2nd Shift Shop Supervisor Rotating Machinery Services2nd Shift Shop SupervisorBethlehem, PA$40–$50Full timeRotating Machinery Services, Inc. (RMS), is seeking a qualified 2nd Shift Shop Supervisor to perform and oversee a variety of mechanical operations/tasks on turbomachinery components and assemblies to ensure compliance with specifications and quality requirements. The goal was to provide turbomachinery operators with unparalleled service based on established relationships, solid engineering, and technical expertise—all backed by responsiveness in competitive prices and lead times.
NewOperations Manager - Warehouse Penske Truck RentalOperations Manager - WarehouseALBURTIS, PAWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
Operations Manager (Supply Chain/Logistics) Penske Truck RentalOperations Manager (Supply Chain/Logistics)EASTON, PAWillingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.
NewOptical Manager Full Time BJ's Wholesale ClubOptical Manager Full TimeQuakertown, PAProvides support to Members in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders. Provides a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times.
NewDirector, Development - Affordable Housing HumanGood Community Support CenterDirector, Development - Affordable HousingNew Hope, PAThe Development Director collaborates with internal departments, development partners, consultants, lenders, investors, governmental agencies, and community stakeholders to successfully deliver projects that support HumanGood's mission, growth strategy, and long-term portfolio objectives. Structures and coordinates project financing utilizing public and private funding sources including LIHTC, HUD programs, tax-exempt bonds, grants, HOME, CDBG, conventional financing, permanent financing, and other available funding programs.
Phlebotomy - Phlebotomist Floater - Direct Placementst Shift - 6 TalentBurst, Inc.Phlebotomy - Phlebotomist Floater - Direct Placementst Shift - 6Reading, PA$19.85–$21.80 / hourIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
Phlebotomist Floater in Chalfont, PA - 6 TalentBurst, Inc.Phlebotomist Floater in Chalfont, PA - 6Chalfont, PA$19.85–$21.80 / hourIn addition, these practices require a higher level of customer facing skills including verbal and written communications, problem solving, and collaboration with multiple functions, such as: Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty and or complex test orders. The Phlebotomist III- Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
NewWarehouse Supervisor CencoraWarehouse SupervisorBethlehem, PAThe Warehouse Supervisor also oversees functional areas of the warehouse such as receiving, shipping, returns, picking, packing, checking, stocking, order filling, returns and management of the cage/vault as well as overseeing the verification and record keeping of outgoing shipments of controlled substances to customers. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of experience and education.
NewStore Sales Manager Mattress FirmStore Sales ManagerClinton, NJ$65,000–$75,000The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
Vendor Coordinator Penske Truck RentalVendor CoordinatorREADING, PAThe role is responsible for ensuring efficient transaction execution, driving revenue through increased program participation, resolving post-sale customer issues, and developing and maintaining reporting tools and metrics to promote program growth and operational efficiency across all vendor-supported offerings. The Vendor Coordinator serves as the primary liaison between Penske's vendor partners — including Premier Financing, EPP providers, transporter vendors, and insurance brokers — and internal teams including sales, accounting, treasury, and customer experience.
NewWarehouse Supervisor C&S Wholesale Grocers, LLCWarehouse SupervisorBethlehem, PACollaborate with Shift Manager in the development of employee performance development plans (PDPs); Coach, mentor and guide Associates in the execution of PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products.
IT Lead Contracts Analyst St. Luke's Health Network, Inc.IT Lead Contracts AnalystAllentown, PAFull timeIndividually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. Playing an integral role in the performance and management of all contract activity, conducting quality reviews as needed to safeguard organizational assets and mitigate future risks.
["Youth Sports Coach","Youth Sports Coach"] Soccer Shots["Youth Sports Coach","Youth Sports Coach"]Reading$40–$48 / hourWhen you coach with Soccer Shots, you're not just teaching soccer—you're building confidence, shaping character, and gaining professional skills that transfer to any career: public speaking, leadership, problem-solving, marketing, business management, and more! (office) Raises + titles at milestones (Lead Coach, Head Coach, Program Lead) Plus: sign-on bonus ($50), paid training, and reimbursement for clearances ($60 value).
Regional Coach Greater PA Wells Fargo & CoRegional Coach Greater PAAllentown, PAIn this role, you will: Deliver Workshops: Coordinate logistics and facilitate pre-developed workshop content in person (and at times virtually), to support skill, knowledge, and execution of the Behavior Framework, Management Cycle, affluent and small business activities, partner products, and other priority topics (e.g., transformation of operating model in branches). Coach Select District Managers: Conduct branch visits to coach the Behavior Framework, Management Cycle, and affluent activities with select District Managers (i.e. new District Managers identified by Regional Executives) to support their understanding and execution of the Behavior Framework, Management Cycle, affluent and small business priorities, and other focus areas.
["HR Business Partner","HR Business Partner"] The Emerson Group["HR Business Partner","HR Business Partner"]HarleysvilleAs our HR Business Partner, you will shape workforce strategy alongside the CEO while remaining deeply connected to day-to-day operations — the first call for employee relations issues, a trusted coach to supervisors, and a compliance anchor across the full employee lifecycle. The successful candidate will be capable of covering every discipline within HR — talent acquisition, employee relations, compensation, benefits, compliance, training, and legal matters — and must bring the legal knowledge to navigate employment law confidently and independently.
Realty Project Coach Walmart IncRealty Project CoachAllentown, PA$60,000–$110,000 / yearMinimum Qualifications: Bachelor's degree in business or related field and 1 year of experience in project management, space management, store design, operations, data analysis, or related area OR 3 years of experience in project management, space management, store design, operations, data analysis, or related area. Bachelor's degree in Business or related field and 1 year's experience in project management, space management, store design, operations, data analysis, or related area OR 3 years' experience in project management, space management, store design, operations, data analysis, or related area.
Private Lacrosse Coach StxzPrivate Lacrosse CoachQuakertown, PennsylvaniaCoaches on STXZ are independent contractors responsible for their own coaching methods, business expenses, taxes, scheduling, and professional conduct. We're the marketplace that sends you clients in your area, handles the administrative work, and gets out of your way so you can coach.
Assistant Coach (Assistant Store Manager) Rally HouseAssistant Coach (Assistant Store Manager)Allentown, Pennsylvania$17–$24.65 / hourAs we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment.
NewYouth Soccer Coach - Part Time Soccer Shots - Lehigh Valley & Upper Bucks County, PAYouth Soccer Coach - Part TimeAllentown, PA$20–$25 / hourContractorWe want our Soccer Shots sessions to be the BEST 30-45 minutes of each child's week as we strive to develop basic soccer skills, teamwork, and healthy lifestyles in each of our children. We operate in daycares, preschools, churches, community centers, and parks all over the Lehigh Valley & Upper Bucks County areas.
Assistant Football Coach (Seasonal Part-Time) Delaware Valley UniversityAssistant Football Coach (Seasonal Part-Time)Doylestown, PAFounded in 1896, DelVal has been cited by the National Society for Experiential Education as having the country's top experiential learning program, by Princeton Review as one of the best colleges in the Northeast, and by College Factual as having one of the top 20 animal science programs in the country. Located in Doylestown, Pennsylvania, about 30 miles north of Philadelphia, the University offers 28 undergraduate majors in business, arts and sciences, and agricultural and environmental sciences; 12 master's degrees; and a doctorate in education.
NewSales Representative — Educators & Coaches Transition Role The Impact Insurance AgencySales Representative — Educators & Coaches Transition RoleCoplay, PennsylvaniaRemoteMany teachers, coaches, and educators develop strong leadership instincts the ability to communicate clearly, guide groups with confidence, and help people move forward. You'll meet with business owners and employee groups locally, leading benefit discussions and helping organizations implement solutions that support their teams.
Youth Sports Coach - Part Time Super Soccer StarsYouth Sports Coach - Part TimeNorth Wales, PA$30–$50 / hourAt Soccer Stars & Amazing Athletes Bucksmont & Mainline , we deliver the area’s most loved youth sports programs. This is more than just coaching — you’ll be creating memorable experiences for kids while helping them grow physically, socially, and emotionally in a safe, supportive environment.
Youth Sports Coach - Weekends Only Super Soccer StarsYouth Sports Coach - Weekends OnlyNorth Wales, PA$30–$50 / hourThis is more than just coaching — you’ll be creating memorable experiences for kids while helping them grow physically, socially, and emotionally in a safe, supportive environment. At Soccer Stars & Amazing Athletes Bucksmont & Main Line , we deliver the area’s most loved youth sports programs.
Youth Sports Coach - Weekends Super Soccer StarsYouth Sports Coach - WeekendsNorth Wales, PA$30–$50 / hourThis is more than just coaching — you’ll be creating memorable experiences for kids while helping them grow physically, socially, and emotionally in a safe, supportive environment. At Soccer Stars & Amazing Athletes Bucksmont & Main Line , we deliver the area’s most loved youth sports programs.
Head Coach: Men''s and Women''s Tennis DeSales UniversityHead Coach: Men''s and Women''s TennisPAThe Head Coach for Men''s and Women''s tennis will coordinate all aspects of the Tennis program including coaching, recruiting, organizing and planning both game and practice strategies, game management, staffing, scheduling, fund-raising, budgeting and team management. DeSales has approximately 135 full-time faculty members and offers more than 40 bachelor''s degrees, twelve graduate programs, and over 20 certificate programs in a wide range of disciplines; many of these can be completed fully online.
NewYouth Soccer Coach - Part Time Soccer ShotsYouth Soccer Coach - Part TimeAllentown, PennsylvaniaWe want our Soccer Shots sessions to be the BEST 30-45 minutes of each child's week as we strive to develop basic soccer skills, teamwork, and healthy lifestyles in each of our children. We operate in daycares, preschools, churches, community centers, and parks all over the Lehigh Valley & Upper Bucks County areas.
HFX Coach - Patient Support Globus Medical Inc.HFX Coach - Patient SupportCollegeville, PAHFX iQ, Nevro's latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevro's unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management. Nevro's comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy.
Production Art Manager (Hybrid) Keystone Technologies IncProduction Art Manager (Hybrid)Lansdale, PAThis role actively develops scalable resources, template systems, and AI-enabled workflows that improve team productivity, accuracy, and consistency while fostering the professional growth and technical skills of Production Artists. This role combines people leadership, technical expertise, and process improvement to ensure efficient creation of product artwork, specification sheets, instruction manuals, renderings, and other product-related collateral.
Head Coach OrangetheoryHead CoachRoyersford, PennsylvaniaOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
HR Business Partner Emerson Personnel GroupHR Business PartnerHarleysville, PAAs our HR Business Partner, you will shape workforce strategy alongside the CEO while remaining deeply connected to day-to-day operations the first call for employee relations issues, a trusted coach to supervisors, and a compliance anchor across the full employee lifecycle. The successful candidate will be capable of covering every discipline within HR talent acquisition, employee relations, compensation, benefits, compliance, training, and legal matters and must bring the legal knowledge to navigate employment law confidently and independently.
Account Executive, Business Team Sales - Berks & Lancaster Counties T-Mobile US IncAccount Executive, Business Team Sales - Berks & Lancaster CountiesPA$71,700–$129,500 / yearThis is a true hunter role that involves meeting and exceeding monthly sales quota objectives by successfully acquiring new accounts with small businesses (1-9 employees), while developing skills to move your career into the next level Account Executive, Business Sales role. The Account Executive, Business Team Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile''s unmatched products and services to underserved markets.
Account Executive, Business Sales - Lehigh Valley T-Mobile US IncAccount Executive, Business Sales - Lehigh ValleyAllentown, PA$71,700–$129,500 / yearThe Account Executive, Business Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile''s unmatched products and services to underserved markets. In this role, you''ll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory.
Account Executive, Business Sales - Lehigh Valley T-MobileAccount Executive, Business Sales - Lehigh ValleyAllentown, PennsylvaniaThe Account Executive, Business Sales role at T-Mobile is designed for ambitious, results-driven sales professionals who are passionate about building stellar customer relationships and bringing T-Mobile's unmatched products and services to underserved markets. In this role, you'll achieve and surpass monthly sales targets by prospecting, cold-calling, networking, and generating leads to gain new business within an assigned geographic territory.
Head Coach Orangetheory - Franchise #0141Head CoachROYERSFORD, PAFull timeOTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF).
Business Intelligence Lead The Guardian Life Insurance Company of AmericaBusiness Intelligence LeadBethlehem, PA$110,350–$181,285 / yearBe mentored and coached by experienced leaders on strategy, problem solving, analytics, communication, and leadership, while mentoring and developing junior team members. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian's jobs website (Careers at Guardian at https://www.guardianlife.com/careers
Director of Customer Success - Semiconductor Business Unit Illinois Tool Works IncDirector of Customer Success - Semiconductor Business UnitHatfield, PAJob Description: Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Director of Customer Success - Semiconductor Business Unit positions that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). This role will be responsible for and be held accountable for protecting customer relationships, ensuring a high degree of customer satisfaction with Brooks Instrument products and service, and for making sure that escalation knowledge and customer commitments are reliably managed across the team.
Director Of Customer Success - Semiconductor Business Unit Illinois Tool WorksDirector Of Customer Success - Semiconductor Business UnitHatfield, PAJob Description: Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Director of Customer Success - Semiconductor Business Unit positions that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). This role will be responsible for and be held accountable for protecting customer relationships, ensuring a high degree of customer satisfaction with Brooks Instrument products and service, and for making sure that escalation knowledge and customer commitments are reliably managed across the team.
Coordinator of Athletic Business Operations East Stroudsburg UniversityCoordinator of Athletic Business OperationsEast Stroudsburg, PAUnder the supervision of the Athletic Director (AD), the Coordinator of Athletic Business Operation is directly responsible for most internal operations of the athletic department including, but not limited to: monitoring budget deposits and expenditures, providing updated budget information to coaches, placing orders for equipment, processing travel requests, and approvals, generating game contracts, and coordinating the assignment of officials. Responsible for verifying and approving hours worked for undergrad/graduate student workers hired to support the athletic department, athletic communications, equipment room, and athletic events and facility operations offices.
Regional HR Business Partner Raymours Furniture Co IncRegional HR Business PartnerQuakertown, PA$75,000–$85,000 / yearAt Raymour & Flanigan our multi-unit Human Resources Business Partner (HRBP) position is responsible for aligning business objectives with associates and management that includes customer service center(s) and retail showroom locations in Bucks, Monroe, Lackawanna and Lehigh County, PA. High performance professional and independent self-starter with excellent organizational and prioritizing skills with the initiative to seek challenges and strive for continuous improvement.
HR Business Partner Lutron Electronics Co., IncHR Business PartnerCoopersburg, PennsylvaniaFull timeAdvise and coach leaders on performance management, including feedback, employee development, and complex employee relations matters, exercising sound judgment in multifaceted situations involving multiple stakeholders. You will drive meaningful business outcomes by delivering high-impact HR programs and initiatives, and by partnering closely with business and HR leadership to shape and execute people strategies.
Human Resources Business Partner NFI Industries IncHuman Resources Business PartnerAllentown, PAHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. From coaching managers on performance and talent development to leading initiatives that elevate employee retention and engagement, the HRBP is an integral player in navigating organizational change, ensuring compliance, and enhancing the employee experience.
Business Advisor Field Support Specialist- Signarama United Franchise GroupBusiness Advisor Field Support Specialist- SignaramaAllentown, PAESSENTAIL DUTIES AND RESPONSIBILITIES: As a Business Advisor/Field Support Specialist, you will play a key role traveling to visit all franchise stores within your assigned territories with the purpose of understanding and defining their needs. Specific qualifications for this business development role include: Previous experience working as a Business Advisor in a related (preferably Sign) industry; experience in franchising a plus.
Business Unit Manager The Clemens Food GroupBusiness Unit ManagerHatfield, PennsylvaniaAll resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. At Clemens Food Group, you’ll take ownership of assigned Fresh Pork categories, shaping strategy, optimizing profitability, and partnering with leaders across the organization to maximize value from production through customer delivery.
NewDirector, New Business Development Sysco CorpDirector, New Business DevelopmentAllentown, PAResponsible for driving profitable new customer growth by defining long-term strategic goals, identifying business opportunities (leveraging advanced analytics), and negotiating local contracts to secure the business. Works closely with Region Leadership Team, Business Resources, and SSMG leadership to define long-term strategic new business development goals and strategy.
HR Business Partner - Global Regulatory GSK plcHR Business Partner - Global RegulatoryCollegeville, PABusiness Acumen, Cultural Change Management, Data Analysis, Digital Fluency, Leadership Training and Development, Organizational Development (OD), Risk Management, Stakeholder Management, Strategic Resource Planning, Talent Management. Reward and Retention Strategy: In partnership with Reward experts, apply business acumen and sound judgement within the context of GSK reward strategy to develop and deliver plans which enable the delivery of business priorities.
HR Business Partner Amazon.com IncHR Business PartnerPAFrom coaching leadership teams on workforce and talent management to driving HR process excellence, you"ll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. Amazon's Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.
New(USA) Fashion Coach Walmart Inc(USA) Fashion CoachTemple, PA$65,000–$100,000 / yearLeads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively. Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Global Business Relationship Manager - Marketing, Sales & Service Job Details | Olympus Corporation Of The Americas OlympusGlobal Business Relationship Manager - Marketing, Sales & Service Job Details | Olympus Corporation Of The AmericasCenter Valley, PATogether with the BRM Head, coach executive business stakeholders and their direct reports and continuously raise their digital literacy; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements and market success stories in the respective domain; consult with Enterprise Architecture in developing the enterprise roadmap. Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.
Global Business Relationship Manager - Marketing, Sales & Service Olympus CorpGlobal Business Relationship Manager - Marketing, Sales & ServicePATogether with the BRM Head, coach executive business stakeholders and their direct reports and continuously raise their digital literacy; enable them to articulate technology needs and requirements that will advance business performance; proactively share technology advancements and market success stories in the respective domain; consult with Enterprise Architecture in developing the enterprise roadmap. Run an internal VoC process (Voice of Internal Customer) to evaluate levels of satisfaction with the IT service delivery and to identify improvements required in IT/Business Units in order to further increase the value delivered by IT projects and services.
BDC (Business Development Center) Manager Scott CarsBDC (Business Development Center) ManagerAllentown, PennsylvaniaThis role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion.