State Farm Agent Team MemberBurbank, CaliforniaThis role is ideal for someone who enjoys helping customers understand their protection, solving problems, and contributing to a high-performing agency team. Role Overview: We are seeking a detail-oriented and customer-focused Account Manager to service and grow our existing book of business.
Day Guest Resort Agent (Full Time) Pebble Beach ResortsDay Guest Resort Agent (Full Time)Pacific Grove, CAThe Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences.
Customer Support Agent Tri Counties BankCustomer Support AgentChico, CA$18–$19.50 / hourCOMPANY PROFILE: Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California with corporate offices in Roseville, South San Francisco, and Bakersfield, with assets of nearly $10 billion and 50 years of financial stability. Tri Counties Bank is dedicated to providing exceptional service for individuals and businesses throughout California with more than 75 locations, advanced mobile and online banking, and access to approximately 40,000 surcharge-free ATMs nationwide.
NewReservations Sales Agent (Full Time) Pebble Beach ResortsReservations Sales Agent (Full Time)Pacific Grove, CAThe Company also operates five renowned golf courses: Pebble Beach Golf Links, home of the 2027 U.S. Open, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course, and the Tiger Woods designed short course, The Hay. Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Forbes Five-Star certified since 2014, Pebble Beach Golf Academy & Practice Facility, and a diverse offering of culinary and retail experiences.
Account Manager - State Farm Agent Team Member Isabel Munoz - State Farm AgentAccount Manager - State Farm Agent Team MemberBurbank, CA$26–$30 / hourFull timeThis role is ideal for someone who enjoys helping customers understand their protection, solving problems, and contributing to a high-performing agency team. Role Overview: We are seeking a detail-oriented and customer-focused Account Manager to service and grow our existing book of business.
Managed Services Agent - Healthcare (Day Shift) Access TeleCare LLCManaged Services Agent - Healthcare (Day Shift)CARemoteAccess TeleCare is seeking a Day Shift Managed Services Agent to perform multi‐channel emergency and routine consultation assignment for multiple service lines. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.
NewLicensed Insurance Agent Cost Wise InsuranceLicensed Insurance AgentStudio City, California$45,000–$80,000 / yearThe ideal candidate for this position will be more than comfortable making dozens of phone calls per day, multi-tasking, and closing sales while maintaining a positive and upbeat attitude. This is why we continually look for ways to give you the most time-efficient and cost-effective products and services that deliver a quality plan for you, your business, and your family.
Sales BDC Agent Harbor Auto GroupSales BDC AgentLong Beach, CaliforniaPosition Summary: The BDC Agent hands-on, non-exempt role responsible for actively managing sales leads and appointments while providing daily guidance and support to BDC agents serving two dealership stores located on the same campus . This position is primarily production-focused, with lead responsibilities that support consistency and performance across both stores, and does not include independent authority over hiring, firing, or final disciplinary actions.
Flex Security Agent SurefoxFlex Security AgentSan Francisco, CaliforniaWork Location: San Francisco & Menlo Park What You Will Do: Support staffing requirements at multiple Surefox locations during shortages due to vacations, call-offs, no shows, suspensions, holidays, or other program needs. Support and staff various positions, including, but not limited to the following job positions, as required: Resilience Officer, Incident Commander, Mobile Residential Security Agent, Residential Security.
Senior Product Manager, AI Innovations - Agent Assist Five9 IncSenior Product Manager, AI Innovations - Agent AssistCARemote$90,000–$250,300 / yearCustomer Engagement & Go-To-Market Alignment: Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather actionable insights, facilitate beta testing, and continuously refine the real-time agent-assist experience. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Medi-Cal Provider Contact Center Manager- West Sacramento, CA - Hybrid Gainwell Technologies LLCMedi-Cal Provider Contact Center Manager- West Sacramento, CA - HybridWest Sacramento, CA$75,700–$108,100 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Coordinate with quality control, quality assurance and training teams to support quality protocol adherence, full service call center training programs, to promote excellent customer service and facilitate process improvement.
Senior Backend Platform Developer, Contact Center Systems NavanSenior Backend Platform Developer, Contact Center SystemsPalo Alto, CA$118,800–$264,000 / yearThe work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
Senior Backend Platform Developer, Contact Center Systems Navan IncSenior Backend Platform Developer, Contact Center SystemsSan Francisco, CA$118,800–$264,000 / yearThe work includes legacy platform migration, improved reliability and observability, AI-enabled automation, and new services that make our customer and agent experiences faster, smarter, and easier to operate. This is a software engineering role first: where you will design APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experience.
Front Desk Agent Lodging Dynamics Hospitality GroupFront Desk AgentAnaheim, CARegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.
Technical Escalations Engineer 2 Agent - US-West Datadog IncTechnical Escalations Engineer 2 Agent - US-WestSan Francisco, CA$85,000–$113,000 / yearAs part of our TEE team, you'll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience.
Guest Services Agent HRI HospitalityGuest Services AgentSan Francisco, CaliforniaVerify the accuracy of figures, calculations, and postings pertaining to daily business transactions recorded by other staff members by performing various analyses of accounting records. With boutique amenities and a prime urban location, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers who want an authentic San Francisco experience.
Full-Time: Guest Services Agent Lodging Dynamics Hospitality GroupFull-Time: Guest Services AgentSan Diego, CAGuided by our mission to "Make Money and Do Good," we are committed to elevating human dignity by delivering outstanding service and creating meaningful opportunities for our team members, guests, and investors. Lodging Dynamics Hospitality Group is a nationally recognized hospitality management company with over 30 years of industry experience.
Front Desk Agent Oasis at Death Valley Xanterra Leisure Holding LLCFront Desk Agent Oasis at Death ValleyDeath Valley, CAJob Summary:We are looking for a Front Desk Agent to ensure a high-level of guest service by greeting and registering guests, checking out guests, taking reservations, ensuring billing accuracy, and answering/directing phone calls at the Oasis at Death Valley. The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park.
Principal Member of Technical Staff, Agent Workflow Systems and Evaluation SB Energy Global LLCPrincipal Member of Technical Staff, Agent Workflow Systems and EvaluationCalifornia, CA$160,000–$190,000 / yearThe successful candidate will work directly with business users and technical teams to convert messy operational workflows into clean system interfaces, reusable MCP servers, secure APIs, and auditable agent workflows. Partner with business stakeholders, Digital Platform, IT, Security, Operations, Finance, Procurement, and Project Management teams to identify workflow needs, map system ownership, and deploy reliable agent-connected workflows through modern DevOps and CI/CD practices.
Contact Center Supervisor - Genesys Cloud (Purecloud) Ledgent TechnologyContact Center Supervisor - Genesys Cloud (Purecloud)Eastvale, California$30–$60 / hourThis includes creating inbound IVR/IDR flows in tools like Genesys Architect or AWS, building menus and routing logic, handling skills‑based routing and overflow, setting fallback scenarios, testing, and pushing everything live.***. This role leverages Genesys Cloud CX's unified platform - including Workforce Engagement Management (WEM), Agent Copilot, Journey Analytics, and AI-powered reporting - to drive operational excellence, enhance agent experience, and elevate customer satisfaction.
Condor 11 - Flex Security Agent SurefoxCondor 11 - Flex Security AgentSan Francisco, CaliforniaCollaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity, security violations, and assisting with initial responses . Perform light front desk duties to include: greeting visitors, providing directions, verifying access, and creating a positive first impression .
Contact Center Systems Analyst II Genesys Cloud CX Welbe Health LLCContact Center Systems Analyst II Genesys Cloud CXCA$39.46–$52.09 / hourThis role is different because the Applications Analyst II at WelbeHealth: Owns and optimizes a mission-critical communication platform - this role will serve as the Genesys Cloud subject matter expert, driving configuration, enhancements, and performance of a system that directly impacts participant and staff experience. We are seeking an Applications Analyst II who has experience in Genesys Cloud Administration and is passionate about leveraging technology to enhance communication experiences, optimize contact center performance, and drive continuous improvement across systems and workflows.
Agent Product Manager KastleAgent Product ManagerSan Francisco, CaliforniaWe work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. Strong candidates typically come from one of these backgrounds: Technical Product Managers or Solutions Engineers who have run complex, multi-stakeholder deployments at product-focused or infrastructure technology companies and want to operate at a higher level of strategic ownership.
Senior AI Engineer, Tools & Agents TwelveLabsSenior AI Engineer, Tools & AgentsSan Francisco, CaliforniaRemoteWe have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang. It's built on a knowledge store of ingested content, retrieval primitives like search, and an agent layer that orchestrates those primitives: planning, calling them, and reasoning over results to return grounded, cited answers.
Senior AI Engineer, Tools & Agents TwelveLabs IncSenior AI Engineer, Tools & AgentsSan Francisco, CARemoteWe have raised more than $210 million from NEA, Radical Ventures, Amazon, NVIDIA, Snowflake, Databricks, Index Ventures, NAVER Ventures, Korea Investment Partners, Quadrille Capital, Red Bull Ventures, and AI pioneers including Fei-Fei Li, Silvio Savarese, and Alexandr Wang. The engineer in this role decides how AI agents and developers connect to these capabilities, and youll build the agent harness and the supporting infrastructure that makes that connection trustworthy at enterprise scale.
VP, Contact Center Technology Loan DepotVP, Contact Center TechnologyIrvine, CA$182,000–$251,000 / yearToday, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage, identifying cost-reduction opportunities, optimizing licensing, and ensuring investments deliver measurable value and operational efficiencies.
Real Estate Agent for Fred Sed Group Fred Sed GroupReal Estate Agent for Fred Sed GroupIrvine, CaliforniaAt Fred Sed Group, we provide a tested and all-encompassing framework featuring cutting-edge business models, advanced systems, vital tools, expert coaching, ongoing training, and committed accountability to fuel your success. We achieve this by leveraging cutting-edge technology to extend our impact, fostering a collaborative and supportive team environment, cultivating intentional positive habits, and maintaining a culture centered on outstanding performance.
Marketing Liaison - State Farm Agent Team Member Isaias Ruiz - State Farm AgentMarketing Liaison - State Farm Agent Team MemberBakersfield, CAPart timePlan and execute local marketing and networking activities that raise brand awareness and generate leads, representing the agency at community events using a company provided vehicle. This position focuses on promoting brand awareness, generating leads through local events, outbound calls, and partnerships, and supporting office growth initiatives, with the opportunity for advancement.
Forward-Deployed Engineer, Data Centers SB Energy Global LLCForward-Deployed Engineer, Data CentersCalifornia, CA$140,000–$165,000 / yearThe successful candidate will work directly with business users and technical teams to convert messy operational workflows into clean system interfaces, reusable MCP servers, secure APIs, and auditable agent workflows. Partner with business stakeholders, Digital Platform, IT, Security, Operations, Finance, Procurement, and Project Management teams to identify workflow needs, map system ownership, and deploy reliable agent-connected workflows through modern DevOps and CI/CD practices.
Mbr Contact Center Rep II Financial Partners Credit UnionMbr Contact Center Rep IICosta Mesa, CAProven ability to provide solutions to member financial needs by: identifing member needs, presenting appropriate solution using benefit statements and asking for the business. Help the team meet the overall service goal by moving routine calls (balance inquirey, etc.) to self-service channels E Quest and E Banking and adhering to break and lunch schedule.
Telemarketer - State Farm Agent Team Member Rene Hawkins - State Farm AgentTelemarketer - State Farm Agent Team MemberGardena, CAPart timeAs a Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. Make outbound calls to prospective customers to promote State Farm insurance products and services.
PACE Health Center Manager Registered Nurse United Health Centers of San Joaquin ValleyPACE Health Center Manager Registered NurseFresno, CAAssume a leadership role in the development, implementation and refinement of day center systems and coordination of schedules which involves rigorous communication and collaboration with all departments, including transportation, the clinic, and rehabilitation therapy, recreation therapy, dining services, home care, social work, maintenance and environmental services. Displays a positive, professional and respectful demeanor at all times toward employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for the health centers.
Engagement Manager - AI Agents Z21 Labs IncEngagement Manager - AI AgentsRedwood City, CA$133,000–$149,000 / yearAI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle-from handling customer conversations to supporting frontline teams and optimizing operations.
Senior Software Engineer, Backend AI Agent Cresta Intelligence, IncSenior Software Engineer, Backend AI AgentCA$205,000–$270,000 / yearOur platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • Collaborate with cross-functional teams including frontend engineers, machine learning engineers to ensure seamless integration of AI Agents into Cresta's customer solutions.
Contact Center Supervisor (Genesys) Ledgent TechnologyContact Center Supervisor (Genesys)Eastvale, California$30–$40 / hourCommunication & Leadership: Exceptional interpersonal skills to coach, motivate, and lead diverse teams; ability to communicate clearly across technical and non-technical stakeholders. * Analytical Acumen: Proven ability to interpret KPIs (AHT, FCR, CSAT, CES), identify root causes, and drive data-informed decisions to improve team performance.
Software Engineer, Agent - Healthcare Sierra Technologies IncSoftware Engineer, Agent - HealthcareSan Francisco, CAPartner with healthcare leaders: Youll work directly with executives and technical teams at health plans, provider networks, and healthcare technology companies to understand their most pressing challenges-from managing high call volumes to reducing administrative burden and building AI agents that transform how they operate at scale. Familiarity with healthcare systems: Major EHR ecosystems (e.g., Epic, Cerner/Oracle Health, athenahealth); X12 EDI transactions and clearinghouse workflows; scheduling/patient access, practice management, and contact center platforms.
Ticket & Product Sales Agent Vail ResortsTicket & Product Sales AgentKirkwood, CAThe Ticket and Product Sales Agent is part of the Product Sales & Services (PSS) Department who delivers outstanding guest service while facilitating the sale of Activities, Tickets, Passes, Ski & Snowboard School lessons and childcare. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
NewSenior Sales Solutions Partner - Unified Communications and Contact Center Services VerizonSenior Sales Solutions Partner - Unified Communications and Contact Center ServicesIrvine, CaliforniaIn your role as a Unified Communications (UC) and Contact Center (CC) solutions sales partner, you'll be finding the right technology to help large enterprise customers transform their communication infrastructure and elevate their customer experience (CX). But you'll be doing more than just providing phone systems—you'll help customers empower their hybrid workforces, streamline agent productivity, and build brand loyalty through seamless, AI-infused interactions.
VP, Contact Center Technology LoanDepot IncVP, Contact Center TechnologyLos Angeles, CA$182,000–$251,000 / yearToday, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. Manages technology spend across CCaaS, CRM, AI/IVR, and omnichannel platforms by monitoring usage, identifying cost-reduction opportunities, optimizing licensing, and ensuring investments deliver measurable value and operational efficiencies.
ID Verification Agent - Data Entry Specialist ecoATMID Verification Agent - Data Entry SpecialistSan Diego, KentuckyThrough our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. Schedule Expectation: must be available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support.
Customer Service Agent Johnny WasCustomer Service AgentLos Angeles, CaliforniaYou will contribute to department productivity and profitability by handling all customer-led requests, inquiries, and complaints in compliance with the team’s Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). Maintain and cultivate effective relationships with internal departments that fosters compassion, respect and teamwork.
Communications Agent - Four Seasons Santa Barbara Four Seasons Hotels and ResortsCommunications Agent - Four Seasons Santa BarbaraSanta Barbara, CAHandle all guest interactions via phone calls, emails, messenger, or faxes with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; telephone and facsimile services, hotel services, hours of operations, reservations details, key hotel personnel, in-house events, directions, etc. Whether you live in Santa Barbara, Ventura, Goleta, Ojai, or Santa Ynez, you'll enjoy the Mediterranean climate, easy access to world-class beaches, and proximity to renowned wine country for days-off escapes.
Contact Center Trainer UCSF Medical CenterContact Center TrainerBrisbane, CAThe UCSF Health Contact Center - Shared Services Team supports Patient Care Access by providing training and quality assurance to agents, sourcing and delivering workforce management solutions, managing telecommunications / IT, and coordinating data analytics for process improvement. S/he will create and maintain a customer service program focused on the consistent delivery of high touch interactions with patients, families and referring offices to improve the referring provider and patient experience.
Team Lead, Consumer Sales Contact Center (Virtual, US) Sirva Worldwide IncTeam Lead, Consumer Sales Contact Center (Virtual, US)CARemote$58,000–$72,500 / yearFrom corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) provide everything needed to move talent and deliver experience. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity.