Research Scientist - Audio Retell AI IncResearch Scientist - AudioSan Francisco, CA$225,000–$400,000 / yearStrong ML Research Background - You've worked on advanced ML problems (for example: LLM pre-training and post training, transcription model training, text to speech model training, or multimodal systems), either in industry or academia. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that can act as frontline agents, QA analysts, and managers - continuously executing, monitoring, and improving customer interactions.
Senior Forward Deployed Engineer Retell AI IncSenior Forward Deployed EngineerSan Francisco, CAInstead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that can act as frontline agents, QA analysts, and managers - continuously executing, monitoring, and improving customer interactions. Since launching 18 months ago, thousands of companies now utilize Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents.
Senior Product Marketing Manager Retell AI IncSenior Product Marketing ManagerSan Francisco, CA$180,000–$250,000 / yearWe're growing quickly and looking for ambitious builders who want to tackle hard technical problems, move fast, and have real impact at one of the fastest-growing voice AI startups. Instead of basic automation that needs constant human tuning, we're creating intelligent AI "workers" that can act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving customer interactions.
Applied AI Engineer (Customer Facing) Retell AI IncApplied AI Engineer (Customer Facing)San Francisco, CAYoull partner closely with customer engineering teams to integrate Retell into their products, solve complex technical challenges, optimize AI workflows, and help customers successfully launch and scale Voice AI in production. Were growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
NewFounding Sales Engineer Retell AI IncFounding Sales EngineerSan Francisco, CAYoull partner closely with Sales, Product, Engineering, and Retells founders to design enterprise Voice AI solutions, build technical proofs of concept, and guide customers through technical validation. Were growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Senior Site Reliability Engineer DevelocitySenior Site Reliability EngineerSacramento, CARemote$180,000–$205,000 / yearDevelocity helps software teams achieve delivery excellence through deep observability, build and test acceleration, and AI-powered intelligence across the entire toolchain – with current support for Gradle Build Tool, Apache Maven, sbt, npm, and Python. You'll be responsible for the reliability, performance, and availability of Develocity instances serving paying customers, open-source projects, and public-facing services, plus supporting infrastructure like artifact registries.
Product, Privacy and Regulatory Counsel Dialpad IncProduct, Privacy and Regulatory CounselSan Ramon, CA$203,000–$256,250 / yearMore than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Security partnerships & certifications - Partner with Security and GRC teams on certifications (ISO 27001, SOC 2, PCI, HIPAA) and help design privacy-enhancing controls including automated redaction, anonymization, and access governance.
Sales & Marketing Representative SERVPROSales & Marketing RepresentativeSan Diego, California$60,000–$75,000 / yearSERVPRO of San Diego City SW is looking for a SALES & MARKETING REPRESENTATIVE Summary The Sales & Marketing Representative creates revenue opportunities by building and maintaining relationships with key centers of influence. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.
Business Development Representative Paul DavisBusiness Development RepresentativeValencia, CA$70,000–$95,000 / yearDevelop relationships with insurance agents, adjusters, public adjusters, plumbers, property managers, facility managers, commercial property owners, HOA managers, contractors, municipalities, and other referral partners. You'll represent Paul Davis throughout our territory by developing relationships with insurance professionals, property managers, facility managers, commercial property owners, plumbers, contractors, municipalities, and community organizations.
Operations - Quality Engineering Lead Bedrock Robotics IncOperations - Quality Engineering LeadSan Francisco, CAYou will own quality systems, metrics, and continuous improvement initiatives across the full lifecycle-spanning design, supplier quality, manufacturing execution, and field performance-while leveraging modern tools including automation, diagnostics, and AI-driven workflows. This role sits at the intersection of engineering, manufacturing, and field operations, ensuring product reliability, scalability, and performance from early prototyping through high-volume production and real-world deployment.
AI Engineering Operations Analyst Qualcomm IncAI Engineering Operations AnalystSan Diego, CA$108,000–$162,000 / yearThe ideal candidate has a strong technical interest in AI, strong analytical and organizational skills, and strong communication and presentation capabilities, including the ability to develop clear, compelling slide decks for large and diverse audiences. This role will support planning, coordination, and execution of AI Engineering projects, including demos showcasing AI-enabled workflows, processes, tools, and platforms used by engineering teams.
Director, Business Development - Strategic Accounts Qualcomm IncDirector, Business Development - Strategic AccountsSanta Clara, CA$213,100–$319,700 / yearDevelop commercial partnership models: Support business case development, deal structuring, negotiation preparation, and internal approvals for partnership models that may include technical collaboration, platform optimization, customer co-selling, developer enablement, ecosystem programs, and joint market development. They will translate the partner's model, product, and enterprise AI roadmap into actionable Qualcomm opportunities across devices, silicon, software enablement, developer ecosystems, and joint go-to-market motions-while building trusted partner relationships and helping drive disciplined execution.
NewApplication Engineer, ServiceNow, Google Cloud Business Platforms Google LLCApplication Engineer, ServiceNow, Google Cloud Business PlatformsSunnyvale, CAMastery of OAuth 2.0/OIDC flows, Workload Identity Federation (Service Account assertions for keyless auth), and secure credential management (Cloud KMS, HashiCorp Vault) to ensure zero-trust networking and mTLS enforcement. Build robust bi-directional pipelines connecting ServiceNow to internal microservices (using Pub/Sub, Webhooks, gRPC, API Gateways), and manage the GCP projects, IAM roles, and quotas to host these endpoints.
Agentic AI Engineer - Healthcare AI Deloitte Touche Tohmatsu LtdAgentic AI Engineer - Healthcare AISacramento, CA$134,500–$265,100 / yearAs an Agentic AI Engineer, you will design, build, and operationalize the LLM- and SLM-powered systems behind real healthcare decisioning - the reasoning, orchestration, retrieval, memory, and control layers that let intelligent agents operate reliably across the hardest decisions in the industry: clinical reasoning, prior authorization and claims integrity, care navigation, and the operational workflows that run across payers, providers, and life sciences. Deloitte brings together AI researchers, modeling and platform engineers, architects, clinical and domain specialists, and product leaders to build, deploy, and operate verticalized AI systems across software, data, models, and cloud infrastructure - engineered for one of the most complex operating environments in the world.
Engineering Manager, R&D CommureEngineering Manager, R&DMountain View, CaliforniaOur platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. We scout new capabilities — a frontier LLM that can chain tool calls, browser agents that can navigate the web, new agent harnesses that can self improve — and figure out how to productionize them for healthcare.
Senior Software Engineer, R&D CommureSenior Software Engineer, R&DMountain View, CaliforniaOur platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Get hands-on with the cutting edge — chaining tool calls across LLMs, deploying browser agents, building self-improving harnesses — and turn experimental prototypes into production-level tools and products.
Sr. Technical Project Manager Internet Brands, Inc.Sr. Technical Project ManagerEl Segundo, CALead project delivery - task planning, scope coverage, dependency resolution, issue management, and launch quality - supported by agents that draft tickets with acceptance criteria, scan in-flight tickets for scope drift, monitor dependencies, generate launch-readiness scoring, and analyze integration test coverage; negotiate priorities with partner teams, escalate when needed, and own the launch quality call for your project. Drive project-level planning, dependency identification, and schedule development within the capacity envelope set by the program, using planning agents that produce candidate plans from project requirements, team velocity, and sprint history; bring the judgment to resolve plan-versus-capacity trade-offs the system can't decide on its own.
Director, Customer Success Gorgias IncDirector, Customer SuccessSan Francisco, CANice to have: prior experience at an AI-native company or building an AI-driven service delivery model; background spanning multiple merchant segments within one organization; experience partnering directly with Product on an AI roadmap; ecommerce or DTC industry experience. Youre not inheriting a finished org chart: youre building the next generation of Customer Success at Gorgias, where AI agents handle high-volume execution and your managers and CSMs bring strategic depth, commercial judgment, and the human relationships AI cant replace.
Oracle Technical Cloud Associate Vice President Deloitte Touche Tohmatsu LtdOracle Technical Cloud Associate Vice PresidentLos Angeles, CA$163,400–$322,100 / yearAs an Oracle Tech Cloud - Associate Vice President on the Oracle Enterprise Solutions team, you will be responsible for leading Oracle Cloud strategy, architecture, and implementation efforts that support enterprise transformation and business value. Advise clients on the design and deployment of embedded artificial intelligence agents within Oracle Cloud, including Oracle AI Agent Studio, Fusion embedded agents, and Oracle Cloud Infrastructure Generative AI services.
Oracle Tech Cloud Manager Deloitte Touche Tohmatsu LtdOracle Tech Cloud ManagerSan Jose, CA$134,500–$265,100 / yearExperience leading reports, integrations, conversions, and extensions (RICE) delivery for Oracle Enterprise Resource Planning (ERP) Cloud implementations, including use of the Oracle ERP Cloud build framework for RICE objects. Preferred: Experience designing or implementing artificial intelligence (AI) agents in Oracle Cloud, including Oracle AI Agent Studio, Fusion embedded agents, or Oracle Cloud Infrastructure (OCI) Generative AI services.
Forward Deployed Engineer Intuit IncForward Deployed EngineerMountain View, CA$171,000–$231,500 / yearDomain experience in one of our priority verticals - construction (job costing, WIP, retainage), nonprofit (fund accounting, grant and donor compliance), manufacturing (inventory, cost accounting, production workflows), wealth management (client billing, compliance/regulatory reporting, investment accounting), health care (revenue cycle, compliance-heavy financial operations), franchise (zee governance, zor performance), or field services (job/work-order costing, scheduling-linked billing). You're the technical face of Enterprise Suite in the field, on both sides of the deal: Account Executives pull you in pre-sale to build the proof-of-value that wins the technical evaluation, and Customer Success pulls you in post-sale for QBRs, renewals, and expansion.
Senior Agentic AI Engineer Ingram Micro.Senior Agentic AI EngineerIrvine, CA$112,200–$190,700 / yearCross-Functional Leadership: Act as a key technical leader in collaborations with Data Scientists, Platform Engineers, and Product Managers, guiding the analytical approach and ensuring the rigorous application of statistical methods in AI/ML models. This includes mastery of: One or more agentic AI frameworks and libraries (e.g., Google's agentic stack including Vertex AI ADK, Agent Engine, Agent Builder, LangChain, AutoGen, CrewAI, LlamaIndex, Microsoft Semantic Kernel, or similar).
AI Support Engineer Lead (US) Dust FranceAI Support Engineer Lead (US)San Francisco, CA$240,000–$350,000 / yearDesign, ship, and maintain AI agents and automation workflows that reduce manual support load: think ticket classification, acknowledgment automation, response drafting, incident detection, and proactive user outreach. You will define, ship, and continuously iterate on the infrastructure that lets Dust deliver a world-class support experience at scale: AI agents, automation workflows, classification systems, knowledge systems, and tooling built on top of Dust itself.
PT Box Office Supervisor- Ace of Spades Live Nation WorldwidePT Box Office Supervisor- Ace of SpadesSacramento, California$20–$25 / hourThese businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Box Office Supervisor - Shoreline Amphitheatre (Seasonal 2026) Live Nation WorldwideBox Office Supervisor - Shoreline Amphitheatre (Seasonal 2026)Mountain View, California$20–$25 / hourThese businesses allow Live Nation Media & Sponsorship to create strategic music marketing pr grams that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Director of Digital Marketing and Web Cortica IncDirector of Digital Marketing and WebSan Diego, CAThe Director partners closely with cross-functional teams to support growth initiatives, leads agency and vendor relationships, develops and coaches digital marketing talent, and continuously evolves the organization''s digital strategy to keep pace with emerging search technologies and AI-driven discovery. This role owns the organization''s organic and paid digital channels, including SEO, AI search optimization (AEO/GEO), paid media, website strategy, marketing technology, analytics, and conversion optimization, ensuring a seamless digital experience that connects families with care while meeting performance and compliance objectives.
Client Solutions Manager Parloa GmbHClient Solutions ManagerSan Francisco, CA$172,000–$196,000 / yearYou''ll operate at the intersection of enterprise sales and delivery, partnering with Account Executives, Solutions Engineers, Partner Managers, and Professional Services leadership to design engagements that drive real, measurable outcomes: deflection improvements, containment rates, customer satisfaction lifts, and agent operations at scale. That includes working closely with our Partner Delivery Success team to match the right implementation partner to the right opportunity at the right moment, whether that means a global SI for a complex, multi-market rollout or a boutique specialist for a focused deployment - always in service of the customer outcome.
AI Data Engineer UJET INC.AI Data EngineerLos Angeles, CA$80,000–$100,000 / yearWe ingest voice recordings, chat transcripts, surveys, and ticket data from every CCaaS, CRM, and storage system our customers can hand us, transcribe and PII-redact at scale, and use LLMs to surface user stories, taxonomies, and the trends that drive product and operational decisions. You will be a member of the Spiral engineering team in every operational sense - working in a shared codebase, opening pull requests, participating in code review, debugging in production, and shipping changes through CI alongside the rest of engineering.
Director of Digital Marketing and Web Cortica - NeurodevelopmentalDirector of Digital Marketing and WebSan Diego, CARemoteThe Director partners closely with cross-functional teams to support growth initiatives, leads agency and vendor relationships, develops and coaches digital marketing talent, and continuously evolves the organization's digital strategy to keep pace with emerging search technologies and AI-driven discovery. This role owns the organization's organic and paid digital channels, including SEO, AI search optimization (AEO/GEO), paid media, website strategy, marketing technology, analytics, and conversion optimization, ensuring a seamless digital experience that connects families with care while meeting performance and compliance objectives.
Senior Account Executive, Enterprise GenesysSenior Account Executive, EnterpriseCalifornia, CA$111,700–$196,300 / yearExperience selling Cloud, SaaS and AI-based solutions in the following areas: Customer Experience (CX), Cloud Contact Center (CCaaS), Workforce Engagement Management (WEM), Customer Journey Analytics, Conversational AI (Bots and Virtual Agents) and AI Copilots, Customer Relationship Management (CRM), etc. Proven track record developing strategic relationships within the enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline (organic and through the channel), and developing strategic long-term account plans.
Staff Software Engineer, Systems Engineering Focus CrusoeStaff Software Engineer, Systems Engineering FocusSan Francisco, California$210,000–$255,000 / yearWe're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. Cross-Team Bridge: Serve as the technical bridge between the Managed Platform Services team and adjacent infrastructure teams — including SRE and Compute — who work on the cloud hypervisor and lower-level platform layers.
Business Development Representative Paul Davis Restoration of Santa Clarita , CABusiness Development RepresentativeValencia, CAFull timeDevelop relationships with insurance agents, adjusters, public adjusters, plumbers, property managers, facility managers, commercial property owners, HOA managers, contractors, municipalities, and other referral partners. You'll represent Paul Davis throughout our territory by developing relationships with insurance professionals, property managers, facility managers, commercial property owners, plumbers, contractors, municipalities, and community organizations.
Phleb / CS Representative I - Exam One Quest Diagnostics IncPhleb / CS Representative I - Exam OneSanta Clara, CA$18.94–$28.41 / hourQuest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers. This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
Business Development Representative (Community Liaison) Caring TransitionsBusiness Development Representative (Community Liaison)La Mesa, CA$18–$20 / hourServing the vibrant communities of La Mesa, Del Cerro, Allied Gardens, San Carlos, Tierrasanta, and Lemon Grove, we provide a "White Glove" transition service for seniors and their families. Gatekeeper Outreach: Prospect and cultivate relationships with Category A referral sources, specifically Probate Attorneys, Trust Officers, and Top-Producing Real Estate Agents in the La Mesa/Del Cerro corridor.
Research Engineer, Evals VarianceResearch Engineer, EvalsSan Francisco, CaliforniaIt is about creating rigorous, domain-specific evaluations that reflect real customer workflows, expose meaningful failure modes, and drive the next generation of model and agent improvements. We’re a small, talent-dense team in San Francisco working on a problem at the edge of what AI systems can reliably do: making good decisions in messy, adversarial, real-world environments.
Lead Product Manager DialpadLead Product ManagerSan Ramon, CA$210,500–$266,000 / yearOur AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. The day-to-day runs on eval reports, latency budgets, and knowing whether a failure is a model problem, a serving problem, or a prompt problem - and without that fluency, even an excellent PM ends up coordinating from the outside instead of deciding from the inside.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationSan Jose, CA$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.
AI Voicebot Adoption Expert Banco Santander BrazilAI Voicebot Adoption ExpertSanta Barbara, CAOur Chief Data & Artificial Intelligence Officer (CDAIO) division is building a world-class AI & Data team to make a difference in the lives of over 170 million people worldwide, through one of the largest banks in the world. As part of our strategic ambition to become an AI-First bank, we are seeking an AI Voicebot Adoption Expert- a passionate technologist and strategic influencer who will accelerate the adoption of generative AI and development-oriented AI tools across our global technology teams.
Retail Support Specialist DSI SystemsRetail Support SpecialistSanta Rosa, CAIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
NewCollection Specialist Supervisor RESORT RECOVERY SOLUTIONS LLCCollection Specialist SupervisorSan Diego, CAFull timeResort Recovery Solutions is seeking a high-energy, motivating, and experienced Collections/Customer Services Supervisor to lead our call center in Serra Mesa, San Diego. The ideal candidate will oversee both the Collections and Customer Servicing teams, manage daily operations, and carry a personal portfolio of accounts.
Software Engineer III, Application Developer, XR Google LLCSoftware Engineer III, Application Developer, XRSan Jose, CAWe"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. Teams across this area research, design, and develop new technologies to make our user"s interaction with computing faster and more seamless, building innovative experiences for our users around the world.
Staff Content Designer and Model UX Writer, Google Fi Google LLCStaff Content Designer and Model UX Writer, Google FiMountain View, CAAs a Content designer and Model UX writer, you"ll join a team working across a massive surface area that touches everything from our Google Fi Wireless and Pixel Care+ services, to our online Google Store, retail stores, the My Pixel mobile app, as well as the broader ecosystem of retail and wireless partners working with Google. The Fi team applies Google"s AI to solve complex, real-world problems - from AI-enhanced call audio to AI billing summaries to AI-powered cohort analysis - that helps Google Fi customers stay reliably connected to what's most important to them.
NewFirmware Engineer, Modem Access Stratum, Layer 1 Protocol Google LLCFirmware Engineer, Modem Access Stratum, Layer 1 ProtocolMountain View, CAWe"re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. Collaborate with cross-layer teams (Physical Layer/Access Stratum/NAS/IP Multimedia Subsystem) and cross-organization teams (Android SW, Technical Program Manager/Technical Account Manager and HW) to deliver high quality Pixel modem Software (SW).
Senior Manager - L1 Support FoundeverSenior Manager - L1 SupportIndio, CAJob Summary: The Senior Manager- L1 Support leads Foundever's 24×7×365 Global Network Operations Center (NOC) - the first line of defense for Network, Telecom (voice / contact center), and Systems Infrastructure across a global Customer Experience footprint. Working in close partnership with the Senior Manager- Systems Operations, L2 / L3 engineering leads, and the Incident Management function, this leader is the operational heartbeat of Technical Operations - the role that decides whether the next P1 is caught in 60 seconds or 60 minutes.
["Patient Services Representative Associate","Patient Services Representative Associate"] Corewell Health["Patient Services Representative Associate","Patient Services Representative Associate"]FremontPerforms clerical functions, including, but not limited to: answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries, and processes registration reports. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
NewSystems Technology Development Director UCSF Medical CenterSystems Technology Development DirectorSan Francisco, CAEvaluates emerging technologies, automation opportunities, and digital platforms to enhance service delivery, operational efficiency, and patient experience.20yProvides input on foodservice system improvements and vendor solutions: implements approved deicsions with IT, vendors, and leadership (e.g., menu management, patient meal selection entry, POS, forecasting, production systems, catering and event management systems, automated call distribution system). The department comprises three divisions: Food Service: Includes room service-style patient dining, retail food operations such as cafés and quick-service coffee outlets, a large-scale catering and conference services program, and supporting entities including culinary services, food procurement, and a business office.
Technical Program Manager Phaidra, Inc.Technical Program ManagerCARemoteOwn end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments, ensuring successful execution from kickoff through long-term support and customer satisfaction. Proactively identify program risks, inefficiencies or gaps in delivery workflows, and lead initiatives to update playbooks or processes that improve delivery, customer experience, and internal operations.
Principal AI Engineer - LLM/Agents SB EnergyPrincipal AI Engineer - LLM/AgentsRedwood City, CA$160,000–$190,000 / yearThis role defines how ChatGPT, Codex, custom agents, MCP servers, skills, tools, APIs, structured responses, token and context management, traces, evals, and production observability work together in governed enterprise workflows. The role will help SB Energy make workflows measurable, observable, secure, cost-aware, reliable, and auditable across Power Markets, Storage Optimization, Asset Operations, Project Development, Engineering, Finance, HR, and other approved enterprise domains.
Software Product Management, LillyDirect Customer Support Eli Lilly and CoSoftware Product Management, LillyDirect Customer SupportSouth San Francisco, CA$177,000–$292,600 / yearAlign support product initiatives with consumer satisfaction goals and business outcomes, prioritize investments based on contact volume reduction, resolution speed, and CSAT/NPS impact, and ensure consistent delivery across a portfolio of interconnected support products-including self-service portals, AI-powered chatbots, agent-assist tools, order management interfaces, and returns/refund workflows. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).
PROGRAM TECHNICIAN II State Of CaliforniaPROGRAM TECHNICIAN IISacramento, CA$3,833–$4,804Duties include but are not limited to the following: The PTII handles claimant inquiries, serves as a resource for the Program Technicians and other staff, provides guidance regarding claim processes and documentation requirements, and assists with ensuring consistent application of established procedures. Under general supervision of the RSU Supervisor I with the Support Services Bureau, Program Technician II (PTII) position is at the journey level and performs the more difficult program specialist work and serves as the contact center specialist.