div>The Leader We’re Looking For
You are:
A licensed CT HVAC professional
Confident leading from the field, not just the office
Data-driven and comfortable reviewing performance metrics
Organized, decisive, and accountable
Passionate about developing technicians
Focused on customer satisfaction and revenue growth
Experienced with ServiceTitan or similar field service software
If you're ready to take ownership of a growing service department and make a measurable impact in South Windsor and surrounding communities, we’d love to connect.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
Operational Oversight
Oversee scheduling, dispatch coordination, and technician productivity
Review invoices, job documentation, photos, and reports for accuracy and profitability
Monitor KPIs including revenue, conversion rates, callbacks, and technician efficiency
Prepare/review payroll, commissions, and performance incentives
Assist in managing inventory and truck stock with warehouse coordination
Collaborate with call center and dispatch to maximize opportunity flow
Assist with price book updates and ensure profit margins are maintained
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