NewSales Representative/Business Consultant - Boise, ID System OneSales Representative/Business Consultant - Boise, IDBoise, IDIn this role, you will work closely with small and mid-sized businesses (SMBs), introducing them to Clover, an award-winning point-of-sale and business management platform. Our client, a global leader in the fintech and payments space, is seeking a dynamic Sales Representative / Business Consultant to join their team.
New Home Consultant Lennar HomesNew Home ConsultantEagle, IDFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Senior Business Consultant, Idaho Small Business Development Center (1811) Idaho State UniversitySenior Business Consultant, Idaho Small Business Development Center (1811)Pocatello, IDThe Senior Business Consultant works with clients on varying business needs such as financial pro forma statements, business plans, break-even analysis, management structure, organizational development, marketing (including a wide variety of channels and approaches), patents/trademarks, lease agreements, bidding tools, assessment of 8 key business functions, among other small business issues. Note: This position will NOT focus on economic development and is not concerned with moving large businesses to the area, working on strategic planning of the regional economy, and will rarely if ever work directly with political leaders on economic issues.
Small Business Consultant Banner BankSmall Business ConsultantTwin Falls, ID$22.32–$32.08 / hourIn addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. Communicate proactively with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain client loyalty and solicit client feedback to improve bank performance.
Business Consultant, Senior; Part-Time (bilingual English/Spanish) Boise State UniversityBusiness Consultant, Senior; Part-Time (bilingual English/Spanish)Boise, IDBecause Idaho SBDC serves a broad and varied community, candidates must be bilingual in English and Spanish and able to provide culturally responsive communication and support. This is an opportunity to combine your business knowledge, communication skills, and passion for service in a role that creates real impact throughout the state.
Business Consultant, Senior; Part-time Boise State UniversityBusiness Consultant, Senior; Part-timeBoise, IDIn this role, you will work with a broad and varied community, provide business guidance and resource connections, and contribute to the growth and resilience of Idaho's business community. This is an opportunity to combine your business knowledge, communication skills, and passion for service in a role that creates real impact throughout the state.
Business Development Consultant Orion Advisor SolutionsBusiness Development ConsultantIDRemoteWorks closely with VP, Regional Sales in the territory to develop and execute appropriate business plan to maximize territorial sales, including assessing current state of assigned territory to identify opportunities for new business in order to maintain and further sales cycle. This position works to increase sales within region by supporting the VP, Regional Sales efforts to develop, qualify, and maintain new and existing relations through various territory management activities, as well as provides assistance in placing assets under management with Orion.
Business Central Senior Consultant Armanino McKenna LLPBusiness Central Senior ConsultantBoise, ID$102,500–$139,700 / yearArmanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/.
Business Central Consultant Armanino McKenna LLPBusiness Central ConsultantBoise, ID$74,500–$101,500 / yearArmanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/.
Retirement Plan Consultant (Plan Transitions & New Business) Raymond James Financial IncRetirement Plan Consultant (Plan Transitions & New Business)IDRemote$80,000–$90,000 / yearp>At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.
Manager, Business Consultant (IC) CVS Health CorpManager, Business Consultant (IC)ID$54,300–$159,120 / yearp>Looking for a highly motivated and team-oriented individual who will be accountable for designing models and reporting related to PBM financial, pricing, and analytics that will help to drive business results. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Distribution Manager/Operations Manager - Management Consultant DeWolff, Boberg and Associates IncDistribution Manager/Operations Manager - Management ConsultantIDp>Armed with training in our proven methodology and the knowledge gained as previous business leaders, Management Consultants customize solutions for our client's existing people, processes and business environments to help them achieve dramatic improvements in productivity, quality, service and profitability. Foster a spirit of teamwork and unity among project team members that allows for healthy disagreements - expeditiously resolve conflicts by approaching with positive cohesiveness, supportiveness and working effectively together to enable the overall team to succeed.
District Manager to Travel Management Consultant DeWolff, Boberg and Associates IncDistrict Manager to Travel Management ConsultantBoise, IDAs a Management Consultant, you will work hands-on with frontline leaders and employees to implement sustainable operational improvements by: Executing client goals, objectives, and operational processes through frontline coaching and support. Management Consultants have access to both a three-tier Consultant Career Track and a Project Manager Career Track, including the opportunity to advance directly from Senior Consultant to Project Manager.
Entry-Level Sales Consultant Devine Business GroupEntry-Level Sales ConsultantPost Falls, Idahop>We also provide guidance every step of the way, including help getting licensed with available licensing reimbursement options, full training, career development opportunities, and access to exciting incentives like travel, bonuses, and more. At Devine Business Group, we believe real success starts with connection and we're looking for Independent Sales Contractors who bring heart, drive, and presence to everything they do.
Principal Change Management Consultant UKGPrincipal Change Management ConsultantBoise, ID$129,500–$186,100 / yearWe are seeking a strategic and people-centric Principal Change Management Consultant to introduce and lead a change enablement function across 4–5 multi-year, enterprise-wide technology transformations. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched.
Outside Sales Consultant Divinity Group LLCOutside Sales ConsultantHayden, Idahostrong>To learn more, visit us:www.divinitygroupllc.com. Transitional base draw: Receive guaranteed income to support your ramp-up period as you build your pipeline and then start earning commissions.
Manufacturing Manager to Management Consultant DeWolff, Boberg and Associates IncManufacturing Manager to Management ConsultantBoise, IDWe offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us.
District Manager to Management Consultant DeWolff, Boberg and Associates IncDistrict Manager to Management ConsultantBoise, IDWe offer a three-tier Consultant Career Track and a Project Manager Career Track with the ability to advance directly from Senior Consultant to Project Manager. Our remarkable team consists of highly competitive and committed business professionals who are passionate about building life-long rewarding careers with us.
Client Consultant Alpine Legacy GroupClient ConsultantIdaho Falls, Idahop>You’ll manage your own local territory, build relationships with business owners and their teams, and help families secure protection all through our premium supplemental insurance products. We’re growing fast and looking for motivated, service-minded individuals who want more out of life — more freedom, more impact, and more personal fulfillment.
Financial Consultant, Personal Lines FP&A - Remote CSAA Insurance GroupFinancial Consultant, Personal Lines FP&A - RemoteIDRemote$129,825–$144,250 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}. Your Role: Serves as a strategic FP&A partner to the Personal Lines organization, leading complex financial and operational analyses, driving resolution on critical issues, and delivering insights that inform business decisions.
Implementation Consultant - ACA - Meridian, ID Paylocity Holding CorpImplementation Consultant - ACA - Meridian, IDMeridian, IDRemote$50,000–$60,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
ACA Sales Performance Consultant Cambia Health Solutions IncACA Sales Performance ConsultantBoise, ID$76,500–$103,500 / yearWhat You Bring to Cambia: Qualifications: The ACA Sales Performance Consultant would have a Bachelors degree in Business Administration, Operations Research, Computer Science or related field and 3+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience. As a member of this team, our ACA Sales Performance Consultant drives organizational performance by analyzing data, managing projects, and collaborating across teams to identify process improvements and track key performance indicators - all in service of making our members' health journeys easier.
Workday Senior Integrations Consultant Armanino McKenna LLPWorkday Senior Integrations ConsultantID$102,500–$139,700 / yearli>Demonstrate advanced knowledge of all available Workday Integration Tools, including EIB, Core Connectors, Cloud Connect, Document Transforms, and Workday Studio, to architect and develop robust integrations. Expertise in Workday Master Data design and configuration to meet evolving business needs, coupled with strong proficiency in building and maintaining EIBs, Connectors, XSLT, Workday Studio, and BIRT.
Clinical Pharmacist Consultant Cambia Health Solutions IncClinical Pharmacist ConsultantLewiston, IDRemote$121,600–$164,500 / yearAs a member of the Pharmacy Services team, our Clinical Pharmacist Consultant provides professional and clinical pharmacy expertise in making or guiding clinical decisions based on best practices by applying evidence-based medicine evaluations to determine the best quality medication choices that represent the best value in efficacy, safety and affordability. Advanced responsibilities may include analyzing health care cost information, development of position papers, medication coverage policies, formulary monographs and class reviews, cross-functional projects, and/or initiatives related to the provision of pharmacy benefits that impact safety, quality and affordability - all in service of making our members' health journeys easier.
Leasing Consultant - Lease Up Axis ResidentialLeasing Consultant - Lease UpIdaho Falls, IDIn partnership with the team, execute marketing activities and events to create and drive traffic to the property, including implementing prospect facing events, resident and realtor referral programs, outreach programs, online and social media marketing tools, and following other property-specific marketing plans, drives, and special programs. Use the on-site property management software applications to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
Implementation Consultant I - Time & Labor - Meridian, ID Paylocity Holding CorpImplementation Consultant I - Time & Labor - Meridian, IDMeridian, IDRemote$25–$29 / hourThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
UKG Ready Payroll Consultant Armanino McKenna LLPUKG Ready Payroll ConsultantIDRemote$74,500–$101,500 / yearIdeal candidates will bring a combination of strong analytical abilities, exceptional customer service skills, and a passion for delivering effective payroll solutions that drive client success. This fully remote role is responsible for leading clients of varying sizes and complexities through successful UKG Ready implementations, ensuring a seamless transition to post-launch support.
Rillet Consultant Armanino McKenna LLPRillet ConsultantBoise, ID$74,500–$101,500 / yearArmanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. The Consultant - Rillet will support the delivery of Rillet ERP implementations for fast-growing and mid-market clients while building technical, functional, and client-facing consulting skills.
Finance Sales Consultant Lewiston Motor CompanyFinance Sales ConsultantLewiston, IdahoActive Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Responsible for all paperwork involved with the sale of the vehicle, including obtaining customer signatures and securing payoff and insurance information.
Commercial Claims Programs Consultant - Remote CSAA Insurance GroupCommercial Claims Programs Consultant - RemoteHome Teleworkers, IDRemote$129,825–$144,250 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 21 more}. Operating as a senior individual contributor, the position manages key TPA and client relationships, supports strategic program initiatives, and helps ensure operational alignment, transparency, and strong partner experiences across multiple stakeholders and programs.
Specialty Nutrition Systems, Long-Term Feeding Account Consultant - Oregon / Idaho Avanos Medical IncSpecialty Nutrition Systems, Long-Term Feeding Account Consultant - Oregon / IdahoIdaho, IDRemote$70,000–$130,000 / yearMarkets Responsibilities and Call Points: Hospitals/Acute Care - Senior Administration, Gastroenterology, Endoscopy, Interventional Radiology, ICU/NICU, Pediatric/General Surgery (OR), Emergency Room (ER), Speech Pathology, Dietary, Education, Biomed, Case Management, and other departments as directed by commercial leadership; Alternate Site - Durable Medical Equipment (DME) companies, Home Health's, Skilled Nursing Facilities, Ambulatory Surgical Centers/Clinics, and Rehab facilities. The Specialty Nutrition Systems, Long-Term Feeding Account Consultant will be responsible for a continued demonstration of sales expertise of appropriate skills and functions that include but are not limited to product presentations, clinical presentations (including bedside coaching and case support functions), product pricing, sales territory management, internal and external communication, accurate sales forecasting/reporting.
VP, Financial Consultant Boise, ID The Charles Schwab CorpVP, Financial Consultant Boise, IDBoise, IDli>Openness to manage wealth on behalf of our clients including: Retirement Planning, Education Planning, Investment Management, Banking & Lending Management, Insurance & Risk Management, and Estate Planning. Passion for community engagement to share and engage clients in discussion about market conditions, sound investing principles, and the ideal wealth and long-term investment strategies for their personal situation.
Managed Implementation Consultant - Meridian, ID Paylocity Holding CorpManaged Implementation Consultant - Meridian, IDMeridian, ID$25–$30 / hourThis role involves collaborating closely with Sales, Data Conversion, Implementation, and Managed Services teams to ensure successful project outcomes and identify opportunities for additional services. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
Insurance Sales Consultant Altitude Development GroupInsurance Sales ConsultantMoscow, IdahoWe will train you to call on small and medium-sized businesses that operate in a variety of industries, meeting face-to-face with business owners and decision-makers to offer some of the industry's best supplemental insurance products and services to them and their employees. Follow up on provided sales leads and cold-call on businesses in person, balancing "cold" lead generation and sales with your warm leads and appointments with existing clients.
Coding Consultant I, II, or III DOE CambiaCoding Consultant I, II, or III DOELewiston, ID$69,700–$94,300 / yearCoding Review Consultant: Certification in at least 1 of the following is required at the time of hire, and throughout tenure in job: Certified Coding Specialist (CCS), Certified Coding Specialist-Physician (CCS-P), Certified Professional Coder (CPC), RHIT (Registered Health Information Technician), or RHIA (Registered Health Information Administrator). What You Will Do at Cambia: Identify trends and patterns; collate audit results and analyze findings; identify root cause analysis; and identify system issues that may contribute to claims, coding, provider contracting and revenue cycle deficiencies.
NewFloating Leasing Consultant Aura LivingFloating Leasing ConsultantBoise, IDAura Living is a premier multifamily management firm dedicated to delivering operational excellence and strategic growth throughout the Idaho market. Work with Community Manager to Improve Net Operating Income (NOI) through revenue maximization and expense controls while maintaining the physical asset.
Treasury Management Consultant U.S. BancorpTreasury Management ConsultantBoise, ID$111,605–$131,300 / yearIn addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Contacts prospective customers in order to provide consultative advice on current cash flow practices in order to develop treasury management business.
Sales Consultant - Coeur d'Alene, Idaho CAL CarsSales Consultant - Coeur d'Alene, IdahoCoeur d'Alene, ID$75,000–$180,000 / yearBuild trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. With our experience and training, any of our sales consultants have the ability to earn over $100,000 each year as we have a competitive sales pay plan with bonus structures in place.
transmission-planning-consultant-1898-co-multiple-locations Burns & McDonnelltransmission-planning-consultant-1898-co-multiple-locationsID$110,000–$400,000 / yearul>Bachelor Degree in Engineering or related degree from an ABET accredited program or related degree and 3 years of related experience required OR Master Degree in Engineering or Business and 2 years of experience required OR PhD in Engineering and 1 year of experience required. Perform a wide range of transmission planning and operational studies, including power flow, transient stability, transfer capability, short-circuit, voltage and reactive analysis, harmonics, EMT studies, reliability assessments, and production cost modeling.
Loss Control Consultant Commercial Insurance - Independent Contractor- Boise, ID. ExlService Holdings IncLoss Control Consultant Commercial Insurance - Independent Contractor- Boise, ID.Boise, IDConsultants will work from their home or office, and travel to local commercial business operations (i.e.) retail businesses, restaurants, hotels, apartment buildings and complexes, construction operations and jobsites, various types of manufacturers, churches, schools, etc. You will assess the risk for various commercial insurance lines of business that can include Property, General Liability, Workers Compensation, Auto/Fleet, Products Liability, Inland Marine and Builders Risk.
Showroom Sales Consultant Ferguson EnterprisesShowroom Sales ConsultantIdaho Falls, IdahoIn this role, you’ll own the consultative sales process end-to-end: building strong customer relationships, applying detailed product knowledge, answering questions, quoting and recommending solutions that fit the customer’s needs and project budget, and providing ongoing support after the sale. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.
Small Business Support Specialist II Lewis-Clark State CollegeSmall Business Support Specialist IILewiston, IDConduct research and work on projects in order to assist clients, such as helping clients with business plans, marketing plans, cash flow projections, and other business projects. Answer the phone and respond to e-mails, provide information, forward e-mails and calls, send out surveys, leave messages, and assist walk-in clients as needed.
Small Business Support Specialist I Lewis-Clark State CollegeSmall Business Support Specialist ILewiston, IDConduct research and work on projects in order to assist clients, such as helping clients with business plans, marketing plans, cash flow projections, and other business projects. Degree Requirement: Bachelor's degree in Business (or closely related field) or be actively working toward completing a Business degree (or closely related field) from an accredited institution.
Substation Engineer Consultant 2 Grid Sargent & Lundy LLCSubstation Engineer Consultant 2 GridBoise, ID$142,710–$215,440 / yearAs a Substation Engineer Consultant, you will: Support challenging assignments from individual projects, large projects, major programs, to large scale engineering only, Engineer Procure and EPC projects. This position will offer you the opportunity to manage project team(s) consisting of engineers, designers, estimators, controls and scheduling professionals involved in the design, modification, and analysis of new and existing high voltage substations.
Substation Engineer Consultant 2 - Grid Sargent & LundySubstation Engineer Consultant 2 - GridBoise, Idaho$142,710–$215,440 / year
Senior Inside Sales Consultant (Remote/Pacific Time) A Place for Mom IncSenior Inside Sales Consultant (Remote/Pacific Time)Meridian, IDRemoteTogether, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. This is a high-activity, performance-driven inside sales role focused on re-engaging families, managing a pipeline of opportunities, and converting interest into move-ins.
Senior Air Quality and Climate Change Consultant Stantec IncSenior Air Quality and Climate Change ConsultantBoise, IDp>You will work with sophisticated public- and private sector clients who rely on experienced consultants to interpret uncertainty, weigh tradeoffs, and recommend practical paths forward related to air quality, climate change, permitting, and regulatory risk. As a Senior Seller-doer, you will identify and develop new opportunities, prepare compelling technical proposals, and assume an active leadership role in cultivating new business with both new and existing clients.
Workflow Integration Senior Consultant GE HealthCare Technologies IncWorkflow Integration Senior ConsultantIDThe Command Center (CC) solution helps hospital systems create and implement advisory and technology solutions to improve financial, operational, clinical and patient safety outcomes for healthcare institutions. The WFI is responsible for the data integration component of the Command Center software and must understand hospital workflows and source systems and be able to work with the client to set up relevant interfaces.
New Home Consultant Lennar CorpNew Home ConsultantEagle, IDLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Client Relationship Consultant 2 (Banker) -ID-Burley (38hrs) U.S. BancorpClient Relationship Consultant 2 (Banker) -ID-Burley (38hrs)Burley, ID$20–$23 / hourStrong client relationships are based on trust, assessing and attending to customers banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customers unique goals and needs. In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.